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Thread: Customer First does not apply when an ECV is used?
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Old Sep 13, 2009, 12:44 am
  #5  
raehl311
 
Join Date: Jan 2008
Location: EAU
Programs: UA 1K, CO Plat, NW Plat, Marriott Premiere Plat, SPG Plat, Priority Gold, Hilton Gold
Posts: 4,712
Northwest policy is to refund your ECV. I had one come back as a paper TCV this past May. But this may be another case of Deltification - don't know what the DL policy is.
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