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-   -   The oneworld explorer ticket FAQs (https://www.flyertalk.com/forum/oneworld/338667-oneworld-explorer-ticket-faqs.html)

mjoeroy Feb 8, 2020 4:37 pm


Originally Posted by AlreadyThere (Post 32049134)
I haven't tried this recently, but it hasn't worked for the last couple of years. Maybe 6 years ago with a DONEx issued by AA I was able to simply change a LAN flight to the following day with a 2-minute call to LAN. A few years ago, however, LAN told me that now it had to be AA that made the change, and AA then said it had to "reissue" the ticket (all for a simple date change... not even a flight number change). This was especially annoying because the AA RTW desk kept US "banker's hours" and no other AA agent would touch the record. (AA has somewhat extended the hours of that desk, but still...)

Why simply rebooking a freely-changeable segment from a D class seat Wednesday to a D class seat Thursday on the same flight now requires a call to the originally ticketing carrier and a complete ticket reissue is not clear to me. It wasn't always that way.

I already changed a date & flight # before starting my trip. It was a fairly simple process. It was a JAL flight & I called JAL. It was for my last segment SEA-NRT. There were no fees but I had to pay a small amount because the tax amount had changed since they had issued the original ticket (less than $10/ticket). Not sure if they "reissued" the ticket or simply made the change at the time. When I initially bought the tickets, I tried to go through the AA RTW desk. They were helpful but at the end, the tickets were a lot more expensive as they would not honor the price I was getting from the Oneworld RTW site for my itinerary. They said I had to call JAL (my first flight) to get that price. So that is what I did.

I will let you know how this all turns out. Thanks!

Mwenenzi Feb 8, 2020 4:40 pm


Originally Posted by mjoeroy (Post 32049144)
..To be honest, I'm not sure if we have used all our Asia or U.S. segments. Here are our segments NRT-DEL-DOH-SOA-land to EZE-SCL-LIM-MDE-MEX (this segment is via MIA as there were no direct flights)-SNA (this segment via DFW as no direct flights)-land to SEA-BKK (via HGK as no direct flights)-NRT. This is my first RTW ticket & although I did a lot of research last year before I booked the tickets, I'm pretty novice at this.
.

So, including the land segments and transits (15 segments)? ---> Great Circle Mapper
NRT-DEL-DOH-SOAGRU-EZE-SCL-LIM-MDE-MIA-MEX-DFW-SNA-SEA-HKG-BKK-NRT


North America & Asia---> http://www.gcmap.com/mapui?P=MDE-MIA...T&MS=wls&DU=mi
MDE-MIA-MEX-DFW-SNA-SEA-HKG-BKK-NRT

A good value ticket :)
And before LATAM leaves OW

Edit
Alternative route (but not sure of OK, by the rules)-----> http://www.gcmap.com/mapui?P=MDE-MIA...T&MS=wls&DU=mi
MDE-MIA-MEX-DFW-SNA-SEA-LAX-KIX-BKK-NRT
You need D class seat availability

Edit 2
SOA to GRU
SOA Sonora Municipal Airport, TX is wrong-----> São Paulo GRU

mjoeroy Feb 8, 2020 4:51 pm


Originally Posted by Mwenenzi (Post 32049173)
So, including the land segments and transits (15 segments)? ---> Great Circle Mapper
NRT-DEL-DOH-SOA-EZE-SCL-LIM-MDE-MIA-MEX-DFW-SNA-SEA-HKG-BKK-NRT
A good value ticket :)
And before LATAM leaves OW

Yes! With all the great advices I got here & from Trip Advisor forum (Thank you Gardyloo!), I made the most of it. I also only paid a little under 8K for each ticket, all in Business Class, by starting in Tokyo. Very happy with the whole thing so far. Especially with the QSuites we had with Qatar Airways for the 15 hrs flight DOH-SOA. Really all our flights have been really comfortable & the service has been great with all the Airlines we used so far (JAL, Qatar & LATAM)

2old4coach Feb 8, 2020 11:19 pm

You have been given excellent advice here from the experts.
if I may add my experience with a BA issued ticket 2 years ago on an Aone5. I had a mle -hkg-sin- Mel segment that was made impossible by a schedule change by CX. After working with the BA gold desk and not finding a routing that did not add 3 more days to the trip I asked the agent for a routing not allowed by the rules the agent asked a supervisor. I requested a routing on qr male-doh-Mel and in a day or so it was approved, even though I backtracked through doh again in first class on a qr A380! On another rtw an aone6, I had a routing syd-doh-cai. Egypt banned flights from Doha so I was routed syd- doh-amm-cai. Three weeks before departure there was a schedule change making connections impossible so I asked an received a change with an illegal routing: syd-sin-lhr-cai. So many things are possible with a flight cancellation I’d you can get a supervisor to ok it. It would be possible. But the flight cancellation has to occur first.
i hope this helps.
Good luck!

Gardyloo Feb 9, 2020 7:47 am


Originally Posted by Mwenenzi (Post 32049077)
Edit
JAL fly LAX-KIX-BKK. and HNL-KIX-BKK. I suspect a little know routes.
Can AA get you to HNL? From PHX-HNL? Or pay for a flight?
https://en.wikipedia.org/wiki/Daniel...tional_Airport
https://en.wikipedia.org/wiki/Kansai...tional_Airport
Your full route would help getting more answers considering the 16 segment limitation

I believe their trip began in Japan, so transiting Japan en route to BKK would be a no-no.

pyffii Feb 10, 2020 3:16 am

Hope I'm posting in the right forum and apologies if i'm not !!....Currently on a DONE4 issued by AA with the last leg being MEL-HND with QF....overnighting in HND and the following day beginning another DONE4 issued by AA with the first sector being HND-LHR on BA6....my question is if QF cancel the last leg for any reason presumably going tech and i'm delayed by a day am I protected on my first flight with BA ?...Have been doing this for many many years without any issues thinking that having an overnight is sufficient time but now wondering do I need to build in an extra day ?...Thanks in advance for any assistance...Cheers

mjoeroy Feb 10, 2020 12:11 pm

Update
 

Originally Posted by mjoeroy (Post 32048851)
My husband & I have already started a DONE4. We bought our tickets through JAL & started our trip from Tokyo. One of our flight coming up is with Cathay SEA-HKG-BKK. In anticipation of those flights potentially being cancelled or Thailand issuing restrictions for passengers transiting through Hong Kong, I want to change our flight to JAL SEA-NRT-BKK. Cathay has already cancelled our original flight but rebooked us a day earlier on another flight. There is not telling if this new flight will also eventually be cancelled as the situation does not look good for Cathay at this time.

Providing seats are available & open for RTW passengers, would I be able to transit through my departure city (NRT)? I know I would not be able to do a stopover but this would only be a 2hrs layover. Our options are very limited as we have to cross the Pacific because we crossed the Atlantic at the beginning of our trip. The only possible routes from SEA considering this, are through HKG or NRT. Going through London with BA is not an option as it would add a continent to our trip unless a layover in a separate continent would be authorized without counting it as a continent. ...

UPDATE: Well everything is working out good so far. I just spoke with an English speaking agent from JAL. I told him that Cathay had cancelled our flight & rebooked us a day earlier. I explain we did not want to loose a day & that we would prefer not transiting through Hong Kong considering the situation. I told him we would prefer flying with JAL & transiting through Tokyo. I was prepare to plead but he just said "no problem" & offered me 2 dates to choose from. I told him the date we would prefer & he gave me all the information for the flights SEA-NRT-BKK & gave me our seats assignments. I told him I wanted to make sure we would not lose our flight later in the year back to Tokyo to complete our RTW since we had started in Tokyo & we were now transiting through Tokyo. He said not to worry, since it was only a transit it would not invalidate the rest of our ticket. I asked him if this would automatically cancelled our re-booked flight with Cathay or if I needed to do something else. He said, he would take care of it. He said I can log online & see all the changes. I waited a few minutes & logged on line & saw all the new changes.

The only thing is now it says "Status on hold" "Holding period Fri 28 Feb". But I think that is just a formality when there a change. At least I hope.

It was so easy this time, I actually had to pinch myself. Thank you for all the help & support! I'll let you know if anything changes.

mjoeroy Feb 11, 2020 4:22 am

Everything resolved
 

Originally Posted by mjoeroy (Post 32055793)
The only thing is now it says "Status on hold" "Holding period Fri 28 Feb".

Yay! Our tickets are not on hold anymore. Website is showing "ticketed" with the new routing & new flights. Very happy. Thanks again for all the support!

anabolism Feb 15, 2020 4:04 am


Originally Posted by pandaperth (Post 31934249)
Hi fellow FTers. I’m seeking input it whether it’s desirable to do a complete rewrite of the wiki to this thread. I’m particularly interested in hearing from both noobs who have recently been reading the wiki and also from experienced OWExplorer fliers.

I have some time on my hands over the next few months (the joys of being a retiree and full-time nomad who’s chillin’ in one of his favourite hang-out spots ZNZ ). So I’m proposing to do the work and am looking for suggestions on the desirability/content/structure/presentation of a new wiki.

My thoughts are:
  • The target audience is newbies who are thinking of doing their first RTW, but possibly also a reference resource for others (so keep it simple, maybe with links to more detailed information)
  • Need to get rid of outdated/incorrect information (for example: “Europe - Not more than two Europe/Middle East segments may be used for journeys between the U.K. and the following: …”)
  • Remove content which is not FAQ (for example the table of booking classes used by each airline)
  • Jazz up the look and feel of the wiki. I’m thinking of something like the BAEC Dashboard (a shout-out to [MENTION=17682]Prospero[/MENTION] who created the dashboard and is being a great help to me in understanding what needs to be done to create one; and also providing resources for me ^)
So, what are people’s thoughts??

An excellent idea! Thank you for taking it on.

A few thoughts:
  • I think that, in general, more information is better than less, especially if it's organized into subsections, and so I'd suggest not being too eager to delete less-frequently asked questions (such as booking codes).
  • Archiving this thread and starting it anew from 2020 on, as is done in many other threads, seems like a good idea, and less confusing than giving the new thread a new title.
  • Personally, I prefer all information in one place that is easily searched in the browser (e.g., search for "backtrack" and find the section on backtracking) rather than links to other threads or other places.

anabolism Feb 15, 2020 4:09 am


Originally Posted by andreiz (Post 32005763)
Which continents are possible to do with a DONE3 starting in Europe? I wanted to fly Europe-NA-SA-Europe, but then realized I can't backtrack from SA to Europe. So is it just Europe-NA-Asia?

You need to cross both the Atlantic and Pacific oceans. So, you could do Europe-NA-SA-NA-Australia-Europe, but you'd be paying for Asia anyway, so you may as well visit there too. You could even do two visits to Asia as well as two to North America, e.g., Europe-Asia-NA-SA-NA-Australia-Asia-Europe.

anabolism Feb 15, 2020 4:11 am


Originally Posted by pandaperth (Post 32006488)
Correct, just Europe/Middle East - North America - Asia

One of the rules is that you must visit each TrafficTariff Conference (TC) in turn with no backtracking
TC1 = North America and South America
TC2 = Europe/Middle East And Africa
TC3 = Asia and South West Pacific

ETA:
Should have thought of adding this earlier: - a snippet from the soon to be new wiki to this thread:

The ticket rules divide up the world into three “TrafficTariff Conferences” (TC) each having two continents; as follows:
TC1 = North and South America
TC2 = Europe/Middle East and Africa
TC3 = Asia and South West Pacific (SWP)
https://cimg2.ibsrv.net/gimg/www.fly...cbfe52fc9b.png
Notes:
Europe/Middle East includes the countries of North Africa (Morocco, Algeria, Tunisia, Libya, Egypt, Sudan)
Russia is split between Europe/Middle East and Asia (the split is at the Ural Mountains),

Main Routing Rules:
  • You must visit all three TrafficTariff Conferences – you will of course be starting in one of them, so you must visit the other two in order (travelling either eastbound or westbound), and complete your RTW journey by returning to your starting TC; generally you must return to your starting country (there are exceptions - see More Rule Details below for more information)
  • Within a TC, you can visit either or both continents
  • Within a continent you can travel about in any direction you like
...

This is helpful and a great way to explain it. You might also want to mention at the start that the rules require crossing both the Atlantic and Pacific oceans once and only once, as I think that is easier for most people to grasp the concept, and then explain about the TCs.

anabolism Feb 15, 2020 4:14 am


Originally Posted by AlreadyThere (Post 32049134)
I haven't tried this recently, but it hasn't worked for the last couple of years. Maybe 6 years ago with a DONEx issued by AA I was able to simply change a LAN flight to the following day with a 2-minute call to LAN. A few years ago, however, LAN told me that now it had to be AA that made the change, and AA then said it had to "reissue" the ticket (all for a simple date change... not even a flight number change). This was especially annoying because the AA RTW desk kept US "banker's hours" and no other AA agent would touch the record. (AA has somewhat extended the hours of that desk, but still...)

Why simply rebooking a freely-changeable segment from a D class seat Wednesday to a D class seat Thursday on the same flight now requires a call to the originally ticketing carrier and a complete ticket reissue is not clear to me. It wasn't always that way.

I completely agree that the level of hassle in making changes has gone way up, and the reluctance of many airlines (including AA) to take over an RTW makes things far more difficult.

On the issue of reissuing, one reason AA insists on reissuing the ticket is that it is far more reliable when there are Amadeus airlines on the itinerary. Since AA doesn't charge for reissuing, what is the objection to reissuing?

anabolism Feb 15, 2020 4:21 am


Originally Posted by pyffii (Post 32053988)
Hope I'm posting in the right forum and apologies if i'm not !!....Currently on a DONE4 issued by AA with the last leg being MEL-HND with QF....overnighting in HND and the following day beginning another DONE4 issued by AA with the first sector being HND-LHR on BA6....my question is if QF cancel the last leg for any reason presumably going tech and i'm delayed by a day am I protected on my first flight with BA ?...Have been doing this for many many years without any issues thinking that having an overnight is sufficient time but now wondering do I need to build in an extra day ?...Thanks in advance for any assistance...Cheers

AA's policy is to protect on separate tickets if both are OneWorld, so that's good. On the other hand, changing the date of the first flight of an RTW usually forces a re-price, unless it's treated as an involuntary change. I'd say it depends on getting a good AA RTW agent.

pyffii Feb 15, 2020 4:25 am

Thanks so much anabolism :tu:

ernestnywang Feb 15, 2020 6:35 am


Originally Posted by anabolism (Post 32074511)
On the issue of reissuing, one reason AA insists on reissuing the ticket is that it is far more reliable when there are Amides airlines on the itinerary.

I think you meant Amadeus (everyone but AA and LA)?


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