Aug 20, 2018, 5:10 pm
Last edit by: RogerD408
If you want to keep your SPG number, start here: https://www.marriott.com/loyalty/mer...mi?program=spg
If you want to keep your Rewards number, start here: https://www.marriott.com/loyalty/mer...ogram=marriott
New spg.com accepts a max password of 20 characters while legacy website accepted 24 characters.
If your legacy SPG password exceeds 20 characters, you will not be able to login as the 21st character and beyond is truncated. Reset password functionality may also fail. If you see following after attempting to reset password, call SPG to obtain your new SPG# and then return to spg.com to perform a password reset.
* Hot info /Jan. 03, 2019 *
Log into here with your logon credentials of your combined account to see from the top right corner slider if or if not your account already shows that you have been successfully grandfathered into LTPPE status!
Warning: It seems this only works for those that a able to make a choice, as it doesn't work for me.
If you want to keep your Rewards number, start here: https://www.marriott.com/loyalty/mer...ogram=marriott
New spg.com accepts a max password of 20 characters while legacy website accepted 24 characters.
If your legacy SPG password exceeds 20 characters, you will not be able to login as the 21st character and beyond is truncated. Reset password functionality may also fail. If you see following after attempting to reset password, call SPG to obtain your new SPG# and then return to spg.com to perform a password reset.
Please correct the following and try again.
The Account has been transfered to another Account
The Account has been transfered to another Account
Log into here with your logon credentials of your combined account to see from the top right corner slider if or if not your account already shows that you have been successfully grandfathered into LTPPE status!
Warning: It seems this only works for those that a able to make a choice, as it doesn't work for me.
Combine Accounts Update
Aug 22, 2018, 12:57 am
#256
Join Date: Mar 2010
Location: PHL
Posts: 15
Who didn't see this disaster coming? It's impossible to access my SPG account on my laptop and the iPhone app shows only partial listing of past stays and future reservations, and some of this information is just wrong. My account shows 384,000 points deducted for a 4 night stay at category 6 Sheraton that requires 50k points p/n. And gone from the account is a recent 10 night stay at a Design Hotel. I'm LPPP in both programs and the only customer experience I've had is aggravation.
Aug 22, 2018, 1:15 am
#257
Join Date: Apr 2015
Location: Sweden
Programs: Marriott Platinum - LT Gold
Posts: 688
Combined mine yesterday. Everything is working perfectly, all stats are 100% correct and I can see my future reservations. Some stays do not show in past activity but that's fine. That doesn't interfere with my total points and Life time nights.
I had two different passwords for my SPG/Marriott accounts so it was easy to combine using the same email but different password where I was asked to log in.
Good job Marriott. Sorry to hear others are experiencing issues.
Kept the Marriott number as my new SPG number was starting with 2. Thought that would diverse me from the core Marriott group.
Now, I think the SPG app with the SPG purple colour is a lot more sexier than Marriott's boring blue and font all over the place. So probably wanna go with the SPG app until next year when there's one app for everything. Marriott needs a 100% rethink, let go of the ugly vacuum cleaner company feeling, they need to rehire the markering staff behind SPG (if they haven'y yet) and become cool as SPG was.
More importantly, BRING BACK WILLIAM R SANDERS. I miss that guy.
I had two different passwords for my SPG/Marriott accounts so it was easy to combine using the same email but different password where I was asked to log in.
Good job Marriott. Sorry to hear others are experiencing issues.
Kept the Marriott number as my new SPG number was starting with 2. Thought that would diverse me from the core Marriott group.
Now, I think the SPG app with the SPG purple colour is a lot more sexier than Marriott's boring blue and font all over the place. So probably wanna go with the SPG app until next year when there's one app for everything. Marriott needs a 100% rethink, let go of the ugly vacuum cleaner company feeling, they need to rehire the markering staff behind SPG (if they haven'y yet) and become cool as SPG was.
More importantly, BRING BACK WILLIAM R SANDERS. I miss that guy.
Last edited by joakgarp; Aug 22, 2018 at 1:57 am
Aug 22, 2018, 2:34 am
#258
Join Date: Jul 2009
Posts: 190
I just combined my DW's accounts & saw the same incorrect "Lifetime nights" label on the YTD nights numbers. (FWIW, did this from the SPG side, i.e., to retain SPG account number.) Once the combination was complete, however, the account showed correct info both for YTD nights and for lifetime nights.
In other words, false alarm. It's just a bad label & not an indication that the data is mangled for your account, forecheck and LIH Prem.
In other words, false alarm. It's just a bad label & not an indication that the data is mangled for your account, forecheck and LIH Prem.
Last edited by presario1626; Aug 22, 2018 at 2:49 am Reason: adding comments
Aug 22, 2018, 4:37 am
#260
Join Date: Jan 2012
Posts: 53
Can't log into marriott
major issues for me -
Can log into spg and marriott app all ok
Can log into spg web site with new spg number all ok
Can't merge my account I get this error when logging into marriott ---
Please correct the following and try again. We are unable to process your request at this time due to an unprocessable condition. Please try again later.
Can log into spg and marriott app all ok
Can log into spg web site with new spg number all ok
Can't merge my account I get this error when logging into marriott ---
Please correct the following and try again. We are unable to process your request at this time due to an unprocessable condition. Please try again later.
Aug 22, 2018, 4:49 am
#261
Join Date: Feb 2016
Posts: 3
I ran the merge 48 hours ago and had the "this may take up to 48 hours"
Today, it now says "You recently combined accounts and we are transferring all activity - this may take up to 72 hours".
it's pretty embarrassing for them that it's 4 days post go-live and they are still merging data.
What a bunch of newbs.
I am available for big data work.
Today, it now says "You recently combined accounts and we are transferring all activity - this may take up to 72 hours".
it's pretty embarrassing for them that it's 4 days post go-live and they are still merging data.
What a bunch of newbs.
I am available for big data work.
Aug 22, 2018, 5:24 am
#262
Join Date: Dec 2016
Location: Dubai
Programs: SPG 100 Ambassador, LH M&M Senator, Skywards Silver
Posts: 250
major issues for me -
Can log into spg and marriott app all ok
Can log into spg web site with new spg number all ok
Can't merge my account I get this error when logging into marriott ---
Please correct the following and try again. We are unable to process your request at this time due to an unprocessable condition. Please try again later.
Can log into spg and marriott app all ok
Can log into spg web site with new spg number all ok
Can't merge my account I get this error when logging into marriott ---
Please correct the following and try again. We are unable to process your request at this time due to an unprocessable condition. Please try again later.
Aug 22, 2018, 5:55 am
#263
Join Date: May 2009
Posts: 1,570
major issues for me -
Can log into spg and marriott app all ok
Can log into spg web site with new spg number all ok
Can't merge my account I get this error when logging into marriott ---
Please correct the following and try again. We are unable to process your request at this time due to an unprocessable condition. Please try again later.
Can log into spg and marriott app all ok
Can log into spg web site with new spg number all ok
Can't merge my account I get this error when logging into marriott ---
Please correct the following and try again. We are unable to process your request at this time due to an unprocessable condition. Please try again later.
Aug 22, 2018, 7:10 am
#267
Join Date: Sep 2006
Location: Santo Domingo, Dom. Rep. / Washington, DC
Programs: AA PPro/DL PLT, PPass, Marriott / Hilton Gold, JetBlue Mosaic, Hertz Presidents Circle, Amex Plat
Posts: 4,630
Quick message to SPG through twitter had it sorted out.
Aug 22, 2018, 7:25 am
#268
Join Date: Aug 2011
Location: MIA, VIE and DPS
Programs: DL Plat 1MM, AA EXP 3MM, SQ Krisflyer Gold, UA Silver, Marriott LTT, HH Gold
Posts: 1,132
Please correct the following and try again.We are unable to process your request at this time due to an unprocessable condition. Please try again later.
I am only getting this post merge - my old Marriott account says the account has been transferred - the new one says the above.
Since Marriott seems to think it is OK to wait for the end of the year to give SPGs LTPs LTPP. I decided I think it is OK to not use Marriott hotels if there is a reasonable alternative at least till the end of the year. Will try AX Plat hotel program for now,
I am only getting this post merge - my old Marriott account says the account has been transferred - the new one says the above.
Since Marriott seems to think it is OK to wait for the end of the year to give SPGs LTPs LTPP. I decided I think it is OK to not use Marriott hotels if there is a reasonable alternative at least till the end of the year. Will try AX Plat hotel program for now,
Aug 22, 2018, 7:29 am
#269
Join Date: Jun 2015
Location: New York
Programs: AA, CX, Hyatt, Marriott
Posts: 1,484
Please correct the following and try again.We are unable to process your request at this time due to an unprocessable condition. Please try again later.
I am only getting this post merge - my old Marriott account says the account has been transferred - the new one says the above.
Since Marriott seems to think it is OK to wait for the end of the year to give SPGs LTPs LTPP. I decided I think it is OK to not use Marriott hotels if there is a reasonable alternative at least till the end of the year. Will try AX Plat hotel program for now,
I am only getting this post merge - my old Marriott account says the account has been transferred - the new one says the above.
Since Marriott seems to think it is OK to wait for the end of the year to give SPGs LTPs LTPP. I decided I think it is OK to not use Marriott hotels if there is a reasonable alternative at least till the end of the year. Will try AX Plat hotel program for now,
Aug 22, 2018, 7:52 am
#270
Join Date: Sep 2012
Location: NYC
Programs: DL DM; Marriott Ambasador Elite
Posts: 626
As of this morning, I’m showing up (incorrectly) as Platinum in my Marriott Account and (correctly) as Platinum Premier in my SPG account. This was not an issue as of yesterday morning.
I have a stay starting Monday at a Marriott property. Would it be worth trying to either contact Marriott or merge accounts over the weekend to correct my status?
I have a stay starting Monday at a Marriott property. Would it be worth trying to either contact Marriott or merge accounts over the weekend to correct my status?