[FARE GONE] Ek mle-nyc 101 ow / 141 rt
May 27, 2017, 11:14 am
#196
Join Date: Feb 2015
Posts: 47
After 3 hours 5 mins on the phone with Expedia and them calling Emirates back and forth several times I finally was reissued. It took a basic rep who said its not allowed to recycle the itinerary, escalation to his manager who said it is not allowed to recycle itinerary, escalated to his manager (Corporate) to finalize in 30 minutes. Basically, they just needed to call Emirates to receive a "Code" that authorized them to reissue at the existing fare. Emirates required them to use the same Confirmation number which Expedia kept stating it was "not allowed" until I reached corporate who was extremely helpful and took care of everything immediately while working with Emirates. She knew what to do and how to do it.
May 27, 2017, 11:34 am
#197
Join Date: Oct 2005
Location: Seattle
Posts: 339
After 3 hours 5 mins on the phone with Expedia and them calling Emirates back and forth several times I finally was reissued. It took a basic rep who said its not allowed to recycle the itinerary, escalation to his manager who said it is not allowed to recycle itinerary, escalated to his manager (Corporate) to finalize in 30 minutes. Basically, they just needed to call Emirates to receive a "Code" that authorized them to reissue at the existing fare. Emirates required them to use the same Confirmation number which Expedia kept stating it was "not allowed" until I reached corporate who was extremely helpful and took care of everything immediately while working with Emirates. She knew what to do and how to do it.
May 27, 2017, 2:38 pm
#199
Join Date: Jul 2009
Posts: 71
Very good information. To reissue a canceled ticket, they indeed need a waiver code from the airline, which can be done by calling the agent support line. Did Expedia reissue the ticket, or did Emirates take ownership of the ticket and reissued it? Has they charged your credit card for the existing fare, as the original ticket had been refunded?
May 28, 2017, 1:26 pm
#200
Join Date: Feb 2015
Posts: 47
Expedia reissued the ticket (Emirates said the cannot take ownership of an OTA issued reservation). Expedia itinerary still shows canceled in my account, but the same confirmation and both old/new ticket numbers appear. I confirmed the new ticket with Emirates chat and also see my account recharged the "error" fare as it was refunded previously.
Did Expedia recharge you for the fare, or did the charge directly come from Emirates?
May 29, 2017, 7:19 am
#201
FlyerTalk Evangelist
Join Date: Dec 2007
Location: BOS/ORH
Programs: AS 75K
Posts: 18,323
The response was way too quick for it to have been a DOT intervention, My only thought is the honoring some of the non-refundable expenses made it cheaper to honor (TPG telling people to book Aeroflot maybe wasn't as dumb as it seemed). Maybe this is hopes enough people will probably never make it to MLE to hop on it and can offset by collecting cancellation fees for those that didn't book flex fares. Other possibility is DOT has orders to make operating in the US as painful as possible.
May 29, 2017, 9:12 am
#202
Join Date: Dec 2010
Location: Singapore
Programs: BA Gold, HH Gold, IHG Diamond Elite
Posts: 102
Booked tickets via Expedia US. After several phone calls with EK and Expedia even bringing it to the manager/supervisor level and corporate office but Expedia is still unable to reinstate ticket despite Emirates doing their part on their end and reinstating the booking (able to view reservation on EK web).
Reason was cancellation on my part within 24 hours after EK cancelled the reservation. Thus being refunded, in order to reinstate the ticket, Expedia needs to issue a new ticket hence warranting a new price.
Wonder how the other folks in my situation managed to get past this hurdle.
Reason was cancellation on my part within 24 hours after EK cancelled the reservation. Thus being refunded, in order to reinstate the ticket, Expedia needs to issue a new ticket hence warranting a new price.
Wonder how the other folks in my situation managed to get past this hurdle.
May 29, 2017, 10:25 pm
#205
FlyerTalk Evangelist
Join Date: Dec 2007
Location: BOS/ORH
Programs: AS 75K
Posts: 18,323
Case in point to why EK honored the fare. More money for them and no need to transport
May 30, 2017, 2:11 pm
#207
Join Date: Feb 2014
Programs: Hilton Gold, Marriott Gold, United Gold
Posts: 30
Emirates has reinstated my ticket after initially cancelling it. I requested a refund as soon as they canceled it and they and they got back to me yesterday and told me to do it through Expedia. Checked Expedia and the original itinerary from MLE-JFK appeared again under "upcoming trips." I called Emirates immediately thereafter and the representative confirmed my seats and said they are honoring these tickets now. I'll happily accept it =)
Jun 2, 2017, 4:10 pm
#209
Join Date: May 2013
Location: west coast best coast
Programs: TINDER GOLD, STARBUCKS GOLD, COSTCO EXECUTIVE!!
Posts: 3,989
The response was way too quick for it to have been a DOT intervention, My only thought is the honoring some of the non-refundable expenses made it cheaper to honor (TPG telling people to book Aeroflot maybe wasn't as dumb as it seemed). Maybe this is hopes enough people will probably never make it to MLE to hop on it and can offset by collecting cancellation fees for those that didn't book flex fares. Other possibility is DOT has orders to make operating in the US as painful as possible.
And whether it's a political move, that is a possibility as well.
Jun 2, 2017, 4:19 pm
#210
FlyerTalk Evangelist
Join Date: Dec 2007
Location: BOS/ORH
Programs: AS 75K
Posts: 18,323
It was definitely DOT intervention. The EK DOT complaint responses all said "based on your information it appears your complaint does fall under DOT jurisdiction" whereas the AZ DOT complaints all immediately rejected jurisdiction. They know.
And whether it's a political move, that is a possibility as well.
And whether it's a political move, that is a possibility as well.