[PREM FARE GONE] Mad-scl biz $280 return
Aug 11, 22, 9:54 pm
#1396
Join Date: Jun 2004
Location: Spain
Posts: 433
Just today got the email for one of the ~$1k USD Iberia direct tickets that it must be downgraded to Y plus 25% voucher, or fully refunded.
I understand the Chilean court case, etc and am just catching up... any recourse I have here or should I just cancel and try to get them to refund the rest of my stuff? (1 night hotel in Santiago that I booked a month after booking the flight, which seems reasonable?)
I understand the Chilean court case, etc and am just catching up... any recourse I have here or should I just cancel and try to get them to refund the rest of my stuff? (1 night hotel in Santiago that I booked a month after booking the flight, which seems reasonable?)
Aug 12, 22, 3:58 pm
#1398
Join Date: Jan 2018
Location: SFO, JFK/LGA, SEA
Programs: Alaska 75K, Hyatt Globalist, Marriott Titanium, *A Gold w/ Krisflyer Gold
Posts: 651
Ugh... eventually decided to cancel. Iberia refused to refund my positioning flights from Barcelona to Madrid and back, and I also have 2 nights hotel I may (or may not) be able to be refunded by Marriott...
Is there any way I can try to recoup these expenses from Iberia? Given that my ticket was cancelled 2 months after booking, I believe I have a reasonable claim that I expected to be able to travel, and I made my other bookings 1 month afterwards with my business class ticket still "live", so that story would check out
Is there any way I can try to recoup these expenses from Iberia? Given that my ticket was cancelled 2 months after booking, I believe I have a reasonable claim that I expected to be able to travel, and I made my other bookings 1 month afterwards with my business class ticket still "live", so that story would check out
Aug 12, 22, 4:53 pm
#1400
Join Date: Jan 2018
Location: SFO, JFK/LGA, SEA
Programs: Alaska 75K, Hyatt Globalist, Marriott Titanium, *A Gold w/ Krisflyer Gold
Posts: 651
Because they downgraded me from business class to Economy obviously... I would have never chosen to fly to Santiago and back over a single weekend in Economy, including earning not enough miles as I'd planned to earn with the business class ticket for status requalification.
Aug 12, 22, 5:04 pm
#1401
Join Date: Feb 2014
Programs: Amex Plat, Hilton Diamond, SPG Gold, Carlson Gold, CM Presidential / *A Gold, Hertz 5*
Posts: 1,584
Because they downgraded me from business class to Economy obviously... I would have never chosen to fly to Santiago and back over a single weekend in Economy, including earning not enough miles as I'd planned to earn with the business class ticket for status requalification.
Aug 13, 22, 3:10 am
#1403
Join Date: Nov 2004
Location: Denmark
Programs: TK Elite
Posts: 9,999
Ugh... eventually decided to cancel. Iberia refused to refund my positioning flights from Barcelona to Madrid and back, and I also have 2 nights hotel I may (or may not) be able to be refunded by Marriott...
Is there any way I can try to recoup these expenses from Iberia? Given that my ticket was cancelled 2 months after booking, I believe I have a reasonable claim that I expected to be able to travel, and I made my other bookings 1 month afterwards with my business class ticket still "live", so that story would check out
Is there any way I can try to recoup these expenses from Iberia? Given that my ticket was cancelled 2 months after booking, I believe I have a reasonable claim that I expected to be able to travel, and I made my other bookings 1 month afterwards with my business class ticket still "live", so that story would check out
Aug 16, 22, 10:31 am
#1404
Join Date: Dec 2010
Location: LHR
Programs: Accor PLT,Thai Silver, HH Dia, SPG Titanium (LT Gold), Aegean Gold, BA Silver
Posts: 5,015
I, on the off chance, filed a claim via AESA in Spain and have just received a response and request for additional information. Currently not sure whether to pursue further and just move on but may be an avenue for some to also explore.
Aug 17, 22, 1:21 am
#1405
Join Date: Aug 2017
Programs: OW
Posts: 220
It's not random:
"Please bear in that mind check-in for flights to/from Cuba, El Salvador, United States, United Kingdom, Guatemala, Mexico, Puerto Rico and China only opens 24 hours before the departure of your flight."
https://www.iberia.com/us/checkin-information/
So it probably means that IB is blocking the possibility of online check-in for these tickets.
"Please bear in that mind check-in for flights to/from Cuba, El Salvador, United States, United Kingdom, Guatemala, Mexico, Puerto Rico and China only opens 24 hours before the departure of your flight."
https://www.iberia.com/us/checkin-information/
So it probably means that IB is blocking the possibility of online check-in for these tickets.
Last edited by Pat89339; Aug 29, 22 at 11:07 am Reason: Consecutive posts
Aug 22, 22, 9:37 am
#1406
Join Date: Jul 2018
Location: CMN,DXB,CDG
Programs: Flying Blue Platinum
Posts: 720
Got a call from a (very nice) IB staff about my flight, with the choice between a downgrade + discount or a refund + discount.
For reference:
[OT]Now I do hope some do fly it, but overall disappointed by the "spirit" of this specific thread. You win some, you lose some, that's how it used to be
(clearly IB used to have a solid track record of letting those 1k fares fly, hence the (slight) rant ^^ [/OT]
For reference:
- 1k fare in J (2 PAX)
- Flight scheduled in March 23
- Purchased directly on IB ES
- The call came from the Spanish call centre, staff was Spanish but had a solid French speaking level (I'm French)
[OT]Now I do hope some do fly it, but overall disappointed by the "spirit" of this specific thread. You win some, you lose some, that's how it used to be
(clearly IB used to have a solid track record of letting those 1k fares fly, hence the (slight) rant ^^ [/OT]
Aug 22, 22, 10:35 am
#1407
Join Date: May 2013
Posts: 27
Just another data point. 1K tickets for December, 3 pax, purchased directly from Iberia. I had a missed call from a Spanish number, presumably Iberia's customer service and later that day received an email that they wanted to offer me a choice of full refund or downgrade to Economy and since I did not responded they downgraded it. Just called them to ask for refund.
Out of curiosity - had we accepted downgrade for Economy, isn't it a case for 75% refund due to involuntary downgrade? Or am I missing something here?
Cheers
Out of curiosity - had we accepted downgrade for Economy, isn't it a case for 75% refund due to involuntary downgrade? Or am I missing something here?
Cheers
Aug 22, 22, 12:31 pm
#1408
Join Date: Jun 2022
Posts: 22
Just another data point. 1K tickets for December, 3 pax, purchased directly from Iberia. I had a missed call from a Spanish number, presumably Iberia's customer service and later that day received an email that they wanted to offer me a choice of full refund or downgrade to Economy and since I did not responded they downgraded it. Just called them to ask for refund.
Out of curiosity - had we accepted downgrade for Economy, isn't it a case for 75% refund due to involuntary downgrade? Or am I missing something here?
Cheers
Out of curiosity - had we accepted downgrade for Economy, isn't it a case for 75% refund due to involuntary downgrade? Or am I missing something here?
Cheers
Also, if I try to select a seat, the business cabin appears available for selection but with a cost of $50 dollars for each seat selected (it shouldn't be like this as the fare is flexible business). What do you think?
Aug 22, 22, 12:45 pm
#1409
Join Date: Aug 2019
Location: BER
Programs: OW Sapphire, *A Gold
Posts: 735
I just called customer service because they also sent me an email saying that they applied the second option to me since I couldn't take their phone calls. And the person who has attended me has offered to restore my business tickets, so now I have a new email with the new E-ticket numbers (class J) but not a pdf with the new E-tickets, just the ticket number and the confirmation mail .
Also, if I try to select a seat, the business cabin appears available for selection but with a cost of $50 dollars for each seat selected (it shouldn't be like this as the fare is flexible business). What do you think?
Also, if I try to select a seat, the business cabin appears available for selection but with a cost of $50 dollars for each seat selected (it shouldn't be like this as the fare is flexible business). What do you think?
Aug 22, 22, 5:34 pm
#1410
Join Date: Mar 2006
Location: Malta
Programs: Skywards Silver
Posts: 550
I just called customer service because they also sent me an email saying that they applied the second option to me since I couldn't take their phone calls. And the person who has attended me has offered to restore my business tickets, so now I have a new email with the new E-ticket numbers (class J) but not a pdf with the new E-tickets, just the ticket number and the confirmation mail .
Also, if I try to select a seat, the business cabin appears available for selection but with a cost of $50 dollars for each seat selected (it shouldn't be like this as the fare is flexible business). What do you think?
Also, if I try to select a seat, the business cabin appears available for selection but with a cost of $50 dollars for each seat selected (it shouldn't be like this as the fare is flexible business). What do you think?
Congrats, how did you manage to convince them to put you back into business class?
