FlyerTalk Forums - View Single Post - RTW re-issue concerns (merged thread)

Jan 4, 2017 | 8:37 pm

#32

allset2travel

Join Date: Jan 2006

Location: SORT OF HOMELESS

Programs: 14 years AA exp, but no more; & 1MM+, QR-PLT (ow EMD) MR-LTT, HH Gold

Posts: 8,104

Changing AA sectors: your experience?

Quote:

Originally Posted by christep

I do, and my experience at HKG (as a CX Diamond) was pretty good - a couple of fairly major reworks done within a couple of hours each time. But, sadly, that was over 10 years ago, so obviously I have no idea whether they still have that capability at the airport ticket desk.

Thanks. I hope that their service efficiency has not changed since!

Quote:

Originally Posted by pianoperson

I've had several RTW tickets issued by Cathay over the years and have always had prompt and efficient service via phone and email for re-routings.
Given you will be at HKG I imagine that someone there will be able to get it sorted out for you in the time--frame and get hold of the fares folk to sort out the re--calculation for the reissue.
I have called CX in HKG from New Zealand in the past to do re-routing and they've done it within the hour when it was an urgent ie on the same day - change.
Whatever I'm sure and hope for your sake that the experience isn't in any way comprable to mine with BA!
All the best with it

Thank you. Your positive experience with CX calms my nerves quite a bit.
See wingzing’s post. Did you have any AA sector that need to be changed?

Quote:

Originally Posted by wingzing

I have made several changes to CX issued RTW tickets over the phone. Never a problem as long as I don't change AA sectors. Changing AA sectors seems to be a problem for them. I had to wait overnight for the tax calculation. Not sure why, but I was told it was an Amadeus/Sabre problem.

I do have 2 AA sectors involved: 1st is strictly changing from SFO-DFW to SFO-ORD; the 2nd is to change DFW-DOH to ORD-DOH (using AA codeshare from ORD that was NOT available from DFW). Your experience concerns me a bit. Any more specific issues other than Amadeus/Sabre problem? I think the time difference (between HKG and DFW time) may have something to do with it?

Quote:

Originally Posted by jerry a. laska

I've had a few reissues by CX at HKG without problems. I've waited in the lounge while everything was completed.

Thanks. I plan to hang out in the Pier First to get it done (??!!)!

BTW, did you change any AA sectors (as mentioned above by wingzing)?

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