Customer First does not apply when an ECV is used?
Sep 12, 2009 | 3:40 am
#1
Original Poster
Join Date: Mar 2006
Location: SFO
Programs: UA 1K, NW PE, Marriott GE
Posts: 105
Customer First does not apply when an ECV is used?
Wonder if anyone has come across this...
After buying a ticket using an ECV I canceled it within 24 hours as per the Customer First policy. I got a response from NWA that the Customer First cancelation policy does not apply because I used an ECV to pay for the ticket:
Thank you for contacting Northwest's Passenger Refunds Department.
This ticket would still remain non refundable due to the fact you
purchased it with a voucher. You can use this ticket for future travel
however all exchange and addition fees may apply.
Never heard this before. Is this correct?
After buying a ticket using an ECV I canceled it within 24 hours as per the Customer First policy. I got a response from NWA that the Customer First cancelation policy does not apply because I used an ECV to pay for the ticket:
Thank you for contacting Northwest's Passenger Refunds Department.
This ticket would still remain non refundable due to the fact you
purchased it with a voucher. You can use this ticket for future travel
however all exchange and addition fees may apply.
Never heard this before. Is this correct?
Sep 12, 2009 | 9:16 am
#2
FlyerTalk Evangelist
Join Date: Sep 2005
Location: MN
Programs: Lots of programs, dirt on all of them!
Posts: 11,943
I believe the ticket itself is refundable but you lose the value of the ECV.
Sep 12, 2009 | 11:01 am
#3
Join Date: Apr 2003
Location: Right here
Posts: 2,940
I know that DL does not allow the 24-hour no-fee refund if an e-credit from an old ticket was used to pay for part or all of a fare. Could be the same deal here.
Sep 12, 2009 | 5:25 pm
#4
Join Date: Oct 2005
Programs: NW GE
Posts: 625
Bump ECV's are definitely fine w/ the Customer First policy... I have cancelled/rebooked a few w/in the 24 hrs + midnight policy w/ no penalty.
Sep 13, 2009 | 12:44 am
#5
Join Date: Jan 2008
Location: EAU
Programs: UA 1K, CO Plat, NW Plat, Marriott Premiere Plat, SPG Plat, Priority Gold, Hilton Gold
Posts: 4,761
Northwest policy is to refund your ECV. I had one come back as a paper TCV this past May. But this may be another case of Deltification - don't know what the DL policy is.
Sep 13, 2009 | 5:49 am
#6
Original Poster
Join Date: Mar 2006
Location: SFO
Programs: UA 1K, NW PE, Marriott GE
Posts: 105
I spoke with reservations again today and they told me that ECV purchases are not refundable under 'customer first' (the ECV $ voucher i have was given to me due to IDB).
Strange that applicability of customer first depends on payment method.
Strange that applicability of customer first depends on payment method.
Sep 13, 2009 | 9:24 am
#7
FlyerTalk Evangelist
Join Date: Sep 2005
Location: MN
Programs: Lots of programs, dirt on all of them!
Posts: 11,943
Why in the world did you accept a voucher for IDB unless it was susbstantially more than the cash they would have offered you? They are required by law to offer cash for IDB.
Sep 13, 2009 | 2:54 pm
#8
Original Poster
Join Date: Mar 2006
Location: SFO
Programs: UA 1K, NW PE, Marriott GE
Posts: 105