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-   -   The oneworld explorer ticket FAQs (https://www.flyertalk.com/forum/oneworld/338667-oneworld-explorer-ticket-faqs.html)

AlreadyThere Feb 15, 2020 8:10 am


Originally Posted by anabolism (Post 32074511)
Since AA doesn't charge for reissuing, what is the objection to reissuing?

Well, at the time, the RTW desk was closed (it used to be closed 14 hours a day, now I think only 12, based on US working hours, when in mid-itinerary I'm not in the US); then, when it opened, I had to wait nearly 20 mins. in the RTW desk phone queue while hanging out at SCL (not fun with my cellphone); then, for some unknown reason the rate desk had to look at the record (more hold time) even though nothing had changed itinerary-wise. Before things were set up this way, I could even have changed the flight in a minute at the LA counter at SCL in virtually no time. They can see the fare basis (freely date-changeable) and the class of service availability just fine.

I guess next year with the OW changes, I won't be whiling away my time near the LATAM counter waiting in the phone queue, but then it's colder waiting at Barrow, Alaska...

JAXBA Feb 15, 2020 2:41 pm


Originally Posted by anabolism (Post 32074511)
I completely agree that the level of hassle in making changes has gone way up, and the reluctance of many airlines (including AA) to take over an RTW makes things far more difficult.

On the issue of reissuing, one reason AA insists on reissuing the ticket is that it is far more reliable when there are [Amadeus] airlines on the itinerary. Since AA doesn't charge for reissuing, what is the objection to reissuing?

AA only reissue because Sabre doesn’t have a revalidation function like Amadeus does.

andreiz Feb 15, 2020 10:48 pm


Originally Posted by anabolism (Post 32074504)
You need to cross both the Atlantic and Pacific oceans. So, you could do Europe-NA-SA-NA-Australia-Europe, but you'd be paying for Asia anyway, so you may as well visit there too. You could even do two visits to Asia as well as two to North America, e.g., Europe-Asia-NA-SA-NA-Australia-Asia-Europe.

Wait, isn't this backtracking? Europe-Asia-NA is eastward and NA-Australia-Asia is westward?

ernestnywang Feb 16, 2020 9:38 am


Originally Posted by JAXBA (Post 32076118)

AA only reissue because Sabre doesn’t have a revalidation function like Amadeus does.

I think the difference is in cross-airline revalidation when all parties involved are Amadues carriers, not that Sabre cannot revalidate. For example, if you have a QR-157 document with QR, CX, and BA segments, in Amadeus the CX and BA segments can be revalidated, but not on Sabre. Sabre can definitely revalidate QR segments on a QR-157 document.

Given it is impossible to have an xONEx without Amadeus carriers (but possible to have only Amadeus carriers), that's why AA always re-issue to make sure the Amadeus carriers can see the latest copy of e-ticket.

anabolism Feb 18, 2020 9:31 pm


Originally Posted by ernestnywang (Post 32074786)
I think you meant Amadeus (everyone but AA and LA)?

Oops, yes, slip of the fingers. Thanks.

anabolism Feb 18, 2020 9:35 pm


Originally Posted by AlreadyThere (Post 32075039)
Well, at the time, the RTW desk was closed (it used to be closed 14 hours a day, now I think only 12, based on US working hours, when in mid-itinerary I'm not in the US); then, when it opened, I had to wait nearly 20 mins. in the RTW desk phone queue while hanging out at SCL (not fun with my cellphone); then, for some unknown reason the rate desk had to look at the record (more hold time) even though nothing had changed itinerary-wise. Before things were set up this way, I could even have changed the flight in a minute at the LA counter at SCL in virtually no time. They can see the fare basis (freely date-changeable) and the class of service availability just fine.

I guess next year with the OW changes, I won't be whiling away my time near the LATAM counter waiting in the phone queue, but then it's colder waiting at Barrow, Alaska...

I understand your problems dealing with the AA RTW desk and frustration that other airlines are increasingly reluctant to take over an RTW ticket, but I don't see what the issue is with revalidation specifically, since AA doesn't charge for that.

anabolism Feb 18, 2020 9:37 pm


Originally Posted by andreiz (Post 32077086)
Wait, isn't this backtracking? Europe-Asia-NA is eastward and NA-Australia-Asia is westward?

Permitted by the rules. You are allowed to back-track and visit Asia twice when one visit is for travel between Europe and Southwest Pacific, and you are allowed to visit North America twice when one visit is for travel to/from South America.

ernestnywang Feb 18, 2020 11:05 pm


Originally Posted by anabolism (Post 32074504)
You need to cross both the Atlantic and Pacific oceans. So, you could do Europe-NA-SA-NA-Australia-Europe, but you'd be paying for Asia anyway, so you may as well visit there too. You could even do two visits to Asia as well as two to North America, e.g., Europe-Asia-NA-SA-NA-Australia-Asia-Europe.


Originally Posted by andreiz (Post 32077086)
Wait, isn't this backtracking? Europe-Asia-NA is eastward and NA-Australia-Asia is westward?


Originally Posted by anabolism (Post 32088322)
Permitted by the rules. You are allowed to back-track and visit Asia twice when one visit is for travel between Europe and Southwest Pacific, and you are allowed to visit North America twice when one visit is for travel to/from South America.

I think anabolism put the second Asia at the wrong place? "Europe-Asia-NA-SA-NA-Australia-Asia-Europe" doesn't have TATL (and has 2 TPACs) and is not a RTW routing. "Europe-NA-SA-NA-(Asia-)Australia-Asia-Europe" is permitted.

anabolism Feb 19, 2020 4:05 am


Originally Posted by ernestnywang (Post 32088495)
I think anabolism put the second Asia at the wrong place? "Europe-Asia-NA-SA-NA-Australia-Asia-Europe" doesn't have TATL (and has 2 TPACs) and is not a RTW routing. "Europe-NA-SA-NA-(Asia-)Australia-Asia-Europe" is permitted.

My apologies, I accidentally put the two Americas in the wrong place. I was thinking "Europe-Asia-Australia-Asia-NA-SA-NA-Europe," which is what I did last year and similar to what I'm doing this year (except no SA this year).

tkelvin69 Feb 21, 2020 7:21 pm

Cancelling a RTW hold - BA difficulties
 
I went to the OW RTW site and constructed an itinerary that showed a price. I went to the final page to see if it would be able to be paid online at which time it was pushed to BA as the first segment is on BA. I only found this out when BA sent me an email about a schedule change. I did not pay for or enter credit card information . After a couple attempts at contacting BA reservations (U.S. number) I couldn't receive any information about if this was a hold and for how long but only that they would need to investigate about a "change fee" and could not/would not cancel the reservation. My preference is to use the AA RTW desk and make changes before purchase. This trip also populated in my trips on my AA account which I would like to go away to prevent future issues.

My questions: Will this automatically expire and I can construct a new intinerary? Any need to be concerned BA wants to collect a fee?

anabolism Feb 21, 2020 10:25 pm


Originally Posted by tkelvin69 (Post 32099011)
I went to the OW RTW site and constructed an itinerary that showed a price. I went to the final page to see if it would be able to be paid online at which time it was pushed to BA as the first segment is on BA. I only found this out when BA sent me an email about a schedule change. I did not pay for or enter credit card information . After a couple attempts at contacting BA reservations (U.S. number) I couldn't receive any information about if this was a hold and for how long but only that they would need to investigate about a "change fee" and could not/would not cancel the reservation. My preference is to use the AA RTW desk and make changes before purchase. This trip also populated in my trips on my AA account which I would like to go away to prevent future issues.

My questions: Will this automatically expire and I can construct a new intinerary? Any need to be concerned BA wants to collect a fee?

Funny, that's the opposite problem to what most people using the site have!

As long as you have not provided a credit card, I'm sure the itinerary will be cancelled after a few days. You might go to TripCase, select "Link," enter your name and the AA PNR that shows on aa.com, and then "Link." That should let you see the full PNR (which you can't do with an AA-created itinerary). In there it should show the status and expiration date. You can also go to CheckMyTrip and enter the BA PNR, which should show you the same information.

What I'd suggest, since you haven't yet paid for it and it hasn't yet been ticketed, is that you simply call the AA RTW desk, provide the AA PNR, and proceed from there. They should be able to take it over, make any changes, and ticket it. An advantage of having AA take over and ticket the existing PNR is that you can link it into TripCase, which provides a lot of detail that isn't otherwise available, and is something AA prevents with itineraries that they create. The other option is that AA could re-create the itinerary and cancel the existing one, but that seems less desirable as well as more work.

SDandi Mar 16, 2020 5:23 pm

Has anyone had to make changes to their ticket based on Covid-19? We are supposed to have ours competed by July 7 and I doubt that is going to happen. Wondering if anyone has asked about an "extension"?

ajnaro Mar 16, 2020 5:36 pm


Originally Posted by SDandi (Post 32195181)
Has anyone had to make changes to their ticket based on Covid-19? We are supposed to have ours competed by July 7 and I doubt that is going to happen. Wondering if anyone has asked about an "extension"?

I asked the AA rtw desk about a week ago and they said "no", but things may have changed by now.

2old4coach Mar 16, 2020 5:39 pm


Originally Posted by SDandi (Post 32195181)
Has anyone had to make changes to their ticket based on Covid-19? We are supposed to have ours competed by July 7 and I doubt that is going to happen. Wondering if anyone has asked about an "extension"?

when I read your posting the first thought was OMG!

getting through to anyone at any airline is impossible.

Have you looked at the issuing airline web site.who did issue it?
i have tried for days to reach BA on the gold line. Ring ring ring.
i hope more senior members of this chat have some guidance for US,

SDandi Mar 16, 2020 5:41 pm


Originally Posted by ajnaro (Post 32195226)
I asked the AA rtw desk about a week ago and they said "no", but things may have changed by now.

Thanks for letting me know. I will have to call them in the near future and will post here with any new info.


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