Originally Posted by
rayoflight
I spoke with reservations again today and they told me that ECV purchases are not refundable under 'customer first' (the ECV $ voucher i have was given to me due to IDB).
Strange that applicability of customer first depends on payment method.
Why in the world did you accept a voucher for IDB unless it was susbstantially more than the cash they would have offered you? They are required by law to offer cash for IDB.