Go Back  FlyerTalk Forums > Miles&Points > Global Airline Alliances > oneworld
Reload this Page >

RTW re-issue concerns (merged thread)

Community
Wiki Posts
Search

RTW re-issue concerns (merged thread)

Thread Tools
 
Search this Thread
 
Old Apr 19, 2017 | 10:26 pm
  #106  
10 Countries Visited
20 Countries Visited
30 Countries Visited
15 Years on Site
 
Join Date: Dec 2006
Location: SFO
Programs: AA Now dirt, BA Silver soon dirt EX NW IGE. EX BA Gold EX AA EXP x9. SQ Gold
Posts: 578
I will fly Cai-LHR

Hi guys thanks for the info. My ex CAI ticket s were issued by BA.

My "connection" in LHR is 2 hrs. Perhaps I would still be gambling on checking in just to LHR from CAI. I wanted to stop there and fly on another ticket else where.

Great info looking for a schedule change! My flights are not for 3 and 6 months months and a "summer schedule change is coming up.
Thanks for the tip. There have been some minor changes to the AA timings, I doubt enougt to convince BA to allow me a date change.

I would love to change the departure date, that is impossible now: unless???
2old4coach is offline  
Old Apr 20, 2017 | 1:41 am
  #107  
FlyerTalk Evangelist
10 Countries Visited
20 Countries Visited
30 Countries Visited
10 Years on Site
 
Join Date: Mar 2013
Location: London
Posts: 17,013
Originally Posted by 2old4coach
Hi guys thanks for the info. My ex CAI ticket s were issued by BA.

My "connection" in LHR is 2 hrs. Perhaps I would still be gambling on checking in just to LHR from CAI. I wanted to stop there and fly on another ticket else where.
The check-in is a red herring. For BA to offload you from their own flight at their own hub takes a few keystrokes.

I would add that you don't have a two hour deadline here. Your re-ticket deadline is one hour before the next flight you intend to take. But to avoid the no show penalty, you should get BA to cancel your onward reservation as soon as you land. You don't need to finish re-ticketing though.

By the way I think you will have to go landside (to the ticket desk in Zone A of the T5 check in area) to get this done. But, unless you have an EU passport or Registered Traveller, to avoid the no show penalty, it may be worth going to the ticket desk in the connections area first. You can announce your intention to change flights there and ask them to offload you. If they suggest going to Zone A, I would ask them to confirm the no show penalty will not apply in the event you are delayed getting through customs.

Last edited by Calchas; Apr 20, 2017 at 1:47 am
Calchas is offline  
Old Apr 20, 2017 | 5:40 am
  #108  
2M
50 Countries Visited
All eyes on you!
20 Years on Site
 
Join Date: Sep 2004
Location: country Western Australia
Programs: QF WP(LTS) - AA LTG(1MM)
Posts: 2,857
Section 16.2 "After departure" of the rules has:
(b) Changes to ticketed points are permitted at a charge of USD125.00 per transaction.
(c) No Show requires rebooking at a charge of USD125

Are these additive? I ask since the normal rebooking fee (ie routing changes) is the same.

Happy wandering

Fred
wandering_fred is offline  
Old Apr 20, 2017 | 8:56 am
  #109  
25 Years on Site
 
Join Date: Apr 2000
Posts: 2,898
I had issues with my ex-CAI that were similar to wandering_fred's post #105 . I had n/s MIA-SLC-MIA that was cancelled for the previously ticketed dates. AA automatically changed it to MIA-DFW-SLC-DFW-MIA. I got the original flights reinstated on dates that MIA-SLC was operating. Changes made in Feb, 1st flight was end of Mar. No problem.

Lots of funny business with my QR 1st class segment DOH-CDG-LHR (no A class on DOH-LHR, ever). AA agents mentioned that QR does unusual things with their schedule on these RTW tickets. Flew 1st segment CAI-DOH. Discovered problems with the DOH-CDG-LHR flights again. Called AA RTW desk from DOH and got it all fixed with flying DOH-LHR and no change fee because of the issues with QR. Big thumbs up for the agent on duty that Saturday.

So, it seems that if you have flown the 1st segment, AA will process changes to a ticket ex-CAI.
headinclouds is offline  
Old Apr 20, 2017 | 8:58 am
  #110  
10 Countries Visited
20 Countries Visited
30 Countries Visited
15 Years on Site
 
Join Date: Dec 2006
Location: SFO
Programs: AA Now dirt, BA Silver soon dirt EX NW IGE. EX BA Gold EX AA EXP x9. SQ Gold
Posts: 578
Thanks Guys!

I appreciate the help!

I like the idea of dropping by the transit ticketing desk in the T5 transit area.
I will let them know I will not be on the next flight and ask as them to "off load me". If need be I will exit and go to BA First check in, but ONLY after checking transit ticketing and " Off loading". My experience has been: staff at the BA First are quite good. The issue here is : I know my wife will insist on at least one bag.. So I will need to go out of the terminal anyway and grab her bag(s)++. I can live out of my carry on for a week. But ex CAI will will need to put my i pad in my luggage, and see if Theifrow lives up to its reputation. I have AMEx extra coverage for the bags, and they will cover i pod and i pads, I do not know if they cover laptops.

Additive charges, good question. I do not like to go "No show", It creates needless hassel at the gate for the agents...mmm maybe it is time for me to give the BA gate lizards pay back..(.but is it worth $150. x 2?) mmm?

Cheers,
2old4coach

Last edited by 2old4coach; Apr 20, 2017 at 9:09 am
2old4coach is offline  
Old Apr 20, 2017 | 10:05 am
  #111  
10 Countries Visited
20 Countries Visited
30 Countries Visited
20 Years on Site
 
Join Date: Aug 2004
Programs: AA (EP), Hilton (Diamond), Marriott Bonvoy (Titanium)
Posts: 9,133
Originally Posted by headinclouds
Flew 1st segment CAI-DOH. Discovered problems with the DOH-CDG-LHR flights again. Called AA RTW desk from DOH and got it all fixed with flying DOH-LHR and no change fee because of the issues with QR. Big thumbs up for the agent on duty that Saturday.

So, it seems that if you have flown the 1st segment, AA will process changes to a ticket ex-CAI.
When did your ex-CAI originally get ticketed? Was it after AA dropped the ex-CAI fare?

Do you know the name of the AA RTW agent who helped you?
anabolism is offline  
Old Apr 20, 2017 | 11:48 am
  #112  
 
Join Date: Mar 2009
Location: JAX
Programs: Ex-BA/AA/CP/LY staff, BA Blue, IHG Diamond, Marriott Silver, Chick-fil-A Red
Posts: 3,756
Originally Posted by wandering_fred
Section 16.2 "After departure" of the rules has:
(b) Changes to ticketed points are permitted at a charge of USD125.00 per transaction.
(c) No Show requires rebooking at a charge of USD125

Are these additive? I ask since the normal rebooking fee (ie routing changes) is the same.
Yes, if you nosho and you want to change the routing, it'd be USD250.00.

If just rebooking after a nosho, but otherwise keeping the same route, just USD125.00.
JAXBA is offline  
Old Apr 20, 2017 | 7:08 pm
  #113  
Suspended
 
Join Date: Jan 2002
Location: Canada
Programs: UA*1K MM SK EBG LATAM BL AC*E50
Posts: 23,584
Originally Posted by anabolism
Did the AA RTW desk say this specifically about an ex-CAI ticket? And was the ticket originally issued before or after AA dropped the fare?
No, its not an ex-CAI ticket.
Its a 'regular' ticket issued by QF that I ll need to change after flying the first two legs.

My only options appear to be:
QF phone - that I can never get thrhu
AA phone - my only hope.

There is a misconnect on the ticket as well (AA-AB at JFK) - so far noone has bothered to fix it.
rankourabu is offline  
Old Apr 20, 2017 | 8:54 pm
  #114  
10 Countries Visited
20 Countries Visited
30 Countries Visited
20 Years on Site
 
Join Date: Aug 2004
Programs: AA (EP), Hilton (Diamond), Marriott Bonvoy (Titanium)
Posts: 9,133
Originally Posted by rankourabu
No, its not an ex-CAI ticket.
Its a 'regular' ticket issued by QF that I ll need to change after flying the first two legs.

My only options appear to be:
QF phone - that I can never get thrhu
AA phone - my only hope.

There is a misconnect on the ticket as well (AA-AB at JFK) - so far noone has bothered to fix it.
No worries, the AA RTW desk will handle it. If you're worried, PM me for the names of some agents you can ask for. Most of them at the RTW desk are excellent. There's maybe one I'd avoid.
anabolism is offline  
Old Apr 21, 2017 | 6:39 am
  #115  
FlyerTalk Evangelist
10 Countries Visited
20 Countries Visited
30 Countries Visited
10 Years on Site
 
Join Date: Mar 2013
Location: London
Posts: 17,013
Originally Posted by 2old4coach
I like the idea of dropping by the transit ticketing desk in the T5 transit area.
I will let them know I will not be on the next flight and ask as them to "off load me".
There are a few of potential sticking points about this that have occurred to me. Nothing serious but maybe keep these in mind:

The first problem is that BA will try to cancel all your onward reservations automatically as soon as you miss your second segment. I am not sure how many changes you want to make to your ticket, but if you want to keep your existing reservations on later flights, you probably should draw that to their attention before the second flight closes. They have to overrule the automatic behaviour you see.

The second problem is that BA now has a strict policy of not allowing short checking to London. You can ask them to tag your bag to London in CAI: maybe they will not apply the policy properly. And there is zero chance that an unaccompanied transit bag from CAI will be allowed to fly after the pax has offloaded himself. But it could get diverted to the long term bag store or go somewhere else and it might take some time to be found. So the sooner you can say you want your bag back, the better.

The third problem is that in between offloading yourself, getting the bag back, and getting to ticketing, and with potential miscommunications here and there, you may end up being counted as a no show. So I would ask the transit desk, if they send you away to landside ticketing, to annotate the booking with a note to say you tried to change your reservation before the no show deadline and therefore the no show fee should not apply.

Originally Posted by 2old4coach
If need be I will exit and go to BA First check in, but ONLY after checking transit ticketing and " Off loading". My experience has been: staff at the BA First are quite good. The issue here is : I know my wife will insist on at least one bag.. So I will need to go out of the terminal anyway and grab her bag(s)++.
You can ask at BA First, but I think your re-ticketing will be too complex for them. (I think the expert ticket-trained staff wear a blue name badge, but I could be wrong about that.)

Additive charges, good question. I do not like to go "No show", It creates needless hassel at the gate for the agents...mmm maybe it is time for me to give the BA gate lizards pay back..(.but is it worth $150. x 2?) mmm?
If your scheduled flight is from Terminal 5, you will be offloaded and no-showed automatically if you fail to go airside at least 35 minutes before departure. There is a bit of tolerance for connecting passengers on known delayed flights (my record is 18 minutes), but I don't think you will cause the staff any problems.
Calchas is offline  
Old Apr 26, 2017 | 3:40 am
  #116  
100 Countries Visited
All eyes on you!
15 Years on Site
 
Join Date: Mar 2008
Location: used to be PER, now it's nowhere/eveywhere
Programs: QFF NB, AA GLD
Posts: 3,687
Thought I'd just report my positive experience with AA's ATW desk yesterday

Last July I purchased from AA an ex-MPM DONE6, just before the price rise on August 1st
All the dates were dummy dates - all between June 8th and June 23rd.

So yesterday I phoned the ATW desk to change all the dates, except the first two (MPM-xDOH-BKK; to change them would have triggered a re-price at today's prices)

The process was completely painless - eleven minutes from go to whoa.
Received an email confirmation of the changes 25 minutes later
And this morning MyFlights emailed me the changes, along with the new ticket numbers.

So this itinerary has now been re-ticketed a total of six times, the previous five were due to scheduling changes or flight # changes.
pandaperth is offline  
Old Apr 26, 2017 | 9:23 am
  #117  
10 Countries Visited
20 Countries Visited
30 Countries Visited
15 Years on Site
 
Join Date: Dec 2006
Location: SFO
Programs: AA Now dirt, BA Silver soon dirt EX NW IGE. EX BA Gold EX AA EXP x9. SQ Gold
Posts: 578
Originally Posted by Calchas
There are a few of potential sticking points about this that have occurred to me. Nothing serious but maybe keep these in mind:

The first problem is that BA will try to cancel all your onward reservations automatically as soon as you miss your second segment. I am not sure how many changes you want to make to your ticket, but if you want to keep your existing reservations on later flights, you probably should draw that to their attention before the second flight closes. They have to overrule the automatic behaviour you see.

The second problem is that BA now has a strict policy of not allowing short checking to London. You can ask them to tag your bag to London in CAI: maybe they will not apply the policy properly. And there is zero chance that an unaccompanied transit bag from CAI will be allowed to fly after the pax has offloaded himself. But it could get diverted to the long term bag store or go somewhere else and it might take some time to be found. So the sooner you can say you want your bag back, the better.

The third problem is that in between offloading yourself, getting the bag back, and getting to ticketing, and with potential miscommunications here and there, you may end up being counted as a no show. So I would ask the transit desk, if they send you away to landside ticketing, to annotate the booking with a note to say you tried to change your reservation before the no show deadline and therefore the no show fee should not apply.



You can ask at BA First, but I think your re-ticketing will be too complex for them. (I think the expert ticket-trained staff wear a blue name badge, but I could be wrong about that.)


If your scheduled flight is from Terminal 5, you will be offloaded and no-showed automatically if you fail to go airside at least 35 minutes before departure. There is a bit of tolerance for connecting passengers on known delayed flights (my record is 18 minutes), but I don't think you will cause the staff any problems.
Great info!

Best not to complicate things in CAI.
My wife agreed to just use carry on, with no checked bags. It would be great if they have a schedule change before departure date.
2old4coach is offline  
Old May 5, 2017 | 7:54 am
  #118  
10 Countries Visited
20 Countries Visited
30 Countries Visited
20 Years on Site
 
Join Date: Aug 2004
Programs: AA (EP), Hilton (Diamond), Marriott Bonvoy (Titanium)
Posts: 9,133
Weird things with AA-reissued RTW

AA applied SWUs and reissued an unflown RTW originally issued by a different airline. The itinerary looks good, and I have an 001 ticket. However:
  • When I applied the SWUs, the agent asked me which seats I wanted and said she assigned those. But the itinerary both on aa.com and in TripCase show no seat assignments. If I try to assign seats myself on aa.com, it displays Seat map unavailable. Please check back. It's been this way for days. I've tried on various devices and browsers, all the same.
  • If I try to view the receipt using the trick of first viewing the itinerary on aa.com and then entering the URL to display the receipt of the currently viewed itinerary, it redirects to an error page that says This page must have taken flight.
  • If I enter the ticket number in the View Receipt form, it displays Error
    You have encountered an error. We are sorry for the inconvenience. Please try again later.

I'm hoping these are all bugs related to a 16-segment RTW with most flights on other airlines, and not an indication of some deep problem with the itinerary and ticket.
anabolism is offline  
Old May 15, 2017 | 1:34 pm
  #119  
10 Countries Visited
20 Countries Visited
30 Countries Visited
15 Years on Site
 
Join Date: Jun 2009
Posts: 294
Some positive feedback re BA and date/time changes .........

Flew first leg of my DONE5 yesterday CAI - LHR. Wanted to make several date/time changes incl flights on AA, CX and QF.

Rang BA (UK) this morning, got a very helpful agent who took all the details and said as it would be about 15-20 mins on hold could he call me back. True to his word he called back within an hour confirming all my changes - before he rang off I checked and they were all showing in MMB and in My Flights.
petez is offline  
Old May 15, 2017 | 7:39 pm
  #120  
40 Nights
40 Countries Visited
2M
20 Years on Site
 
Join Date: Apr 2003
Location: ORD
Programs: AA ExPlat (2MM), Marriott LT Titanium
Posts: 295
Originally Posted by petez
Some positive feedback re BA and date/time changes .........

Flew first leg of my DONE5 yesterday CAI - LHR. Wanted to make several date/time changes incl flights on AA, CX and QF.

Rang BA (UK) this morning, got a very helpful agent who took all the details and said as it would be about 15-20 mins on hold could he call me back. True to his word he called back within an hour confirming all my changes - before he rang off I checked and they were all showing in MMB and in My Flights.
^Good news indeed! I'm in the same boat, having a BA booked exCAI ticket that I plan to add/change various AA/QF/LAN flights as well. I'm still holding out hope that I can change my 2nd leg, after arriving CAI-LHR, hoping to change the next flight (which is currently scheduled for 4 hours after arrival at LHR).
cphurley is offline  


Contact Us - Archive - Advertising - Cookie Policy - Privacy Statement - Terms of Service -

This site is owned, operated, and maintained by MH Sub I, LLC dba Internet Brands. Copyright © 2026 MH Sub I, LLC dba Internet Brands. All rights reserved. Designated trademarks are the property of their respective owners.