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-   -   The oneworld explorer ticket FAQs (https://www.flyertalk.com/forum/oneworld/338667-oneworld-explorer-ticket-faqs.html)

jerry a. laska Mar 16, 2020 6:24 pm


Originally Posted by SDandi (Post 32195181)
Has anyone had to make changes to their ticket based on Covid-19? We are supposed to have ours competed by July 7 and I doubt that is going to happen. Wondering if anyone has asked about an "extension"?


Originally Posted by ajnaro (Post 32195226)
I asked the AA rtw desk about a week ago and they said "no", but things may have changed by now.

A thread for this topic was started a couple of weeks ago and the OP eventually was able to obtain a 6-month extension of his ticket from AA:
https://www.flyertalk.com/forum/onew...xtensions.html

tkelvin69 Apr 29, 2020 5:51 pm

Not sure if this is the best thread. Please move as needed.

Planning on purchasing 2 RTW tickets using AA desk. I would like to use multiple credit cards for minimum spend benefits.

1. Is the AA RTW desk similar to AA.com where only one credit card can be used? If yes, can I use a credit card and gift card?

2. Also, can AA vouchers be used with these 2 forms of payment?

Thanks

anabolism Apr 29, 2020 6:18 pm


Originally Posted by tkelvin69 (Post 32335971)
Not sure if this is the best thread. Please move as needed.

Planning on purchasing 2 RTW tickets using AA desk. I would like to use multiple credit cards for minimum spend benefits.

1. Is the AA RTW desk similar to AA.com where only one credit card can be used? If yes, can I use a credit card and gift card?

2. Also, can AA vouchers be used with these 2 forms of payment?

Thanks

I am not sure if you can use more than one credit card, but I believe you can use a credit card and a gift card, or a credit card and a voucher. I am not sure if you can use a credit card and a gift card and a voucher, but I would doubt it.

If you have more than one passenger, you can create the record with all passengers, and then when ready to ticket you can split the record and use a different credit card for each passenger. The downside is that when there are schedule changes, cancellations, delays, and similar issues, it is more work to keep everyone flying together. But creating the record with all passengers and then splitting it makes this easier than starting a new record for each passenger.

ernestnywang Apr 30, 2020 6:00 am


Originally Posted by anabolism (Post 32336034)
If you have more than one passenger, you can create the record with all passengers, and then when ready to ticket you can split the record and use a different credit card for each passenger. The downside is that when there are schedule changes, cancellations, delays, and similar issues, it is more work to keep everyone flying together. But creating the record with all passengers and then splitting it makes this easier than starting a new record for each passenger.

Not sure how AA RTW desk works specifically, but generally in Sabre (or Amadeus) there's no problem for a multi-pax PNR to have each passenger pay by his own card (or just a different card).

anabolism Apr 30, 2020 10:05 am


Originally Posted by ernestnywang (Post 32337077)
Not sure how AA RTW desk works specifically, but generally in Sabre (or Amadeus) there's no problem for a multi-pax PNR to have each passenger pay by his own card (or just a different card).

That hasn't been my experience with AA agents, but I haven't tried to do that in a few years, so AA may have improved its processes.

tkelvin69 Apr 30, 2020 2:51 pm


Originally Posted by ernestnywang (Post 32337077)
Not sure how AA RTW desk works specifically, but generally in Sabre (or Amadeus) there's no problem for a multi-pax PNR to have each passenger pay by his own card (or just a different card).

Just off the phone with the AA RTW desk. Was told:

1. Only one credit card per PNR.

2. AA gift card only for AA flights and/or AA codeshare flights.

3. AA E-voucher only for AA flights and/or AA codeshare flights.

Can use all three if you can find a RTW ticket that only has AA or codeshare flights which I imagine is impossible.

warakorn Jun 2, 2020 2:05 pm

Forgive me please if these questions have been asked already.
In 2021 (in case Coronavirus goes away) I am planning to buy a Oneworld Explorer DONE ticket (4 continents).
I have a nice 16-segment routing with 42,281 miles. According to the oneworld tool, this routing seems to be allowed.

Is that routing really legal? ..-LHR-LAX-JFK-DFW-HNL-...

Somewhere I have read that the airline, operating the first segment, must issue the ticket. That would be Finnair.
I don't want Finnair to be the issueing airline, esp. because of their high ticketing service fees (esp. for changing flights). The ability the change the flights/days (not cities) is very important to me.

Can I still buy the Oneworld Explorer ticket with another airline, e.g. AA or BA?

Another question -> I have this routing: ...-HKG(72 hours)-NRT-PVG-HKG(12 hours)-DPS-..
As you can see I plan to travel via HKG twice, which is technically not allowed. However, I was just putting PVG-DPS into the oneworld tool. The tool returned flights via HKG (its the CX hub). However, is it allowed to extend the stay in HKG (the 2nd time) up to 23 hours? The oneworld tool would only return connections with 12, 13, or 14 hours. There are connections bookable on cathaypacific.com with 23 hours (if I search for a one-way ticket PVG-DPS), but the oneworld tool would not show them.

jerry a. laska Jun 2, 2020 2:32 pm


Originally Posted by warakorn (Post 32423862)
Forgive me please if these questions have been asked already.
In 2021 (in case Coronavirus goes away) I am planning to buy a Oneworld Explorer DONE ticket (4 continents).
I have a nice 16-segment routing with 42,281 miles. According to the oneworld tool, this routing seems to be allowed.

Is that routing really legal? ..-LHR-LAX-JFK-DFW-HNL-...

You haven't published your entire routing but these flights appear legal. You cannot return to NA from Hawaii.


Originally Posted by warakorn (Post 32423862)
Somewhere I have read that the airline, operating the first segment, must issue the ticket. That would be Finnair.
I don't want Finnair to be the issueing airline, esp. because of their high ticketing service fees (esp. for changing flights). The ability the change the flights/days (not cities) is very important to me.
Can I still buy the Oneworld Explorer ticket with another airline, e.g. AA or BA?

Yes. AA has a round the world desk that is imo quite easy to work with. Booking with BA usually results in higher taxes and surcharges. Some airlines it seems do not want to book these tickets unless they are operating some of the flights (especially long haul) in the itinerary. If you book using the oneworld tool it selects the first carrier for the booking.



Originally Posted by warakorn (Post 32423862)
Another question -> I have this routing: ...-HKG(72 hours)-NRT-PVG-HKG(12 hours)-DPS-..
As you can see I plan to travel via HKG twice, which is technically not allowed. However, I was just putting PVG-DPS into the oneworld tool. The tool returned flights via HKG (its the CX hub). However, is it allowed to extend the stay in HKG (the 2nd time) up to 23 hours? The oneworld tool would only return connections with 12, 13, or 14 hours. There are connections bookable on cathaypacific.com with 23 hours (if I search for a one-way ticket PVG-DPS), but the oneworld tool would not show them.

Again you haven't provided your full routing. There is not necessarily anything wrong with stopping over in the same city more than once. There is a limitation on stopovers in your continent of origin. There is the rule that you cannot travel the same city pairs more than once in the same direction but this is not what you are doing.

warakorn Jun 2, 2020 2:50 pm

Thanks a lot!
This is the routing: hel-lhr-lax-jfk-dfw-hnl-hnd-syd-mel-per-hkg-nrt-pvg-hkg-dps-doh-hel
I have bolded all stopovers (more than 24 hours).
Price is around EUR 8,200 incl. carrier surcharges. With a GCM distance of 42,281 miles, that around 19 cents per mile.
Only the JFK-DFW segment would be without a large business class bed, since that route is only served by a domestic First Class narrowbody plane.
Actually, I am trying to get rid of SYD in the routing, because I know this city and I am not interested in visiting the city. I am still hoping that QF will still operate HND-MEL in 2021, preferably aboard the Boeing 787-9, not the A330.

What I don't like about oneworld Explorer -> Surface segments count towards the 16-segment threshold. Without it, I would eliminated the PVG-HKG segment.

Availability in D seems to be only an issue for HNL-HND. Business has availability, but one has to search through multiple days before finding it.


Yes. AA has a round the world desk that is imo quite easy to work with.
How much is the AA service fee for changing days (not cities)?

One more question -> to which Oneworld FFP should I credit the flights? You get this question quite often. BA Avios seems to require 4 segments on BA. Currently, they are 0 segments on BA (I do not want to fly BA in Business). AA seems to require a spending of at least USD 12k to achieve status.

jerry a. laska Jun 2, 2020 3:06 pm


Originally Posted by warakorn (Post 32423988)
Thanks a lot!
This is the routing: hel-lhr-lax-jfk-dfw-hnl-hnd-syd-mel-per-hkg-nrt-pvg-hkg-dps-doh-hel
Price is around EUR 8,200 incl. carrier surcharges. With a GCM distance of 42,281 miles, that around 19 cents per mile.

I have bolded all stopovers (more than 24 hours).
Availability in D seems to be only an issue for HNL-HND. Business has availability, but one has to search through multiple days before finding it.



How much is the AA service fee for changing days (not cities)?

One more question -> to which Oneworld FFP should I credit the flights? You get this question quite often. BA Avios seems to require 4 segments on BA. Currently, they are 0 segments on BA. AA seems to require a spending of at least USD 12k to achieve status.

AA rtw desk does not charge for date changes.

BA requires two flights for bronze (only real benefit is seat selection at 7 days) or 4 for silver and gold. BA marketed or operated flights count, as do IB marketed and operated flights. See: https://www.flyertalk.com/forum/brit...l#post31904769
If you are based in Europe then I would consider flying a few BA flights.
Otherwise, see this thread:
https://www.flyertalk.com/forum/onew...help-here.html

thois Jun 2, 2020 3:18 pm


Originally Posted by warakorn (Post 32423862)
Somewhere I have read that the airline, operating the first segment, must issue the ticket. That would be Finnair.
I don't want Finnair to be the issueing airline, esp. because of their high ticketing service fees (esp. for changing flights). The ability the change the flights/days (not cities) is very important to me.

AY doesn't charge additional service fees for DONEx changes, so the date changes are free and route changes cost same as with any other airline. They only charge planning fee when they price an itinerary, even if you don't end up booking the ticket.

If you have OW status, AY have very friendly service and it is much easier to change dates compared with the current AA RTW desk situation and AY elite desks are open 24/7, much easier when you are in different time zone than AA RTW desk. However, route changes and setting up the initial itinerary can be more painful as you might need to educate agents about ticket rules, however they are more helpful than new AA rtw desk agents. Personally I would prefer ticketing with AY instead of AA, but if not having status with OW or not studying well the fare rules then I would not bother with AY.

warakorn Jun 2, 2020 3:56 pm

Thanks for all the answers.
So, I will give it a try with AA.
I know also a number of brick-and-mortar TAs, but I am not sure how long they'll be around - they are not available 24/7.

One last question:
hel-lhr-lax-jfk-dfw-hnl-hnd-syd-mel-per-hkg-nrt-pvg-hkg-dps-doh-hel

So the HNL-SYD routing via HND is no problem? I am asking again, because I am touching Asia twice.

anabolism Jun 2, 2020 3:57 pm


Originally Posted by thois (Post 32424057)
If you have OW status, AY have very friendly service and it is much easier to change dates compared with the current AA RTW desk situation and AY elite desks are open 24/7, much easier when you are in different time zone than AA RTW desk.

The AY elite desk is available for people who are elites with a OneWorld airline that is not AY?

thois Jun 2, 2020 4:27 pm


Originally Posted by anabolism (Post 32424132)
The AY elite desk is available for people who are elites with a OneWorld airline that is not AY?

Yep, but I guess it's unofficial. Of course need to have AY ticket number or AY flight on the ticket. As I'm based in HEL I have even profile set up with them, so they can find my info based on the caller id.

warakorn Jun 3, 2020 7:52 am

Thank you again for all the valueable input!


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