[FARE GONE] Ek mle-nyc 101 ow / 141 rt
May 19, 2017, 1:58 pm
#121
Join Date: Oct 2014
Location: SEA
Posts: 2,021
Booked through emirates.com. Just received an email saying it has been canceled and full refund coming.
Dear single_flyer,
We are contacting you regarding your upcoming airline reservation, trip number XXXXXXXXXXX
We were notified recently by Emirates of a fare filing issue which resulted in invalid fares being ticketed for certain markets. Due to this airline fare filing issue, Emirates has cancelled your itinerary for travel on Emirates and invalidated your airline ticket(s).
Emirates is currently in the process of refunding all impacted tickets in full. The airline will refund the full purchase price to your original form of payment.
If you require additional assistance, please contact Emirates directly at 1-800-777-3999. Or you can contact us at 1-800-774-2354
We regret any inconvenience and appreciate your understanding regarding this airline fare filing issue.
Best Regards,
The Customer Care Team
We are contacting you regarding your upcoming airline reservation, trip number XXXXXXXXXXX
We were notified recently by Emirates of a fare filing issue which resulted in invalid fares being ticketed for certain markets. Due to this airline fare filing issue, Emirates has cancelled your itinerary for travel on Emirates and invalidated your airline ticket(s).
Emirates is currently in the process of refunding all impacted tickets in full. The airline will refund the full purchase price to your original form of payment.
If you require additional assistance, please contact Emirates directly at 1-800-777-3999. Or you can contact us at 1-800-774-2354
We regret any inconvenience and appreciate your understanding regarding this airline fare filing issue.
Best Regards,
The Customer Care Team
May 19, 2017, 3:18 pm
#123
Join Date: Oct 2010
Posts: 21
took 2.5 hours but expedia finally agreed to refund me for the Aeroflot outbound tickets I got. I see emirates stated to those that booked will get full refunds... but I wonder if they are taking note of those that did USA-MLE. because their notice of cancellations were way later than 24 hours.
May 19, 2017, 3:25 pm
#124
FlyerTalk Evangelist
Join Date: Dec 2007
Location: BOS/ORH
Programs: AS 75K
Posts: 18,323
took 2.5 hours but expedia finally agreed to refund me for the Aeroflot outbound tickets I got. I see emirates stated to those that booked will get full refunds... but I wonder if they are taking note of those that did USA-MLE. because their notice of cancellations were way later than 24 hours.
May 19, 2017, 4:16 pm
#125
Join Date: Oct 2010
Posts: 21
I agree. I am surprised more people didn't buy or aren't saying anything. the sooner they resolve their refund, the better.
May 19, 2017, 6:38 pm
#126
FlyerTalk Evangelist
Join Date: Jul 2008
Location: IAH
Programs: DL DM, Hyatt Ist-iest, Stariott Platinum, Hilton Diamond
Posts: 12,792
I got the same email, though I had already proactively called priceline and got the cancellation and refund confirmed within the 24 hr window.
May 20, 2017, 6:12 am
#127
Join Date: May 2017
Posts: 60
The other I booked via CheapOAir. They refunded me AND charged $75/person cancellation fee. Spent 2 hours on the phone/hold with them to resolve and they eventually hung up on me. Disputing w cc. I suggest no one book via them. ��
Last edited by FlyerJudd; May 21, 2017 at 10:36 am
May 20, 2017, 8:46 am
#128
Join Date: Oct 2014
Location: SEA
Posts: 2,021
With that said, considering it was the AIRLINE that canceled your ticket, Cheapoair 100% should refund you the ticket price and not even consider charging you a fee. Terrible.
May 20, 2017, 2:00 pm
#129
Join Date: Mar 2017
Posts: 2
NEVER book with Cheapoair. Terrible service and policy. You get 24 hours to cancel BUT you have to pay $75 to cancel. Expedia, Orbitz, Priceline all let you cancel within 24 hours for no fee. http://singleflyer.com/2017/04/06/ch...ncelation-fee/
With that said, considering it was the AIRLINE that canceled your ticket, Cheapoair 100% should refund you the ticket price and not even consider charging you a fee. Terrible.
With that said, considering it was the AIRLINE that canceled your ticket, Cheapoair 100% should refund you the ticket price and not even consider charging you a fee. Terrible.
May 21, 2017, 5:55 pm
#130
Join Date: May 2017
Posts: 60
NEVER book with Cheapoair. Terrible service and policy. You get 24 hours to cancel BUT you have to pay $75 to cancel. Expedia, Orbitz, Priceline all let you cancel within 24 hours for no fee. http://singleflyer.com/2017/04/06/ch...ncelation-fee/
With that said, considering it was the AIRLINE that canceled your ticket, Cheapoair 100% should refund you the ticket price and not even consider charging you a fee. Terrible.
With that said, considering it was the AIRLINE that canceled your ticket, Cheapoair 100% should refund you the ticket price and not even consider charging you a fee. Terrible.
Tried to manage my status on Emirates booking today - itinerary not found. I guess that ones dead too. Oh well, would have been a fun trip.
I thought all refunds would come through automatically? My txn posted. I guess I gotta call them tomkrrow
May 22, 2017, 9:43 am
#133
Join Date: Oct 2014
Posts: 110
Filed a complaint to USDOT and received the following response:
"This responds to your communication regarding Emirates Airlines. The U.S. Department of Transportation seeks to ensure that all airline passengers are treated fairly. Complaints from consumers are helpful to us in determining whether the airlines are in compliance with our rules and to track trends or spot areas of concern that warrant further action.
Based on the information you have provided, your complaint appears to fall under the Department's rules. We will forward your complaint to the airline and ask the company to respond directly to you with a copy to us. Airlines are required to acknowledge receipt of a consumer complaint within 30 days and provide a substantive response to the complainant within 60 days. We will review the airline's response. If you need to contact our analyst assigned to your case, you may leave a telephone message on our Aviation Consumer line, 202-366-2220, or send an email to [email protected]. Please include your name and case number (see above). We will make every effort to reply to your message within one business day."
"This responds to your communication regarding Emirates Airlines. The U.S. Department of Transportation seeks to ensure that all airline passengers are treated fairly. Complaints from consumers are helpful to us in determining whether the airlines are in compliance with our rules and to track trends or spot areas of concern that warrant further action.
Based on the information you have provided, your complaint appears to fall under the Department's rules. We will forward your complaint to the airline and ask the company to respond directly to you with a copy to us. Airlines are required to acknowledge receipt of a consumer complaint within 30 days and provide a substantive response to the complainant within 60 days. We will review the airline's response. If you need to contact our analyst assigned to your case, you may leave a telephone message on our Aviation Consumer line, 202-366-2220, or send an email to [email protected]. Please include your name and case number (see above). We will make every effort to reply to your message within one business day."
May 22, 2017, 10:50 am
#134
Join Date: May 2017
Programs: UA, Latam, Delta, AA
Posts: 106
Great idea. What was the main point of the letter? Get them to honor the fee or have you been having issues with the refund?
Filed a complaint to USDOT and received the following response:
"This responds to your communication regarding Emirates Airlines. The U.S. Department of Transportation seeks to ensure that all airline passengers are treated fairly. Complaints from consumers are helpful to us in determining whether the airlines are in compliance with our rules and to track trends or spot areas of concern that warrant further action.
Based on the information you have provided, your complaint appears to fall under the Department's rules. We will forward your complaint to the airline and ask the company to respond directly to you with a copy to us. Airlines are required to acknowledge receipt of a consumer complaint within 30 days and provide a substantive response to the complainant within 60 days. We will review the airline's response. If you need to contact our analyst assigned to your case, you may leave a telephone message on our Aviation Consumer line, 202-366-2220, or send an email to [email protected]. Please include your name and case number (see above). We will make every effort to reply to your message within one business day."
"This responds to your communication regarding Emirates Airlines. The U.S. Department of Transportation seeks to ensure that all airline passengers are treated fairly. Complaints from consumers are helpful to us in determining whether the airlines are in compliance with our rules and to track trends or spot areas of concern that warrant further action.
Based on the information you have provided, your complaint appears to fall under the Department's rules. We will forward your complaint to the airline and ask the company to respond directly to you with a copy to us. Airlines are required to acknowledge receipt of a consumer complaint within 30 days and provide a substantive response to the complainant within 60 days. We will review the airline's response. If you need to contact our analyst assigned to your case, you may leave a telephone message on our Aviation Consumer line, 202-366-2220, or send an email to [email protected]. Please include your name and case number (see above). We will make every effort to reply to your message within one business day."
May 22, 2017, 11:26 am
#135
Join Date: Oct 2014
Posts: 110
