AA Miles for $0.00072 per mile (AA Shopping) - NOT HONORED
Jul 8, 12, 4:42 am
#4156
Join Date: Jan 2008
Location: JFK, DCA, BUR, YVR
Programs: AC, AS, BA, DL, HH (D), MR (T/LTP), UA (*S), UScAAre (EXP/1,83MM), WN
Posts: 5,110
I would contact this person and request to return the items for a refund:
Moe Blaustein
Director, Member Services
Cartera Commerce, Inc.
[email protected]
p 781.541.6851
f 781.541.6801
One Cranberry Hill | Lexington, MA 02421
www.cartera.com
Moe Blaustein
Director, Member Services
Cartera Commerce, Inc.
[email protected]
p 781.541.6851
f 781.541.6801
One Cranberry Hill | Lexington, MA 02421
www.cartera.com
Jul 8, 12, 6:15 am
#4157
FlyerTalk Evangelist
Join Date: Nov 2002
Location: BOS, MHT
Programs: AA ltg, B6, DL, UA, AS, SPG/Marriott Plt, HH, Hyatt
Posts: 10,046
I would just suggest, as I have on the MOM thread, that everyone missing any miles from Cartera just write a note online to the MA AGs office and log it. Tell them you just want to add to the pile and if action is taken to let you know./
http://www.mass.gov/ago/
Jul 8, 12, 8:59 am
#4158
Join Date: Jan 2008
Location: JFK, DCA, BUR, YVR
Programs: AC, AS, BA, DL, HH (D), MR (T/LTP), UA (*S), UScAAre (EXP/1,83MM), WN
Posts: 5,110
no need to sue.
I would just suggest, as I have on the MOM thread, that everyone missing any miles from Cartera just write a note online to the MA AGs office and log it. Tell them you just want to add to the pile and if action is taken to let you know./
http://www.mass.gov/ago/
I would just suggest, as I have on the MOM thread, that everyone missing any miles from Cartera just write a note online to the MA AGs office and log it. Tell them you just want to add to the pile and if action is taken to let you know./
http://www.mass.gov/ago/
Jul 8, 12, 9:21 am
#4159
FlyerTalk Evangelist
Join Date: Nov 2002
Location: BOS, MHT
Programs: AA ltg, B6, DL, UA, AS, SPG/Marriott Plt, HH, Hyatt
Posts: 10,046
I do not know actually but you could call them Mon and find out. Besides, the fact is that it can never ever hurt to file a complaint EVEN IF nothing comes of it other than the fact it was logged with them. Like I have been telling people:
Whether you are missing 1 mile or one million, and whether it is with AA or UA or whatever... if Cartera has not paid you out, file. If you file it may eventually make something happen in time so this stuff gets fixed and action is taken. If we do not file then we have only ourselves to blame.
We can share our research and info as I have done, but we all have to file on our own. Maybe do so in both your state and in MA. But I would start with and focuz on MA, as that is where the HQ is. Besides, I think it has to be owned by one AG office, so start with MA. Call em and learn more. They are receptive.
Whether you are missing 1 mile or one million, and whether it is with AA or UA or whatever... if Cartera has not paid you out, file. If you file it may eventually make something happen in time so this stuff gets fixed and action is taken. If we do not file then we have only ourselves to blame.
We can share our research and info as I have done, but we all have to file on our own. Maybe do so in both your state and in MA. But I would start with and focuz on MA, as that is where the HQ is. Besides, I think it has to be owned by one AG office, so start with MA. Call em and learn more. They are receptive.
Jul 10, 12, 6:28 am
#4160
Join Date: Jan 2008
Location: JFK, DCA, BUR, YVR
Programs: AC, AS, BA, DL, HH (D), MR (T/LTP), UA (*S), UScAAre (EXP/1,83MM), WN
Posts: 5,110
I do not know actually but you could call them Mon and find out. Besides, the fact is that it can never ever hurt to file a complaint EVEN IF nothing comes of it other than the fact it was logged with them. Like I have been telling people:
Whether you are missing 1 mile or one million, and whether it is with AA or UA or whatever... if Cartera has not paid you out, file. If you file it may eventually make something happen in time so this stuff gets fixed and action is taken. If we do not file then we have only ourselves to blame.
We can share our research and info as I have done, but we all have to file on our own. Maybe do so in both your state and in MA. But I would start with and focuz on MA, as that is where the HQ is. Besides, I think it has to be owned by one AG office, so start with MA. Call em and learn more. They are receptive.
Whether you are missing 1 mile or one million, and whether it is with AA or UA or whatever... if Cartera has not paid you out, file. If you file it may eventually make something happen in time so this stuff gets fixed and action is taken. If we do not file then we have only ourselves to blame.
We can share our research and info as I have done, but we all have to file on our own. Maybe do so in both your state and in MA. But I would start with and focuz on MA, as that is where the HQ is. Besides, I think it has to be owned by one AG office, so start with MA. Call em and learn more. They are receptive.
Aug 14, 12, 2:53 am
#4161
Join Date: Jan 2008
Location: JFK, DCA, BUR, YVR
Programs: AC, AS, BA, DL, HH (D), MR (T/LTP), UA (*S), UScAAre (EXP/1,83MM), WN
Posts: 5,110
I would contact this person and request to return the items for a refund:
Moe Blaustein
Director, Member Services
Cartera Commerce, Inc.
[email protected]
p 781.541.6851
f 781.541.6801
One Cranberry Hill | Lexington, MA 02421
www.cartera.com
Moe Blaustein
Director, Member Services
Cartera Commerce, Inc.
[email protected]
p 781.541.6851
f 781.541.6801
One Cranberry Hill | Lexington, MA 02421
www.cartera.com
Dear uxb,
We are very sorry for the delay in crediting your famous footwear purchase with miles and any inconvenience this may have caused.
As a courtesy to you, we are sending this order to be credited. Please allow approximately 2 weeks for this to post to your account.
We hope this outcome is satisfactory and thank you for your continued patronage.
Sincerely,
[redacted]
We are very sorry for the delay in crediting your famous footwear purchase with miles and any inconvenience this may have caused.
As a courtesy to you, we are sending this order to be credited. Please allow approximately 2 weeks for this to post to your account.
We hope this outcome is satisfactory and thank you for your continued patronage.
Sincerely,
[redacted]
On a side note, I wonder if they will use the actual transaction date, since it is pre-new-MM. Hmm.
UPDATE: I got MM miles.
Last edited by uxb; Aug 21, 12 at 1:27 am Reason: Added an update to my situation.
Mar 18, 13, 12:37 pm
#4162
Join Date: Sep 2005
Location: CVG
Programs: AAdvantage, Delta Skymiles, CapOne Venture, Citi ThankYou
Posts: 486
FWIW, I'm busy like everyone else and didn't get around to returning my headphones till last fall. I attempted return to Verizon who rejected the return due to the lapse in time. I had an email from Cartera to return to them for a refund with no timeframe. I mailed the package by trackable means last fall and promptly forgot all about it. Cartera of course did nothing.
I emailed them the order and tracking details a week or so ago. I included their original case specifying they would accept the return. I received a begrudging letter from their general counsel saying they were cutting me a check.
In case there are any other procrastinators out there.
I emailed them the order and tracking details a week or so ago. I included their original case specifying they would accept the return. I received a begrudging letter from their general counsel saying they were cutting me a check.
In case there are any other procrastinators out there.
Mar 18, 13, 2:12 pm
#4163
Join Date: May 2007
Location: San Francisco Area
Programs: Hyatt Diamond, SPG Platinum, Fairmont Platinum, ICG Platinum Royal Ambassador, Avis President's Club
Posts: 317
Thanks CVG_Kid,
I did the same. Followed up as you did but have had no response. Do you have an email for the general counsel or other senior manager? Thanks
I did the same. Followed up as you did but have had no response. Do you have an email for the general counsel or other senior manager? Thanks
Mar 18, 13, 5:28 pm
#4164
Join Date: Sep 2005
Location: CVG
Programs: AAdvantage, Delta Skymiles, CapOne Venture, Citi ThankYou
Posts: 486
All I did was fill in the Contact Us link on the AAdvantage Shopping web site. I had previously contacted them and referenced that case, the Verizon order and the USPS tracking number. They received and signed for it last fall.
About a week later I got a response from Cartera customer service and attached was a letter from their general counsel.
Glad to have it off my to do list.
