beware using firefox browser to checkin
Sep 13, 2009 | 5:46 am
#1
Original Poster
Join Date: Apr 2006
Programs: delta plat, hilton gold, marriott silver
Posts: 171
beware using firefox browser to checkin
After spending a frustratin 1/2 hour attempting to check in for an itinerary containing both nw and delta flights, delta.com tech support finally revealed I cannot check in unless i use internet explorer. Even after using that outdated browser, delta.com did not recognize elite status and was not upgraded, nor is waitlist displayed. Cannot help response from both nwa and delta tech support. I can get better service from clowns at a carnival!
Sep 13, 2009 | 8:26 am
#2
FlyerTalk Evangelist
Join Date: Jun 2008
Programs: Lifetime Hilton Diamond, Lifetime Marriott Titanium, "Lifetime" DL DM (subject to DL CEO whims)
Posts: 12,801
I am trying to modulate my criticism of DL. However, you comment is amusing, bringing back memories of going to the circus as a child. It conjures up an image of a very tiny car pulling up in front of Virginia Avenue, and the entire DL executive team piling out of it dressed in big red rubber ball noses, baggy pants, and enormously long shoes.
Jumping forward to my college days: "I Think We're All Bozos on This Bus," The Firesign Theatre, 1971
Sep 13, 2009 | 8:26 am
#3
Join Date: Nov 2006
Location: Hell's Kitchen, NYC
Programs: NW Plat, Hilton, Avis
Posts: 703
I use Firefox exclusively and have had no trouble printing boarding passes on delta.com
Sep 13, 2009 | 9:01 am
#4
FlyerTalk Evangelist
Join Date: Mar 2008
Location: ACT/GRK/DAL/ABI/MIA/FLL
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Posts: 23,478
I had no problem sounds like an excuse on their part.
Sep 13, 2009 | 9:48 am
#5
Join Date: Jul 2006
Location: Inland Empire!
Programs: NW Plat (formerly), UA 1K, Hilton Silver, Hyatt Plat
Posts: 2,917
Sep 13, 2009 | 11:43 am
#6
FlyerTalk Evangelist
Join Date: Dec 2004
Location: MSP
Programs: Fallen Plats, ex-WN CP, DYKWIW; still PAL Premier Elite & Hilton Diamond
Posts: 25,429
I have lots of issues with Firebomb but overall it seems the least obnoxious of the 3 browsers (FireFox, IE, Chrome) on my PC. The airline web sites that I use regularly (WN, CO, DL, NW, UA) all seem to work as well or better on FireFox.
It might be a good idea for the poster to uninstall/reinstall both FireFox & his Java engine if he has ongoing issues.
It might be a good idea for the poster to uninstall/reinstall both FireFox & his Java engine if he has ongoing issues.
Sep 13, 2009 | 2:35 pm
#7
Join Date: Jun 2005
Location: DTW/FNT
Programs: Delta (nee NW), Hilton Diamond. IHG (PT)
Posts: 4,823
After spending a frustratin 1/2 hour attempting to check in for an itinerary containing both nw and delta flights, delta.com tech support finally revealed I cannot check in unless i use internet explorer. Even after using that outdated browser, delta.com did not recognize elite status and was not upgraded, nor is waitlist displayed. Cannot help response from both nwa and delta tech support. I can get better service from clowns at a carnival!
and depending on what version of Explorer you're using, you may not have an 'outdated' product.
Bob H
Sep 13, 2009 | 3:38 pm
#8
Original Poster
Join Date: Apr 2006
Programs: delta plat, hilton gold, marriott silver
Posts: 171
Yes, elite number was entered and showed on both websites. Upgrade shows on northwest metal on the return, just not on delta metal outbound, though first class is open. I can print boarding passes on delta, once reservation is located. Issue, per delta.com tech support, is that the link from a northwest site check-in screen to the delta site check-in on the linked reservation, does not work on safari or firefox. (My reference to the browser being outdated was simply my preference for the fast firefox.)
Sep 13, 2009 | 4:54 pm
#9
Join Date: Jan 2008
Location: EAU
Programs: UA 1K, CO Plat, NW Plat, Marriott Premiere Plat, SPG Plat, Priority Gold, Hilton Gold
Posts: 4,761
I just had exactly the same issue - flying EAU-MSP-ATL tomorrow with the second leg on DL and errorred out when I tried to check in on Firefox but worked OK in IE.
No hint of an upgrade yet as a NW plat. It does show 'Requested' for the upgrade when I look at the reservation at delta.com.
Note that if you have a 012 ticket with DL flights, you can use the confirmation number to look up your flights on DL.com and change seats etc for the DL flights that you can't change on NW.com.
No hint of an upgrade yet as a NW plat. It does show 'Requested' for the upgrade when I look at the reservation at delta.com.
Note that if you have a 012 ticket with DL flights, you can use the confirmation number to look up your flights on DL.com and change seats etc for the DL flights that you can't change on NW.com.