Forrest Bump

How true.

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Note: please do not post if you still have an untouched itin in your hand. No matter if you do not write the exact routing. Just don't let AZ know whether they still exist at all, let alone the month. They are strictly monitoring this thread.

We all love to hear success stories in the aftermath, and laugh of this insane week.

igor82j

Yep. Mine got re-routed today.

oliver2002

Corriere della sera picked up a story on this error fare and rightly voices the frustration of AZ with the greed of 5000+ who booked this : http://www.corriere.it/cronache/16_d...d16731f0.shtml

chrisellen1

Maybe if they weren't such an incompetent airline in the first place they wouldn't have such a mess to deal with. An airline with such a poor way of dealing with people deserves no less.

seris7

Hope you are ironic, also because the article doesn't mention any frustration from AZbut only repeat the unofficial reply they gave to an Italian forum which has been already posted here. (I am Italian)
After 10 days we do not have any official statement from AZ, but only re-routing and cancellations. I cannot access my res in AZ website, I have contacted them to get an official reply and in case I won't get it I will send a claim to the Italian aviation authority (ENAC). Let's see if they can provide an official reply instead of playing hide and seek.
I don't pretend to fly this ticket but I pretend an official reply from their side.

alpenrock

only I can book Hotels and flight and Hotel for this credit of 200 canadian

TerryK

I suspect AZ decided that they cannot cancel these tickets for legal reasons and is using re-routing to force passengers to cancel.@:-)

PNR notes: Passenger called to cancel. Refund granted as a gesture of goodwill.

ranskis

If the ticket did not include a stopover, then they could indeed rebook you on the direct flight since they are supposed to bring you to your final destination through any agreed stops en-route (=stopover but not transit).

BlackBerryAddict

Actually when I checked my itinerary on Expedia, AZ had cancelled my first two flights (on AZ codes). Not rerouted FLR-FCO-DUS, but cancelled. It left the two segments on another airline intact, spoiling their inventory.

And the article linked to above looks like a load of bull. Possibly AZ called the newspaper and offered them "an incentive" to publish a favourable story.

remymartin

Data point:

OTA: expedia.com
route: FLR-AMS-CPT-LHR-DUS

14th Dec:
expedia sent an e-mail, that FLR-AMS-CPT had been cancelled, and replaced with FLR-FCO AZ Y

16th Dec:
expedia sent an e-mail, that FLR-FCO had been cancelled

The inbound flights remain intact... until I receive the third e-mail in a few days

SkyTeam777

So is ebookers not showing changes on the itinerary page? Mine is AF/KL only and is pulling up on AF site still. Boy did AZ screw up big time on this!

tangoll

I think you have hit on the key point why Alitalia is requiring the pax to contact Alitalia to request a refund. According to a document on Pax Rights issued by ENAC, the Italian Civil Aviation Authority (with courtesy translation into English): the document is 37 pages long, but at the beginning on Reservations:

"Upon making a reservation passengers have the right to access information concerning:
• the air carrier that will carry out the flight
• the flight schedule
• the type of aircraft
• the airfare and any restrictions that may apply to it
• the reservation code (PNR - Passenger Name Record)
• liability limits of air carriers in case of death or injury of passengers
• liability limits in case of damage, destruction or loss of baggage
Each air carrier generally informs its passengers on the procedures and the timetable concerning the
check-in process. The carriage contract becomes effective by purchasing the ticket."

The last sentence is the key point: The "carriage contract" becomes effective when the ticket is purchased (presumably when payment is accepted by Alitalia). Everyone of us has a Carriage Contract with Alitalia, and to void that contract, Alitalia requires our specific request for a refund, thereby voiding the carriage contract. There must be other laws governing the carriage contract.

This must be also why Alitalia will not accept a refund request from the OTA.

Any legal minds can comment on this?

Numb3rs

my LHR-FCO-FLR(3 night stay)-FCO-AUH-SYD(7 night stay)-AUH-DUS trip has been changed into

LHR-FCO-FLR(3 night stay)-FCO-DUS, so FCO-AUH-SYD is cancelled.

SYD-AUH-DUS still shows intact. Do I have any more rights since the trip starts in UK and is a more concrete example of a multi city booking?

onlysuites

Yep. Best one yet IMHO.

I know a few who still flew via DOH. Did they give that option to some?

tangoll

If you can, put in writing a demand to Allitalia to restore the itinerary that was in the carriage contract at the time the ticket was purchased? You might also check on the pax protection rights available under the UK's Civil Aviation Authority, which I think are similar to EC 261.