patvd

EU law is quite clear unfortunately: the seller can cancel any internet sale if the price was erroneous, money back, no compensation.
The “I bought 1k tickets before” and “if I make a mistake, it’s final” brigades will jumps in, but the law is the law and as, at the time of booking, business optima (restricted) was 4k, business comfort was 3.5k and business flexible 1k. No judge will believe you when you claim there was no way you could have noticed the obvious error, specially as the three fares were displayed next to each other with their respective perks and restrictions.

bimbonello

My friend got the dreaded call from IB earlier today too. Pretty much the same story as above. Her flights are in February.

ComandantePuchinetta

That is not accurate, plenty of previous cases where the judges ruled on the consumer side. A very big case last year: https://www.lavanguardia.com/vida/20...s-baratos.html

pmarrsouth

Large 29 page document filed by LATAM lawyer in response to this case for a lot of the RPs filed, at least in court Talca

Seems to be a lot of “mistakes” in their filing, they state:

1) that Iberia never sold this same fare on their own website and instead blaming the travel agencies - which is false, Iberia absolutely did sell this €304 fare on their website
2) LATAM keep on stating that our tickets were on codeshares - also not true
3) States that the court was not informed by Klaus et al that the tickets were in business class - they absolutely were informed, numerous times

Lots of other things or selective “proof” from the latam lawyer

ChocolateFactory

There is no such thing as “EU law”. You’re just making stuff up.

patvd

Seriously?
Have a look here:
https://eur-lex.europa.eu/homepage.html
EU law even has primacy over the national law of the EU countries.
What about an apology for your rude comment?

ChocolateFactory

Only EU directives are effective as laws. Everything else has to be translated into national laws. So you would still be dealing with Spanish law.

patvd

And this is what the EU directive, aka EU primary law, on consumer rights says:

danger

Is LATAM's filing publicly available?

sfosuw

Just arrived in LIM on Iberia A350 in J class. Which was full in the back but only about 70% full in J. I’m on the reinstated J class ticket from the Recurso filed last month.

I called LATAM 21 times since the ticket was reinstated as they never called me to collect the fare for the new ticket. I was told by every single agent on the phone that “somebody” will be contacting me in “couple of hours”. Evidently that never happened and I have to keep calling back everyday and explain to them my situation. IB Website shows the flights intact and allowed me to check in and download the boarding passes. No abnormality during check in at MAD. Latam website however returns an error message when trying to retrieve the booking the night before the flight which made me a little anxious. Just checked in with the LATAM agent here at LIM for the flight to SCL and got the boarding pass with no issue. “F” for LATAM for their inefficiency and incompetence even when I proactively try to hand them my money. “B+” for Iberia for their superb in flight service, purser recognized my OWE status, addressed me by my surname and prioritized my meal order. Points taken off for IFE needed restart twice inflight.

pmarrsouth

Yes, all are public

https://oficinajudicialvirtual.pjud.cl
click on "Countulta causas"
click by name: LATAM

Corte Apelaciones
and 2022 for Ano
hit search. all those docs are there

For the 27-30 page lol responses by LATAM, you can check CA de Talca for the court

Amazing that they do not allow some to fly it (or get tickets reinstated) and for others they do not even want the $$$ for reinstated tickets!!! Free is great! Keep us updated on what happens over the next few weeks. Maybe can get another set of flights out of it?

LATAM are being insanely generous with some of these tickets, from what I have read. Allowing change dates by months, allowing departures from cities hundreds of miles away from the bought MAD start point, etc

danger

Thank you. Can you be a little more specific? I don't speak Spanish (or is Portuguese?)? After clicking on "Countulta causas", do I stay on the first tab, "Busqueda por RIT"? Where do I enter "LATAM"?

pmarrsouth

Búsqueda por Nombre >>> Persona Jurídica

google chrome has been free for a few years

danger

pmarrsouth

As per post 1376

All the documents are in spanish, as it’s a court in a spanish speaking country