[PREM FARE GONE] Mad-scl biz $280 return
Jul 24, 22, 2:37 am
#1276
Join Date: Jul 2018
Location: CMN,DXB,CDG
Programs: Flying Blue Platinum
Posts: 692
Originally Posted by ChocolateFactory
It’s still a tinfoil hat theory to say that IB is canceling 1k tickets
Jul 24, 22, 2:44 am
#1277
Join Date: Aug 2015
Location: DXB
Programs: Marriott Titanium Elite, Hyatt Globalist, Hilton Diamond, BA Silver, A3 Gold, Sixt Diamond
Posts: 2,655
Sure, but you could book the 1K fares on LATAM metal, right? So it’s also very possible that the price wasn’t working out for LATAM. In any case, there were so many bookings in this case, I really don’t think it made a difference for anyone else if someone contacted a lawyer or not.
Jul 24, 22, 10:43 am
#1278
Join Date: Jul 2009
Programs: M&M
Posts: 930
Originally Posted by ChocolateFactory
It’s still a tinfoil hat theory to say that IB is canceling 1k tickets because someone else is trying to fly 350€ tickets.
- The fare was filed by IB, LATAM never had anything comparable.
- It was a full J fare and as such had pretty liberal rules regarding, among others, ticketing carrier (ie can be plated by any airline).
Code:
15.SALES RESTRICTIONS TICKETS MAY NOT BE ISSUED BY PTA. TICKETS MUST BE ISSUED BY ELECTRONIC TICKETING. EXTENSION OF TICKET VALIDITY IS NOT PERMITTED. TICKETS MAY NOT BE SOLD IN VENEZUELA/NIGERIA/ANGOLA/ IRAN/LEBANON/ZIMBABWE/RUSSIA/E URAL RUSSIA. TICKETS MAY ONLY BE SOLD IN AREA 1/AREA 2/AREA 3.
- Seeing the volume of LA issued tickets IB went into full panic mode and asked LATAM to axe these tix since they were not going to take a ~2k€ hit per ticket issued by LATAM. LA complied, being the good friends to IB they are.
- IB apparently decided that taking a 1k€ hit on the tickets issued by them (with 700€ YQ added) would be acceptable. Maybe the loss per ticket and/or the number of such tickets sold wasn't high enough to trigger action.
- Now LA suddenly finds themselves in the middle of a shitstorm with zillions of recursos and lawsuits aimed at them for something they had nothing to do with.
- Since the fare was filed by IB they definitely had to get involved and if you read the email they sent their legal argument is there: an honest fatfinger mistake, one digit missing, happened to everyone, m'kay?
- Now the question suddenly becomes that if they think the base fare was low why didn't they cancel some tickets, since the base fares are equal.
- And finally you have IB cancelling all tickets using the same base fare.
Jul 24, 22, 11:03 am
#1280
Join Date: Oct 2008
Posts: 9,898
No notification, no cancellation, no refund. I’ve got two emails in my inbox, the purchase one from GotoGate and second dated 10 days ago from LATAM “Confirmaçăo de compra” for $0.
Maybe this was the cancellation notification and that’s when the clock started ticking for the small claims action?
Maybe this was the cancellation notification and that’s when the clock started ticking for the small claims action?
Jul 24, 22, 1:35 pm
#1281
Join Date: Feb 2014
Programs: Amex Plat, Hilton Diamond, SPG Gold, Carlson Gold, CM Presidential / *A Gold, Hertz 5*
Posts: 1,530
Someone posted in the WA group that their booking (com) received many notifications in the last few weeks about flight/time changes but never a cancellation. Then today they finally got a cancellation email. They called the OTA and the agent said that they could get a refund or rebooking. The person took the rebooking, in full J, now on direct flights (instead of the intra south america stop). Nice life, if it sticks, which it may well
Many. Some ITT and several in the WA group
Not a lawyer, unsure. But a lot of edges cases will be a mess
Originally Posted by Palty
has anyone actually flown this ticket?
Originally Posted by hugolover
Maybe this was the cancellation notification and that’s when the clock started ticking for the small claims action?
Jul 24, 22, 1:45 pm
#1283
FlyerTalk Evangelist
Join Date: May 2015
Location: BOS, YVR, ZRH
Programs: *G
Posts: 14,424
Originally Posted by ChocolateFactory
It’s still a tinfoil hat theory to say that IB is canceling 1k tickets because someone else is trying to fly 350€ tickets.
It’s not uncommon for such tickets to be canceled a couple weeks after booking. It’s not like they suddenly canceled them months later.
Sure, it’s possible that it has something to do with the LATAM tickets, but it’s also possible that the managers with a say in this were on vacation and their legal department figured it doesn’t matter if they cancel after a week or a month.
It’s not uncommon for such tickets to be canceled a couple weeks after booking. It’s not like they suddenly canceled them months later.
Sure, it’s possible that it has something to do with the LATAM tickets, but it’s also possible that the managers with a say in this were on vacation and their legal department figured it doesn’t matter if they cancel after a week or a month.
Jul 24, 22, 1:58 pm
#1284
Join Date: Aug 2015
Location: DXB
Programs: Marriott Titanium Elite, Hyatt Globalist, Hilton Diamond, BA Silver, A3 Gold, Sixt Diamond
Posts: 2,655
Originally Posted by FrankTalk
It is not tinfoil:
- The fare was filed by IB, LATAM never had anything comparable.
- The fare was filed by IB, LATAM never had anything comparable.
Originally Posted by FrankTalk
- LATAM issued tickets used the IB fare, meaning after travel completion LATAM would've forwarded IB the cost for the base fares and that's all (since they themselves don't collect YQ).
Originally Posted by FrankTalk
- Seeing the volume of LA issued tickets IB went into full panic mode and asked LATAM to axe these tix since they were not going to take a ~2k€ hit per ticket issued by LATAM. LA complied, being the good friends to IB they are.
Originally Posted by FrankTalk
- IB apparently decided that taking a 1k€ hit on the tickets issued by them (with 700€ YQ added) would be acceptable. Maybe the loss per ticket and/or the number of such tickets sold wasn't high enough to trigger action.
In any case the difference was 700€, not 1k€....? I'm not following here.
Originally Posted by FrankTalk
- Now LA suddenly finds themselves in the middle of a shitstorm with zillions of recursos and lawsuits aimed at them for something they had nothing to do with.
Originally Posted by FrankTalk
- Since the fare was filed by IB they definitely had to get involved and if you read the email they sent their legal argument is there: an honest fatfinger mistake, one digit missing, happened to everyone, m'kay?
- Now the question suddenly becomes that if they think the base fare was low why didn't they cancel some tickets, since the base fares are equal.
- And finally you have IB cancelling all tickets using the same base fare.
- Now the question suddenly becomes that if they think the base fare was low why didn't they cancel some tickets, since the base fares are equal.
- And finally you have IB cancelling all tickets using the same base fare.
Jul 24, 22, 2:02 pm
#1285
Join Date: Aug 2015
Location: LAX
Programs: AS MVPG 75K, AC SE
Posts: 270
Originally Posted by Smiley90
The one thing that's giving me pause about the IB ticket is that they're claiming they forgot a 0. So it should have been a 10'000 Euro ticket? Is anyone really taking that argument seriously? 1k would've been a perfectly reasonable price for the ticket on sale. 10k is much more unreasonable.
When I check historical fares: JDN0YNS0 on June 15 was EUR10716. JDN0YNS0 on June 16 was EUR278. After that JDN0YNS0 was pulled until June 21, but from then until today it has been EUR10994.
Does that mean a consumer should know that when they are booking the cheapest business shown? No.
It's a plausible excuse for why it happened, but that's IB's problem. It's not the passenger's responsibility to read the fare rules and realize that these rules are not rules that are offered as part of a typical Iberia business class sale... that's nonsense. This isn't like a bank error where an account holder can of course be expected to know that extra money that appears from nowhere is a mistake. It's the airline's responsibility to have the appropriate checks in place, automated or not, before they publicly publish a sale.
Jul 24, 22, 2:08 pm
#1286
Join Date: Aug 2015
Location: LAX
Programs: AS MVPG 75K, AC SE
Posts: 270
Originally Posted by Quail
Actually yes. For a fully refundable J fare, yes.
When I check historical fares: JDN0YNS0 on June 15 was EUR10716. JDN0YNS0 on June 16 was EUR278. After that JDN0YNS0 was pulled until June 21, but from then until today it has been EUR10994.
Does that mean a consumer should know that when they are booking the cheapest business shown? No.
It's a plausible excuse for why it happened, but that's IB's problem. It's not the passenger's responsibility to read the fare rules and realize that these rules are not rules that are offered as part of a typical Iberia business class sale... that's nonsense. This isn't like a bank error where an account holder can of course be expected to know that extra money that appears from nowhere is a mistake. It's the airline's responsibility to have the appropriate checks in place, automated or not, before they publicly publish a sale.
When I check historical fares: JDN0YNS0 on June 15 was EUR10716. JDN0YNS0 on June 16 was EUR278. After that JDN0YNS0 was pulled until June 21, but from then until today it has been EUR10994.
Does that mean a consumer should know that when they are booking the cheapest business shown? No.
It's a plausible excuse for why it happened, but that's IB's problem. It's not the passenger's responsibility to read the fare rules and realize that these rules are not rules that are offered as part of a typical Iberia business class sale... that's nonsense. This isn't like a bank error where an account holder can of course be expected to know that extra money that appears from nowhere is a mistake. It's the airline's responsibility to have the appropriate checks in place, automated or not, before they publicly publish a sale.
Jul 24, 22, 2:09 pm
#1287
Join Date: Apr 2008
Location: Gdynia, Poland
Posts: 599
Originally Posted by Smiley90
The one thing that's giving me pause about the IB ticket is that they're claiming they forgot a 0.
Jul 24, 22, 2:23 pm
#1288
Join Date: Aug 2015
Location: LAX
Programs: AS MVPG 75K, AC SE
Posts: 270
Originally Posted by Quail
When I check historical fares: JDN0YNS0 on June 15 was EUR10716. JDN0YNS0 on June 16 was EUR278. After that JDN0YNS0 was pulled until June 21, but from then until today it has been EUR10994.
Jul 24, 22, 3:48 pm
#1289
Join Date: Jan 2018
Posts: 61
Originally Posted by Quail
Actually yes. For a fully refundable J fare, yes.
When I check historical fares: JDN0YNS0 on June 15 was EUR10716. JDN0YNS0 on June 16 was EUR278. After that JDN0YNS0 was pulled until June 21, but from then until today it has been EUR10994.
Does that mean a consumer should know that when they are booking the cheapest business shown? No.
It's a plausible excuse for why it happened, but that's IB's problem. It's not the passenger's responsibility to read the fare rules and realize that these rules are not rules that are offered as part of a typical Iberia business class sale... that's nonsense. This isn't like a bank error where an account holder can of course be expected to know that extra money that appears from nowhere is a mistake. It's the airline's responsibility to have the appropriate checks in place, automated or not, before they publicly publish a sale.
When I check historical fares: JDN0YNS0 on June 15 was EUR10716. JDN0YNS0 on June 16 was EUR278. After that JDN0YNS0 was pulled until June 21, but from then until today it has been EUR10994.
Does that mean a consumer should know that when they are booking the cheapest business shown? No.
It's a plausible excuse for why it happened, but that's IB's problem. It's not the passenger's responsibility to read the fare rules and realize that these rules are not rules that are offered as part of a typical Iberia business class sale... that's nonsense. This isn't like a bank error where an account holder can of course be expected to know that extra money that appears from nowhere is a mistake. It's the airline's responsibility to have the appropriate checks in place, automated or not, before they publicly publish a sale.
Jul 24, 22, 4:55 pm
#1290
Join Date: Dec 2008
Location: London
Programs: Sixt Diamond, Hertz PC, Avis PC, IHG Diamond
Posts: 5,052
Had another change on the ticket and today (shockingly) autoproteccion worked (albeit only for that one segment)! Previously it would say to go back to OTA at the final step.
Ticket/Itinerary is still a mess, including a second segment now being before the first one - it'll be interesting to see if it updates to something that resembles the original one or not...
Ticket/Itinerary is still a mess, including a second segment now being before the first one - it'll be interesting to see if it updates to something that resembles the original one or not...
