AA Miles for $0.00072 per mile (AA Shopping) - NOT HONORED
Oct 9, 2011, 1:28 am
#3977
Join Date: May 1999
Posts: 1,627
Cartera apparently is not short on cash or they would not have chosen to hire one of the best GLOBAL law firms to represent them. In this case, the lead attorney is a very experienced gentleman out of Washington DC
http://www.lw.com/Attorneys.aspx?pag...io&attno=00736
This tells me two things:
Either way this looks really really bad for Cartera. Even if they beat every single one of us in court, they will lose in the court of public opinion.
Cartera can't win this at all. And the worst part this is, this was a manageable situation, but now it is beyond repair for them.
http://www.lw.com/Attorneys.aspx?pag...io&attno=00736
This tells me two things:
- Cartera knows how badly they screwed up and they will attempt to bully anybody into accepting the 2500 mile offer
- Cartera cares nothing about the consumer and would rather spend $250000 in legal fees than in miles to make it right.
Either way this looks really really bad for Cartera. Even if they beat every single one of us in court, they will lose in the court of public opinion.
Cartera can't win this at all. And the worst part this is, this was a manageable situation, but now it is beyond repair for them.
I don't see how this looks bad for Cartera at all, and I don't see what you think they'll lose in the court of public opinion. My strong belief is that the only people who are upset to any degree by this issue are those who are still fighting for their 83K miles (a very small population) - the vast majority of people just don't care.
If you're taking them to court, I would note the following in your favor:
1. Based on their recent fiascos - Verizon offer, current Mileage Plus Shopping Mall mess, etc., Cartera is clearly somewhat incompetent at defining and executing a business process.
2. Based on their recent mess with changes to the Mileage Plus Shopping Mall, Cartera are clearly rather incompetent at hiring and managing a capable software development team.
3. Given these failures, I see no indication that Cartera would be competent at hiring decent legal representation.
Oct 9, 2011, 2:17 am
#3978
FlyerTalk Evangelist
Join Date: Nov 2002
Location: BOS, MHT
Programs: AA ltg, B6, DL, UA, AS, SPG/Marriott Plt, HH, Hyatt
Posts: 10,052
I think its far easier for a company like cartera to screw up and make these AA delta united mall mistakes and try to push people away than many think. It's also very easy for anyone with money to just go out and hire the best lawyer. It comes down to how they-- and sadly, many companies (especially airlines, mind you)-- think:
Let's not fix the problem, let's just sweep it under the rug. If it costs us money we will just charge more later.
Cartera knows more about making and running a mileage mall and building multi corporate big retailer name commission based sales than we do... But they don't know best to solve problems. They should have approached us differently when this all happened and not just fed mishandled and poorly communicated information to us or this forum. To further compound it with their pure failure in the united promo proves my point.
They think they can just pull out and then get a lawyer to clean up the mess but I can tell you for one I'm not going away quietly. I plan to have those lawyers work for their fee.
Mm
Let's not fix the problem, let's just sweep it under the rug. If it costs us money we will just charge more later.
Cartera knows more about making and running a mileage mall and building multi corporate big retailer name commission based sales than we do... But they don't know best to solve problems. They should have approached us differently when this all happened and not just fed mishandled and poorly communicated information to us or this forum. To further compound it with their pure failure in the united promo proves my point.
They think they can just pull out and then get a lawyer to clean up the mess but I can tell you for one I'm not going away quietly. I plan to have those lawyers work for their fee.
Mm
Oct 9, 2011, 8:16 am
#3979
Join Date: Nov 2008
Location: Home Airports: CAE/CLT
Programs: Hyatt Globalist, National Executive
Posts: 5,452
Oct 10, 2011, 6:41 am
#3983
FlyerTalk Evangelist
Join Date: May 2001
Location: MSY; 2-time FT Fantasy Football Champ, now in recovery.
Programs: AA lifetime GLD; UA Silver; Marriott LTTE; IHG Plat,
Posts: 14,520
My 2nd 2500 are also now showing as pending.
I waited until the first 2500 were in my AA account so I didn't make my additional purchase ($4 ream of paper @ walmart) until 9/28. I had to contact them for the first 2500, but did not need to contact them again after making the 2nd qualifying purchase.
I waited until the first 2500 were in my AA account so I didn't make my additional purchase ($4 ream of paper @ walmart) until 9/28. I had to contact them for the first 2500, but did not need to contact them again after making the 2nd qualifying purchase.
Oct 10, 2011, 7:59 am
#3984
Join Date: Jun 2011
Location: PHL
Posts: 656
They did. Like swag (above), I had to chase down the first 2500 and waited until they cleared to make the purchase (a couple of weeks ago). Partner's second 2500 hasn't shown up yet, but we made that purchase a few days later.
Oct 10, 2011, 10:42 am
#3985
Join Date: Aug 2004
Location: SAT
Programs: AA EXP BA Gold, TK Gold, Hyatt Globalist, Hilton Diamond, AS 100K, QR PLT, SAS Gold, IHG Spire, AMR
Posts: 5,899
What's the link between this law firm / lawyer and Cartera? Were you trying to say that a class action suit has been filed against Cartera over the Verizon offer and that this law firm / lawyer is representing them in the suit?
I don't see how this looks bad for Cartera at all, and I don't see what you think they'll lose in the court of public opinion. My strong belief is that the only people who are upset to any degree by this issue are those who are still fighting for their 83K miles (a very small population) - the vast majority of people just don't care.
If you're taking them to court, I would note the following in your favor:
1. Based on their recent fiascos - Verizon offer, current Mileage Plus Shopping Mall mess, etc., Cartera is clearly somewhat incompetent at defining and executing a business process.
2. Based on their recent mess with changes to the Mileage Plus Shopping Mall, Cartera are clearly rather incompetent at hiring and managing a capable software development team.
3. Given these failures, I see no indication that Cartera would be competent at hiring decent legal representation.
I don't see how this looks bad for Cartera at all, and I don't see what you think they'll lose in the court of public opinion. My strong belief is that the only people who are upset to any degree by this issue are those who are still fighting for their 83K miles (a very small population) - the vast majority of people just don't care.
If you're taking them to court, I would note the following in your favor:
1. Based on their recent fiascos - Verizon offer, current Mileage Plus Shopping Mall mess, etc., Cartera is clearly somewhat incompetent at defining and executing a business process.
2. Based on their recent mess with changes to the Mileage Plus Shopping Mall, Cartera are clearly rather incompetent at hiring and managing a capable software development team.
3. Given these failures, I see no indication that Cartera would be competent at hiring decent legal representation.
I don't think a class action lawsuit has been filed yet, but Cartera has retained this law firm to represent them in discussions with customers. So Cartera prefers to spend money on lawyers rather than on their customers.
Oct 10, 2011, 10:45 am
#3986
Join Date: Aug 2004
Location: SAT
Programs: AA EXP BA Gold, TK Gold, Hyatt Globalist, Hilton Diamond, AS 100K, QR PLT, SAS Gold, IHG Spire, AMR
Posts: 5,899
You think it would only be $250,000 in miles to pay everyone off? You are probably at least an order of magnitude off. I do not think that it was ever manageable for Cartera. Many people are insisting on the full mile value and anything less would have still caused an uproar. They were in a no win situation and I tend to believe that if anyone actually does take them to court, Cartera will win.
Oct 10, 2011, 2:54 pm
#3987
Join Date: Sep 2009
Posts: 1,758
Cartera apparently is not short on cash or they would not have chosen to hire one of the best GLOBAL law firms to represent them. In this case, the lead attorney is a very experienced gentleman out of Washington DC
http://www.lw.com/Attorneys.aspx?pag...io&attno=00736
This tells me two things:
http://www.lw.com/Attorneys.aspx?pag...io&attno=00736
This tells me two things:
- Cartera knows how badly they screwed up and they will attempt to bully anybody into accepting the 2500 mile offer
- Cartera cares nothing about the consumer and would rather spend $250000 in legal fees than in miles to make it right.
Oct 10, 2011, 3:16 pm
#3988
Join Date: Dec 2010
Posts: 1,310
Cartera/Verizon pay roughly 1 cent per mile. So if Cartera deals with 298 consumers and give them the full value (83700 miles), then it cost them $250,000. I think that would have been a better approach, but Cartera has a unique approach to marketing and PR, so why wouldn't they apply that same approach to financial decisions?
What about the people that bought 1000 glitter cases and expect, no deserve, 83,700,000 miles?
Is it really fair for those to receive the same amount of miles that those who only purchased one glitter case? I think not.
Oct 10, 2011, 3:18 pm
#3989
Join Date: Dec 2010
Posts: 1,310
You think Cartera cares about a bunch of free loading and litigious customers?
Oct 10, 2011, 3:27 pm
#3990
Join Date: Nov 2010
Posts: 441