SEA-Flyer

Anyone else still standing? On day 8 now, both 055 and non-055 for me are still looking good.

Estratos

I know, but I was surprised that even a Polish-language call centre is outsourced to Ukraine or Belarus (judging by the accent), as labour costs in Poland are not that high. And of course I realised the possible consequences of booking an EF, but what annoys me is the unprofessional behaviour of the airline. Expedia.nl employees were very nice though, despite not being helpful at all.

Anyhow, I will wait for a week, if no solution I will firmly demand reinstatement of the original booking. Got nothing to lose, except time, which I have plenty t my disposal.

AlicorporateUK

To be fair, they've never really had the best CS and this was actually the main reason why I stopped flying with them (or, better, not as much as I used to), but doubting safety or making remarks about X country because X airline did not honour X fare is moronic to say the least and not really in FT style, a community where people from all over the world contribute and share the very same passion.

G

AlicorporateUK

On that note, they (rather surprisingly) still have an office in Nowy Świat in Warsaw, God only knows at what purpose and given their reduced presence in terms of services in Poland (you will surely remember the 4 daily flights to WAW and the 2XD to KRK - the good-old-days!).

G

zebranz

#7 (last 055 ticket) dead. Assume the intern has finished with September.

only 1 non-055 booked and "maybe" still alive.

Estratos

Good to know, going to Warsaw tomorrow, maybe I should pay them a visit

a9504477

Well, to be frank AZ thoroughly deserves the bashing here following the way they are handling this (AZ as the airline and the higher ups who decided to screw this all up, not the CS employees etc.). As for OTAs, i would guess those currently working for expedia (and others) must be even more frustrated than us and i wonder how big a hole this leaves for a company like expedia who these few days must have spent a significant amount of resources on this without possibly seeing a dime.

a9504477

Any before Aug/Sep?

CDKing

Its been a fun read. I'm gad i didn't waste my time. I've dealt with an alleged mistake fare once that was ticketed by Alitalia. They will typically cancel a segment and the rest of the ticket falls apart a few days to weeks later. If you have remaining legs don't expect them to last or expect to board.

at all the newbie posts and not so newbies throwing temper tantrums saying bad things about an airline just because they didn't get their way.

P.S. if your flight touches the US and you get jerked around about the refund process, submit to DOT. They won't force to honor but can hold the airline accountable for taking too long to process refunds.

First AS RTW1 states, DOT put their regulation on hold so they don't care. Second like the currency one on UA (Danish?) where everyone was accused of "hacking" the website. It should have been a slam dunk win, instead DOT decided the fares weren't marketed to those living in the US so they disclaimed jurisdiction instead of actually looking into the issue. Same issue here. It's marketed to those in FLR or DUS, going from Europe to Europe.

KiteM

Are you really sure refund will take so long?

Months ago I had flight changes and asked Budgetair for a refund.
They sent me an email where they stated refund would take from 2 to 24 weeks.

3 days ago my CC was credited the amount.

I mean....Just wait until Monday before blaming the whole world :-D

goldconker

Two 055 tickets booked through ebookers:

FLR-CDG-SEZ (AF, Air Seychelles codeshared with AZ), KIX-HKG-LAX (CX), SFO-HEL-DUS (AY)
FLR-CDG-SFO (AF codeshared with AZ), SFO-HKG-PEK (CX), CTU-HKG-DUS (CX)

both had the first codeshared AZ segments removed, leaving me with:

KIX-HKG-LAX (CX), SFO-HEL-DUS (AY)
SFO-HKG-PEK (CX), CTU-HKG-DUS (CX)

Hopefully I get to keep those

DangerM55

Mine's just gone in the last hour or so - it was BRU>MIA>FCO>FLR in March on 055 stock.

I dont really mind the cancellation, it's one of those things and while I was crossing my fingers I knew it was unlikely to go through... What I do mind is the absolutely appalling lack of communication about what they're doing. They have all my contact details including email, phone and postal address yet haven't bothered to reach out and tell me about the changes which they should be doing as soon as they make them - I can't believe for a moment that the significant changes without communication is compatible with EU consumer protection regulations.

TerryK

I am surprised that AZ actually works over the weekend.

zebranz

The intern is on over time. The people who do refunds are off.

TerryK

That's not good. Not only is there no communication, you need to check multiple websites just to find out if your booking had been re-routed. If you just checked ebookers, which is the normal procedure, you would think that you are good to go.