Originally Posted by
Calchas
It’s a shame we can’t go back to paper tickets.
The first time I ever changed a OW ticket, was my first RTW trip in 2006, an LGLOB26. Had to do an xGLOBnn in order to use JL as they weren't a OW member at the time, so they weren't on the xONEx. Did a date change on the JL KIX-LHR. Paper ticket. I went to the JAL downtown Osaka ticket office (now closed) and ask them to change the date. They called QF asking for permission, then put a sticker on the paper coupons relevant to the flight.
Did JL give a reason for refusing to make the change? With their current migration to Amadeus in progress it may have been temporarily beyond their capabilities. (I am an optimist.)
They didn't give a reason, just said I had to talk to QF. It can't have been the migration as once I showed them the message from QF saying that QF didn't see the availability, JAL opened the seat, then called QF and did the change themselves when QF didn't respond to my message and grab the seat fast enough.
In the past, when asking to get changes made, CX and JL (staff at ticketing desks, check in counters and lounges) have called the ticketing carrier and asked for permission, then just did the change themselves.
When I've asked AA staff, they've either just gone ahead and done it or called the ticketing office.
Prior to the more recent change issues starting, which date to the time the AA/US merger was finalized, the only times I recall an agent refuse to make a change was a CX agent at TPE saying that they couldn't find the ticket (the ticket number I had in my paperwork had changed due to other changes made during the trip) and a MH agent at the KL Sentral ticket office saying to talk to SQ.