National/ Alamo FAQs and Questions
Jul 24, 2017, 5:21 am
#991
Join Date: Jul 2017
Posts: 6
We've done some testing and have determined that Priceline's system is broken and does not pass the Emerald Club number over to National. We've reported the issue to them and they're working on an assessment to fix some of the issues we've raised with their tech team.
GDS-booked reservations definitely do qualify for Aisle/ES service--our old Sabre-based reservation system worked fine. It's a bug in Priceline's site (or GDS link or something), not anything inherent on National's end.
(Thanks for thinking of our commission--we do appreciate the concern, but we completely understand preferring Executive Selection access!
Hopefully either Priceline will fix their system soon or we'll be able to host direct links to other vendors that do properly pass Emerald Club info.)
GDS-booked reservations definitely do qualify for Aisle/ES service--our old Sabre-based reservation system worked fine. It's a bug in Priceline's site (or GDS link or something), not anything inherent on National's end.
(Thanks for thinking of our commission--we do appreciate the concern, but we completely understand preferring Executive Selection access!
Hopefully either Priceline will fix their system soon or we'll be able to host direct links to other vendors that do properly pass Emerald Club info.)I'd like to book through AutoSlash / Priceline so that you can get your commissions... since you informed me about that rate
LE: Got in touch with AutoSlash - the bug is still not solved
Last edited by uxela; Jul 24, 2017 at 6:39 am
Jul 28, 2017, 10:15 am
#992
Join Date: Feb 2012
Posts: 96
I did ask in another thread, but just in case this thread is monitored more closely, I am re-posting my question here as well.
I hear that National's master rental contract specifically prohibits driving on "non-paved" road. Is that right? Or is it just no Off-Roading?
I will be traveling on some gravel road to get to some trail heads while travelling up in Pacific North West. The roads are government maintained roads, just that they won't be paved. Since I will be traveling (in some cases, for miles) in gravel roads to get to some trail heads, just want to confirm whether it violates contract to do so.
I hear that National's master rental contract specifically prohibits driving on "non-paved" road. Is that right? Or is it just no Off-Roading?
I will be traveling on some gravel road to get to some trail heads while travelling up in Pacific North West. The roads are government maintained roads, just that they won't be paved. Since I will be traveling (in some cases, for miles) in gravel roads to get to some trail heads, just want to confirm whether it violates contract to do so.
Jul 28, 2017, 12:22 pm
#993
Company Representative - AutoSlash and HotelSlash
Join Date: Jun 2006
Location: autoslash.com | hotelslash.com
Posts: 5,666
I did ask in another thread, but just in case this thread is monitored more closely, I am re-posting my question here as well.
I hear that National's master rental contract specifically prohibits driving on "non-paved" road. Is that right? Or is it just no Off-Roading?
I will be traveling on some gravel road to get to some trail heads while travelling up in Pacific North West. The roads are government maintained roads, just that they won't be paved. Since I will be traveling (in some cases, for miles) in gravel roads to get to some trail heads, just want to confirm whether it violates contract to do so.
I hear that National's master rental contract specifically prohibits driving on "non-paved" road. Is that right? Or is it just no Off-Roading?
I will be traveling on some gravel road to get to some trail heads while travelling up in Pacific North West. The roads are government maintained roads, just that they won't be paved. Since I will be traveling (in some cases, for miles) in gravel roads to get to some trail heads, just want to confirm whether it violates contract to do so.
(10) Vehicle shall not be driven on an unpaved road or off-road.
Jul 31, 2017, 5:04 pm
#994
Join Date: Feb 2012
Posts: 96
If I rent a car at neighborhood location with reservation to drop off a car at the airport, can I exchange the car at the airport location during my rental? Just wondering since midsize rental is about $180 cheaper than airport location (with return at airport) and I SHOULD get upgrade through my exec. status BUT just in case I do not like what was given to me, I wonder whether I would have a shot at Exec aisle in the airport during my rental period.
Thanks.
Thanks.
Jul 31, 2017, 10:02 pm
#995
Join Date: May 2010
Location: ORD
Programs: UA-Gold AA-Gold, Marriott Lifetime Tit. Elite
Posts: 299
Has something changed w/ my banked 'free' days?
I am currently an EC Executive. I'm trying to book from ICT. I'm trying to use 2 days to book a car/suv. If I book anything above mid-size, it takes the 2 days and still bills me $169/day plus tax. If I switch to a mid-size (or below), it's only the taxes. Also, if I book an SUV, it changes from unlim. miles to 200 miles. Just last year I booked minivan for taxes. And on another occasion a minivan as a 1-way, for just taxes (both from ORD).
Am I missing something? Or is ICT some special flower that screws their better customers? (Our company has had issues w/ their workers damaging cars and blaming on customers twice now, or perhaps using old pictures and not even having damage...in short ICT National is quite sketchy)
P.S.
This location isn't one you can just "choose from the aisle", you have to go to the counter to get the keys, so little hope of getting an upgrade to the SUV I'd prefer.
Thanks.
I am currently an EC Executive. I'm trying to book from ICT. I'm trying to use 2 days to book a car/suv. If I book anything above mid-size, it takes the 2 days and still bills me $169/day plus tax. If I switch to a mid-size (or below), it's only the taxes. Also, if I book an SUV, it changes from unlim. miles to 200 miles. Just last year I booked minivan for taxes. And on another occasion a minivan as a 1-way, for just taxes (both from ORD).
Am I missing something? Or is ICT some special flower that screws their better customers? (Our company has had issues w/ their workers damaging cars and blaming on customers twice now, or perhaps using old pictures and not even having damage...in short ICT National is quite sketchy)
P.S.
This location isn't one you can just "choose from the aisle", you have to go to the counter to get the keys, so little hope of getting an upgrade to the SUV I'd prefer.
Thanks.
Last edited by dgoedken; Jul 31, 2017 at 10:10 pm
Aug 2, 2017, 1:39 pm
#996
Join Date: May 2010
Location: ORD
Programs: UA-Gold AA-Gold, Marriott Lifetime Tit. Elite
Posts: 299
Spoke w/ national...looks like only allowed on full-size and below and IF avail in the aisle, I could get a minivan...that said, ICT doesn't have one (gives keys at the desk), so looks like hosed. And that ORD was being nice to their elites.
Has something changed w/ my banked 'free' days?
I am currently an EC Executive. I'm trying to book from ICT. I'm trying to use 2 days to book a car/suv. If I book anything above mid-size, it takes the 2 days and still bills me $169/day plus tax. If I switch to a mid-size (or below), it's only the taxes. Also, if I book an SUV, it changes from unlim. miles to 200 miles. Just last year I booked minivan for taxes. And on another occasion a minivan as a 1-way, for just taxes (both from ORD).
Am I missing something? Or is ICT some special flower that screws their better customers? (Our company has had issues w/ their workers damaging cars and blaming on customers twice now, or perhaps using old pictures and not even having damage...in short ICT National is quite sketchy)
P.S.
This location isn't one you can just "choose from the aisle", you have to go to the counter to get the keys, so little hope of getting an upgrade to the SUV I'd prefer.
Thanks.
I am currently an EC Executive. I'm trying to book from ICT. I'm trying to use 2 days to book a car/suv. If I book anything above mid-size, it takes the 2 days and still bills me $169/day plus tax. If I switch to a mid-size (or below), it's only the taxes. Also, if I book an SUV, it changes from unlim. miles to 200 miles. Just last year I booked minivan for taxes. And on another occasion a minivan as a 1-way, for just taxes (both from ORD).
Am I missing something? Or is ICT some special flower that screws their better customers? (Our company has had issues w/ their workers damaging cars and blaming on customers twice now, or perhaps using old pictures and not even having damage...in short ICT National is quite sketchy)
P.S.
This location isn't one you can just "choose from the aisle", you have to go to the counter to get the keys, so little hope of getting an upgrade to the SUV I'd prefer.
Thanks.
Aug 3, 2017, 12:19 am
#997
Join Date: Aug 2008
Location: YXY
Posts: 3,506
I have made a reservation with National in Canada through priceline - thanks to Autoslash, who are saving me hundreds of dollars. AFAIK, this is my first rental with National.
Can I now join the Emerald program and quote my number upon pickup to receive membership benefits? Or do I have to re-do the reservation after I join?
TNX
[I am asking this because I was recently shocked to see that Hertz refused to extend membership benefits to my friend who had joined before picking up the vehicle, but after making the reservation - unless she accepted a repricing of the rental at some insane oneway walkup airport rate.]
Can I now join the Emerald program and quote my number upon pickup to receive membership benefits? Or do I have to re-do the reservation after I join?
TNX
[I am asking this because I was recently shocked to see that Hertz refused to extend membership benefits to my friend who had joined before picking up the vehicle, but after making the reservation - unless she accepted a repricing of the rental at some insane oneway walkup airport rate.]
Aug 3, 2017, 2:50 pm
#998
Join Date: Aug 2016
Location: LAX/IAD
Programs: UA Gold
Posts: 162
Trying to book a car but I'm a little confused. If I book "mid-size" I know i can choose from the Emerald Aisle. What if I book the more expensive "standard" car? Will I be stuck with whatever they choose to give me, or would i have access to that aisle/more cars as well? This will be at BOS airport.
Aug 3, 2017, 3:03 pm
#999
Company Representative - AutoSlash and HotelSlash
Join Date: Jun 2006
Location: autoslash.com | hotelslash.com
Posts: 5,666
Trying to book a car but I'm a little confused. If I book "mid-size" I know i can choose from the Emerald Aisle. What if I book the more expensive "standard" car? Will I be stuck with whatever they choose to give me, or would i have access to that aisle/more cars as well? This will be at BOS airport.
Aug 3, 2017, 11:13 pm
#1000
Join Date: Nov 2014
Location: SEA
Programs: AS
Posts: 19
Aug 5, 2017, 9:28 am
#1001
Join Date: Feb 2012
Posts: 96
If you are exec, you should have exec area access using midsize booking.
So, make a midsize booking and a premium booking (like an hour later), if you do not see anything in exec area that you like, you can cancel that and go with premium lot.
Aug 5, 2017, 9:38 am
#1002
Join Date: Jan 2016
Posts: 880
Maybe the same premium res is cheaper? I've seen that sometimes because the full size rate is cheaper. I've had no issues with using the aisle on a premium reservation but YMMV.
Aug 5, 2017, 3:15 pm
#1003
Join Date: Nov 2014
Location: SEA
Programs: AS
Posts: 19
They're basically the same price, so I'd rather avoid the hassle of a last minute cancellation (with a spouse and two kids in tow) if I can just book the higher class without a downside.
Aug 7, 2017, 10:48 pm
#1004
Join Date: Jul 2015
Location: Florida
Programs: Delta SkyMiles; Hilton HHonors; NEXUS; National Emerald Club Executive
Posts: 366
You called it. Showed up, went to the counter. They confirmed my ECE status and told me to take whatever I wanted, wouldn't even have had to go to the counter. Got a Dodge Durango 7-seater that allowed me to ferry some friends around as well. ^
Aug 11, 2017, 6:15 pm
#1005
Join Date: Apr 2005
Location: SoCal
Posts: 622
One way rentals and EA/ES
I have an upcoming one way rental from ATL to CVG.
I am Executive level, and am also using a corporate code (my employer).
Looking at my reservation again today, I see a notice that I need to go to the counter. Does this mean that I might be assigned a mid-size or full-size call for sure, or will I still be able to choose a car from the EA?
I am Executive level, and am also using a corporate code (my employer).
Looking at my reservation again today, I see a notice that I need to go to the counter. Does this mean that I might be assigned a mid-size or full-size call for sure, or will I still be able to choose a car from the EA?