Originally Posted by
henkybaby
Even though I understand your frustration (and share some of it), I always find it a bit sad when we reach that point in the process where we start bashing the airline, the OTAs and their employees, national cultures and the likes.
Well, to be frank AZ thoroughly deserves the bashing here following the way they are handling this (AZ as the airline and the higher ups who decided to screw this all up, not the CS employees etc.). As for OTAs, i would guess those currently working for expedia (and others) must be even more frustrated than us and i wonder how big a hole this leaves for a company like expedia who these few days must have spent a significant amount of resources on this without possibly seeing a dime.