RTW re-issue concerns (merged thread)
Jan 4, 2017 | 8:37 pm
#32
Join Date: Jan 2006
Location: SORT OF HOMELESS
Programs: 14 years AA exp, but no more; & 1MM+, QR-PLT (ow EMD) MR-LTT, HH Gold
Posts: 8,104
Changing AA sectors: your experience?
I do, and my experience at HKG (as a CX Diamond) was pretty good - a couple of fairly major reworks done within a couple of hours each time. But, sadly, that was over 10 years ago, so obviously I have no idea whether they still have that capability at the airport ticket desk.
I've had several RTW tickets issued by Cathay over the years and have always had prompt and efficient service via phone and email for re-routings.
Given you will be at HKG I imagine that someone there will be able to get it sorted out for you in the time--frame and get hold of the fares folk to sort out the re--calculation for the reissue.
I have called CX in HKG from New Zealand in the past to do re-routing and they've done it within the hour when it was an urgent ie on the same day - change.
Whatever I'm sure and hope for your sake that the experience isn't in any way comprable to mine with BA!
All the best with it
Given you will be at HKG I imagine that someone there will be able to get it sorted out for you in the time--frame and get hold of the fares folk to sort out the re--calculation for the reissue.
I have called CX in HKG from New Zealand in the past to do re-routing and they've done it within the hour when it was an urgent ie on the same day - change.
Whatever I'm sure and hope for your sake that the experience isn't in any way comprable to mine with BA!
All the best with it
See wingzings post. Did you have any AA sector that need to be changed?
I have made several changes to CX issued RTW tickets over the phone. Never a problem as long as I don't change AA sectors. Changing AA sectors seems to be a problem for them. I had to wait overnight for the tax calculation. Not sure why, but I was told it was an Amadeus/Sabre problem.
BTW, did you change any AA sectors (as mentioned above by wingzing)?
Jan 4, 2017 | 9:39 pm
#33
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I will be flying my DONE4 ex-JNB soon, ticketed by CX. I plan to make many date and carrier changes after the FIRST segment (JNB-HKG). I will be transiting in HKG, with about 8 hours airside. I wonder if that is enough time to get everything sorted and ticket re-issued? Like you, I have done all the homework to ensure flights are available, etc.
Of course if the flight out of HKG that day is one that needs to be rearranged then you won't be able to transit straight to the lounge because you won't have a boarding pass for the onward flight (unless of course you have one for a different flight!). But I wouldn't recommend checking in for a flight that you want to change just to get a boarding pass. And you'd also have issues with checked bags (if any).
Jan 5, 2017 | 9:57 pm
#34
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FWIW, I just changed all remaining flights on a BA issued xONEx ticket. The initial phone agent said they were not trained to handle this issue so quickly transferred me. I only changed date / time / flights (not cities or stopover / transfers). Read out what I wanted, the agent phoned back (from India) within about 30 minutes to confirm and clarify a few issues. All seemed well handled. Still awaiting the confirmation email to double check. So far, quite happy.
Jan 5, 2017 | 10:36 pm
#35
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Join Date: Jan 2002
Posts: 46,130
I have just done some date/time changes to flights on a Cairo originating ATW ticket which was issued by Qantas and travel not yet commenced. Took about 5 minutes on the phone to get the flights booked and tickets issued within a few minutes
Would recommned Qantas over AA for ATW tickets in general - can phone up , make booking, get tickets priced and payment taken all in one phone call , with the tickets then arriving within a few minutes
Would recommned Qantas over AA for ATW tickets in general - can phone up , make booking, get tickets priced and payment taken all in one phone call , with the tickets then arriving within a few minutes
Jan 5, 2017 | 11:21 pm
#36
Join Date: Jan 2006
Location: SORT OF HOMELESS
Programs: 14 years AA exp, but no more; & 1MM+, QR-PLT (ow EMD) MR-LTT, HH Gold
Posts: 8,104
If I were doing this, I would go landside first - that's where the ticketing desk is and where the people who have some clue will be. CX lounge staff are not ticketing people. Once you've talked to the people at the ticketing desk and they are confident they have all they need to get the job done then they will almost certainly suggest you go to the lounge and wait.
Of course if the flight out of HKG that day is one that needs to be rearranged then you won't be able to transit straight to the lounge because you won't have a boarding pass for the onward flight (unless of course you have one for a different flight!). But I wouldn't recommend checking in for a flight that you want to change just to get a boarding pass. And you'd also have issues with checked bags (if any).
Of course if the flight out of HKG that day is one that needs to be rearranged then you won't be able to transit straight to the lounge because you won't have a boarding pass for the onward flight (unless of course you have one for a different flight!). But I wouldn't recommend checking in for a flight that you want to change just to get a boarding pass. And you'd also have issues with checked bags (if any).
Since I will be air-side upon arrival, I could go straight to the lounge and hand them my changes. The lounge staff probably would send it off to somewhere or recommend land-side assistance.
Once on land-side, I should have no problem getting BP and get back to air-side, since I am not changing my 2nd segment (hence would been given BP).
Jan 5, 2017 | 11:25 pm
#37
Join Date: Jan 2006
Location: SORT OF HOMELESS
Programs: 14 years AA exp, but no more; & 1MM+, QR-PLT (ow EMD) MR-LTT, HH Gold
Posts: 8,104
I have just done some date/time changes to flights on a Cairo originating ATW ticket which was issued by Qantas and travel not yet commenced. Took about 5 minutes on the phone to get the flights booked and tickets issued within a few minutes
Would recommned Qantas over AA for ATW tickets in general - can phone up , make booking, get tickets priced and payment taken all in one phone call , with the tickets then arriving within a few minutes
Would recommned Qantas over AA for ATW tickets in general - can phone up , make booking, get tickets priced and payment taken all in one phone call , with the tickets then arriving within a few minutes
Care to share the phone #, or would you accept PM to that effect?
Jan 6, 2017 | 12:25 am
#38
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Join Date: Jan 2002
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Just phoned the regular Qantas reservations number , nothing special. Within Australia just cal 13 13 13
Jan 7, 2017 | 2:10 am
#40
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Location: Hong Kong
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Very good point about going to land-side ticket counter first.
Since I will be air-side upon arrival, I could go straight to the lounge and hand them my changes. The lounge staff probably would send it off to somewhere or recommend land-side assistance.
Once on land-side, I should have no problem getting BP and get back to air-side, since I am not changing my 2nd segment (hence would been given BP).
Since I will be air-side upon arrival, I could go straight to the lounge and hand them my changes. The lounge staff probably would send it off to somewhere or recommend land-side assistance.
Once on land-side, I should have no problem getting BP and get back to air-side, since I am not changing my 2nd segment (hence would been given BP).
Jan 7, 2017 | 6:58 am
#42
Join Date: Oct 2013
Location: RTW
Programs: AA Ex Plt
Posts: 65
Departures and arrivals are separated at HKG. Once you have gone through transit security to the departures area (where the lounges are) it is not at all trivial to get back landside (and causes CX extra hassle). Since you have 8 hours I would strongly recommend simply going directly to landside on arrival (not through transit security to the departures level), and talking directly to the people at the ticketing desk.
not trivial and likely to be discouraged by CX staff. i attempted a similar scenario at HKG few years ago and was told to go landside first...
Jan 7, 2017 | 7:29 pm
#43
Join Date: Jan 2006
Location: SORT OF HOMELESS
Programs: 14 years AA exp, but no more; & 1MM+, QR-PLT (ow EMD) MR-LTT, HH Gold
Posts: 8,104
Departures and arrivals are separated at HKG. Once you have gone through transit security to the departures area (where the lounges are) it is not at all trivial to get back landside (and causes CX extra hassle). Since you have 8 hours I would strongly recommend simply going directly to landside on arrival (not through transit security to the departures level), and talking directly to the people at the ticketing desk.
As recently as Dec 29 when AA cancelled HKG-LAX, the Wing Lounge staff had to accompany me from airside to landside to get my replacement flight sorted. You are right that it is no trivial matter.
Thanks for sharing your experience.
Jan 7, 2017 | 7:33 pm
#44
Join Date: Jan 2006
Location: SORT OF HOMELESS
Programs: 14 years AA exp, but no more; & 1MM+, QR-PLT (ow EMD) MR-LTT, HH Gold
Posts: 8,104
No repricing; since it was a date/time change to a sector other than 1st sector , there is no repricing to be done. Was a straightforward call that lasted about 5 minutes and flights changed with no issue. Few minutes later the new ticket receipt arrived with the new ticket numbers
Just phoned the regular Qantas reservations number , nothing special. Within Australia just cal 13 13 13
Just phoned the regular Qantas reservations number , nothing special. Within Australia just cal 13 13 13
What exactly is the written rule about this?
Jan 7, 2017 | 7:39 pm
#45
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Join Date: Jan 2002
Posts: 46,130
Originally Posted by fare rules
(a) Rebooking/Rerouting
(1) Prior to departure
(a) Changes are permitted provided ticketed points remain the same. If the first flight coupon is being changed, and the fare level has increased since ticket issuance, the difference between the old and new fare will be charged. If the fare level has decreased since ticket issuance, no refund will apply.
(b) Changes to ticketed points are permitted at a charge of USD125.00 per transaction. If the fare level has increased since ticket issuance, the difference between the old and new fare will also be charged. If the fare level has decreased since ticket issuance, no refund will apply.
(1) Prior to departure
(a) Changes are permitted provided ticketed points remain the same. If the first flight coupon is being changed, and the fare level has increased since ticket issuance, the difference between the old and new fare will be charged. If the fare level has decreased since ticket issuance, no refund will apply.
(b) Changes to ticketed points are permitted at a charge of USD125.00 per transaction. If the fare level has increased since ticket issuance, the difference between the old and new fare will also be charged. If the fare level has decreased since ticket issuance, no refund will apply.