Oneworld booking and pricing experiences
Dec 10, 2017, 10:34 am
#691
Join Date: May 2009
Location: Bath, UK
Programs: BAEC Silver
Posts: 1,002
Dec 10, 2017, 11:51 am
#692
Join Date: Apr 2009
Location: SEA
Programs: AA LT PLT; HH Diamond; AS 75K
Posts: 2,879
I'm a bit confused and hopefully can get some accurate information. At the RTW OW site I am able to construct a DONE4 that takes me to the payment page with a total price of 97,800 ZAR (first seg JNB-MAD). I wanted to book via the AA RTW desk but they kept faring the base at about 15% more with the total at 111,000 ZAR. I had them reprice it and it came back the same. The explanation I got was that they have to use either the AA/BA/IB fare and the OW site was using the QR fare but couldn't explain why the fare difference. She also said "AA RTW desk is the OW desk for all RTW tickets and we can do all changes you need in the future regardless of the carrier".
I will need to make date changes in the future and maybe routing and wanted it to be easy and thus prefer AA but not at a premium of 15%. If I book it via the RTW OW site do I need to deal exclusively with QR for changes and seat selections if issued on their stock?
Thanks
I will need to make date changes in the future and maybe routing and wanted it to be easy and thus prefer AA but not at a premium of 15%. If I book it via the RTW OW site do I need to deal exclusively with QR for changes and seat selections if issued on their stock?
Thanks
Dec 10, 2017, 3:22 pm
#693
Join Date: Sep 2005
Location: TPE / HSZ
Programs: CX GO (=SPH), IHG Diamond Amb, Hertz 5*, Accor, Hilton, National
Posts: 6,437
I'm a bit confused and hopefully can get some accurate information. At the RTW OW site I am able to construct a DONE4 that takes me to the payment page with a total price of 97,800 ZAR (first seg JNB-MAD). I wanted to book via the AA RTW desk but they kept faring the base at about 15% more with the total at 111,000 ZAR. I had them reprice it and it came back the same. The explanation I got was that they have to use either the AA/BA/IB fare and the OW site was using the QR fare but couldn't explain why the fare difference. She also said "AA RTW desk is the OW desk for all RTW tickets and we can do all changes you need in the future regardless of the carrier".
I will need to make date changes in the future and maybe routing and wanted it to be easy and thus prefer AA but not at a premium of 15%. If I book it via the RTW OW site do I need to deal exclusively with QR for changes and seat selections if issued on their stock?
Thanks
I will need to make date changes in the future and maybe routing and wanted it to be easy and thus prefer AA but not at a premium of 15%. If I book it via the RTW OW site do I need to deal exclusively with QR for changes and seat selections if issued on their stock?
Thanks
Code:
FQJNBJNB-QR‡BD«
JNB-JNB CXR-QR MON 11DEC17 ZAR
//SEE FQHELP FOR INFORMATION ABOUT THE NEW FARE DISPLAYS//
SURCHARGE FOR PAPER TICKET MAY BE ADDED WHEN ITIN PRICED
QR JNBJNB.CT 11DEC17 MPM
V FARE BASIS AP FARE-OW FARE-RT BK SEASON MINMAX RTG
1 DONEWC3 ‡ 80460.00 D‡ --- -/12M CT01
2 DONEWC4 ‡ 88410.00 D‡ --- -/12M CT02
QR JNBJNB.RW 11DEC17 MPM
V FARE BASIS AP FARE-OW FARE-RT BK SEASON MINMAX RTG
3 DONE3 ‡ 80460.00 D‡ --- -/12M RW01
4 DGLOB34 ‡ 88410.00 D‡ --- -/12M RW02
5 DONE4 ‡ 88410.00 D‡ --- -/12M RW03
6 DONE5 ‡ 101820.00 D‡ --- -/12M RW04
7 DONE6 ‡ 120750.00 D‡ --- -/12M RW05
*** THERE ARE NO YY FARES PUBLISHED JNB-JNB ***
CT01* /CIRCLE TRIP/ PUBLISHED RTG 3033
TRAVEL IS NOT PERMITTED VIA THE FARE ORIGIN
1. 230-*O-230
2. 230-*O-230-*O-230
3. 230-*O-230-*O-230-*O-340-*O-310/320/330-*O-310/320/ ‡
FQJNBJNB-AA‡BD«
JNB-JNB CXR-AA MON 11DEC17 ZAR
//SEE FQHELP FOR INFORMATION ABOUT THE NEW FARE DISPLAYS//
SURCHARGE FOR PAPER TICKET MAY BE ADDED WHEN ITIN PRICED
AA JNBJNB.RW 11DEC17 MPM
V FARE BASIS AP FARE-OW FARE-RT BK SEASON MINMAX RTG
1 DGLOB34 ‡ 102000.00 D‡ --- -/12M RW01
2 DONE4 ‡ 102000.00 D‡ --- -/12M RW02
3 DONE5 ‡ 116000.00 D‡ --- -/12M RW03
4 DONE6 ‡ 137000.00 D‡ --- -/12M RW04
*** THERE ARE NO YY FARES PUBLISHED JNB-JNB ***
RW01* /ROUND THE WORLD/ PUBLISHED RTG 34
MUST NOT EXCEED MPM 34000
TRAVEL IS NOT PERMITTED VIA THE FARE ORIGIN
RW02* /ROUND THE WORLD/ PUBLISHED RTG 47
TRAVEL IS NOT PERMITTED VIA THE FARE ORIGIN
1. ZA-*O-210/220-*O-210/220-*O-210/220-*O-210/220-*O-
210/220-*O-000/140/160-*O-000/140/160-*O-000/140/160-
*O-000/140/160-*O-000/140/160-*O-000/140/160-*O-000/
140/160-*XU-*O-310/320/330/350-*O-310/320/330/350-*O-
*XU-*O-310/320/330/350-*O-ZA
2. ZA-*O-210/220-*O-210/220-*O-210/220-*O-210/220-*O- ‡
Dec 10, 2017, 9:59 pm
#694
Join Date: Jul 2007
Programs: QFF
Posts: 5,304
The first time I ever changed a OW ticket, was my first RTW trip in 2006, an LGLOB26. Had to do an xGLOBnn in order to use JL as they weren't a OW member at the time, so they weren't on the xONEx. Did a date change on the JL KIX-LHR. Paper ticket. I went to the JAL downtown Osaka ticket office (now closed) and ask them to change the date. They called QF asking for permission, then put a sticker on the paper coupons relevant to the flight.
They didn't give a reason, just said I had to talk to QF. It can't have been the migration as once I showed them the message from QF saying that QF didn't see the availability, JAL opened the seat, then called QF and did the change themselves when QF didn't respond to my message and grab the seat fast enough.
In the past, when asking to get changes made, CX and JL (staff at ticketing desks, check in counters and lounges) have called the ticketing carrier and asked for permission, then just did the change themselves.
When I've asked AA staff, they've either just gone ahead and done it or called the ticketing office.
Prior to the more recent change issues starting, which date to the time the AA/US merger was finalized, the only times I recall an agent refuse to make a change was a CX agent at TPE saying that they couldn't find the ticket (the ticket number I had in my paperwork had changed due to other changes made during the trip) and a MH agent at the KL Sentral ticket office saying to talk to SQ.
Did JL give a reason for refusing to make the change? With their current migration to Amadeus in progress it may have been temporarily beyond their capabilities. (I am an optimist.)
In the past, when asking to get changes made, CX and JL (staff at ticketing desks, check in counters and lounges) have called the ticketing carrier and asked for permission, then just did the change themselves.
When I've asked AA staff, they've either just gone ahead and done it or called the ticketing office.
Prior to the more recent change issues starting, which date to the time the AA/US merger was finalized, the only times I recall an agent refuse to make a change was a CX agent at TPE saying that they couldn't find the ticket (the ticket number I had in my paperwork had changed due to other changes made during the trip) and a MH agent at the KL Sentral ticket office saying to talk to SQ.
Dec 11, 2017, 4:37 am
#695
Join Date: Apr 2009
Location: SEA
Programs: AA LT PLT; HH Diamond; AS 75K
Posts: 2,879
Okay, got it. Would I run into problems with a reissue having to pay the higher fare?
Dec 11, 2017, 7:39 am
#696
Join Date: Sep 2005
Location: TPE / HSZ
Programs: CX GO (=SPH), IHG Diamond Amb, Hertz 5*, Accor, Hilton, National
Posts: 6,437
Dec 11, 2017, 1:13 pm
#698
Join Date: Apr 2000
Posts: 2,637
How are the DONE3 fares? No access to EF at the moment. I remember that ex-Japan was about $5500.
Dec 11, 2017, 1:28 pm
#699
Join Date: Apr 2000
Posts: 2,637
If true, that would be great. Aside from CX and sometimes BA/QF, the other OW airlines are clueless about these products. Perhaps AA should have a dedicated deck for 12 hours of the day and CX the other 12 hours of the day.
Dec 11, 2017, 4:23 pm
#700
FlyerTalk Evangelist
Join Date: Nov 2004
Location: Melbourne
Programs: ►QFWP/LTG►VA WP►HyattExpl.►HiltonGold►ALL Silver
Posts: 21,995
Dec 11, 2017, 6:13 pm
#701
Join Date: Sep 2004
Location: country Western Australia
Programs: QF SG(LTS) - AA LTG(1MM)
Posts: 2,771
I have had the fortune to buy my xONEx with very competent TAs......
Doesn't necessarily eliminate the stupidity encountered with the airline "policies", but it helps...
Just wandering
Fred
Doesn't necessarily eliminate the stupidity encountered with the airline "policies", but it helps...
Just wandering
Fred
Dec 19, 2017, 1:26 pm
#702
Join Date: Jun 2000
Location: LAX
Posts: 3,639
Thanks for a kind and useful reply. With no xONEx in the plans I don't check often, and the short list had some surprises for me.
Feb 6, 2018, 7:35 pm
#703
Join Date: Sep 2009
Posts: 1,485
Hi Fred! I need to get some info from you on your bookings experiences! On another matter, I tried to reply to your SMS but it doesn't work for some reason. I'm pm you today on AFF.
Feb 24, 2018, 2:16 am
#704
Join Date: Aug 2004
Programs: AA (EP), Hilton (Diamond), Marriott Bonvoy (Titanium)
Posts: 8,937
Was there a recent price hike (or USD currency drop)? I'm planning our 2019 DONE5 and I'm seeing base fares of almost $10k from JNB and $9k from MPM! NRT at $8353 isn't bad (but my practice for many years has been to originate in the Southern Hemisphere in January or February). I recall an ex-JNB price hike last year, but I thought it had gone from $6k to $8k, and that one airline still had the old fares listed.