National/ Alamo FAQs and Questions
Mar 3, 2018, 9:27 pm
#1081
Join Date: Feb 2018
Posts: 5
To update my earlier post: National said my reservation is tied to my DL#, so I get all benefits of EC Executive no matter my membership# is on the reservation or not!
Mar 3, 2018, 9:52 pm
#1082
Join Date: Nov 2014
Location: MCI
Posts: 698
Thanks for the update. I had similar experience at LAS. I booked national via Chase UR, no way to tie in my EA number, agent at LAS said my DL is tied to it so it went through when you pick up the car at the location
Mar 3, 2018, 11:09 pm
#1083
FlyerTalk Evangelist
Join Date: Mar 2004
Location: SGF
Programs: AS, AA, UA, AGR S (former 75K, GLD, 1K, and S+, now an elite peon)
Posts: 23,195
That doesn't make sense, though. They don't know what your DL# is until you show up at the rental counter and show your DL to them, so you can't get the benefit of skipping the counter. Sure, I guess at that point they can look up your profile and send you on your way to the Aisle, but having to stop at the rental counter kills like 50% of the value of EC.
Mar 4, 2018, 11:22 pm
#1084
Join Date: Nov 2014
Location: MCI
Posts: 698
That doesn't make sense, though. They don't know what your DL# is until you show up at the rental counter and show your DL to them, so you can't get the benefit of skipping the counter. Sure, I guess at that point they can look up your profile and send you on your way to the Aisle, but having to stop at the rental counter kills like 50% of the value of EC.
Mar 5, 2018, 1:08 am
#1085
FlyerTalk Evangelist
Join Date: Mar 2004
Location: SGF
Programs: AS, AA, UA, AGR S (former 75K, GLD, 1K, and S+, now an elite peon)
Posts: 23,195
From what I remember of my experience at LAS. I booked via Chase UR, no way to attach my EA# to that rental reservation. Arrived at LAS, and actually prior to arrival I called that location and they told me over the phone that as long as I was actually EC with my DL registered to the account and I was using that DL to get the car, I can pick any car and at the checkout gate I hand over my CC and DL and it will attach/activate right there, thereby being able to skip the counter altogether. Since this was my first time doing it I stopped at the counter to make sure and the agent checked my DL very quickly and basically sent me on my way to the aisle to pick my car.
Mar 5, 2018, 3:11 am
#1086
Company Representative - AutoSlash and HotelSlash
Join Date: Jun 2006
Location: autoslash.com | hotelslash.com
Posts: 5,666
Prepaid bookings through Chase UR, Citi Prestige travel portal, etc. go through a 3rd. party agency that doesn’t support the application of frequent renter numbers during the booking process, hence the need to either stop at the counter or have the car rental company look up and apply your loyalty account at the exit booth.
Mar 15, 2018, 5:45 pm
#1087
Join Date: Mar 2006
Posts: 107
Talk about timing. I came to this thread to ask the exact same question as the last few above. I'm booked for a rental at OGG for next week through a third party booking my company doesn't usually use. I can view the reservation on the national site, but can't do anything with it. I called the corporate national number and he said they couldn't add my EC to it and I would have to go back to the third party which hasn't exactly been a very responsive resource so far.
I hate to go by the counter, but I hate to give up credit for the rental and of course the EC benefits/upgrade. I'm a little worried about chancing it at the exit booth though. Has anyone successfully done the exit booth association yet?
I hate to go by the counter, but I hate to give up credit for the rental and of course the EC benefits/upgrade. I'm a little worried about chancing it at the exit booth though. Has anyone successfully done the exit booth association yet?
Mar 15, 2018, 10:11 pm
#1089
Join Date: Nov 2014
Location: MCI
Posts: 698
Yup. I booked via Chase UR and now way to attach my EA/EC number to the reservation. Stopped at LAS and agent said that as long as my DL is attached to my name/account, then the gate agent will be able to see it and the reservation will be credited under my account. Which is what happened.
Mar 16, 2018, 8:22 am
#1090
Join Date: Mar 2006
Posts: 107
Yup. I booked via Chase UR and now way to attach my EA/EC number to the reservation. Stopped at LAS and agent said that as long as my DL is attached to my name/account, then the gate agent will be able to see it and the reservation will be credited under my account. Which is what happened.
I guess worse case I go to the EC aisle, pick up the car, and the agent at the booth tells me it isn't going to happen and then I wind up making everyone back up behind me so I can run into the counter
Mar 16, 2018, 8:26 am
#1091
Company Representative - AutoSlash and HotelSlash
Join Date: Jun 2006
Location: autoslash.com | hotelslash.com
Posts: 5,666
If anyone tries this without stopping at the counter first, please post your experience here as it would be good to have a second data point as confirmation.
Mar 16, 2018, 9:19 am
#1092
Join Date: Mar 2011
Programs: Emerald Club Executive Elite, Hertz President ś Circle , AF- KLM Flying Blue, BA Executive Club
Posts: 80
Sign up for National ś Emerald Club.
With support of Google you ĺl find a way to get an Executive status.
Its the best option ; you rent and the company pays for an midsize car.
What ever car you're drivng
Mar 16, 2018, 11:15 am
#1093
Join Date: Nov 2014
Location: MCI
Posts: 698
True, physically and technically I did stop by the counter but the counter agent basically checked to see that my DL# was attached to my account and didn't do anything else...took about 1min....and so nothing was actually DONE at the counter except to verify my DL#. Which I think you can check on the National's website.
But otherwise yes if someone tries this without stopping at the counter at all then would be even more firm data point.
Mar 16, 2018, 3:34 pm
#1094
FlyerTalk Evangelist
Join Date: Mar 2004
Location: SGF
Programs: AS, AA, UA, AGR S (former 75K, GLD, 1K, and S+, now an elite peon)
Posts: 23,195
^^^
True, physically and technically I did stop by the counter but the counter agent basically checked to see that my DL# was attached to my account and didn't do anything else...took about 1min....and so nothing was actually DONE at the counter except to verify my DL#. Which I think you can check on the National's website.
But otherwise yes if someone tries this without stopping at the counter at all then would be even more firm data point.
True, physically and technically I did stop by the counter but the counter agent basically checked to see that my DL# was attached to my account and didn't do anything else...took about 1min....and so nothing was actually DONE at the counter except to verify my DL#. Which I think you can check on the National's website.
But otherwise yes if someone tries this without stopping at the counter at all then would be even more firm data point.
Mar 16, 2018, 3:37 pm
#1095
Join Date: Nov 2014
Location: MCI
Posts: 698
I guess if someone doesn't put in their DL info then it could be an issue?......