Marriott Travel Packages

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Old Sep 2, 18, 1:10 am   -   Wikipost
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Legacy to New Travel Package Conversion (effective August 2019)
A Marriott supervisor can currently convert your legacy travel package into the new category mapping. If you hold a Category 6, 8, or Tier 1-3 legacy certificate, it's ideal to downgrade your certificate before converting so that points don't potentially get lost in the process.

The codes for the new partial packages are:
New Cat 1-4: QP83
New Cat 5: QP91
New Cat 6: QP99
New Cat 7:

Originally Posted by Marriott Rewards Insider
Members who purchased a Category 6, Category 8 or Tier 1-3 certificate prior to 8/18 are able to request a one-time exchange for a Travel Package one category lower. This process will cancel your current Travel Package, reissue a Travel Package one category lower and result in a refund of 30,000 points to your account. To submit a request, follow these steps:
  • Select “Packages - Deals” from the “Topic” drop down menu
  • Submit your request
As a reminder, status.marriott.com will periodically have additional updates.
Source: https://www.flyertalk.com/forum/marr...es-update.html

The legacy certificates map to the new certificates as such:
Cat 1-5 => Cat 1-4
Cat 6 => Cat 1-4
Cat 7 => Cat 5
Cat 8 => Cat 5
Cat 9 => Cat 6
Tier 1-3 => Cat 6
Tier 4-5 => Cat 7
==================================================

If you are unsure where you will use your 7 night stay, when you request the package, just ask for a category 1-5 hotel. That way you are out of the least number of points. If later, you decide to book for a higher level category, then you can do so and pay the difference the travel package points. If you can't use your certificate within the year, then as close to the one year anniversary (without going over!) call to extend the certificate for one more year. That's as long as they will typically allow, one extension. There is an option to expedite the mileage delivery to within three business days (sometimes faster) for $15. There are reports that this fee may be waived for platinum members.

Effective April 1 2017 re: Southwest & the companion pass:

"Purchased points, points converted from hotel and car loyalty programs, and e-Rewards, e-Miles, Valued Opinions and Diners Club, points earned from Rapid Rewards program enrollment, tier bonuses, flight bonuses, and partner bonuses (excluding points bonuses earned on the Rapid Rewards Credit Cards from Chase) do not count toward Companion Pass."
************
Can I book SPG properties with my Marriott Travel Package? As of 9/1/2018 apparently not. see https://www.flyertalk.com/forum/30155836-post6529.html
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Old Jul 26, 18, 5:02 am
  #4231  
 
Join Date: Jun 2005
Posts: 275
Using a category 8 7night Package for only 5 nights

I have a planned stay for 5 nights paid at an average cost of $300 per night for a total of $1500.00. In addition we would have an early morning arrival, so I could use one night of certificate to get into room early.

my question, am I wasting the certificate or am I getting enough value.
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Old Jul 26, 18, 6:08 am
  #4232  
 
Join Date: Nov 2006
Location: LAX
Posts: 2,746
Calling in the early morning is the best idea to get someone live within 10 minutes. HUCA is the best solution if someone doesn't know. My $20 charge has been posted. First CSR didn't know what to do. Second one did and was able to reverse the charge. I received a reference number. He said I was charged for returning the certificate ( another story with a case number and is solved now) I received 10k points for the inconvenience .
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Old Jul 26, 18, 6:11 am
  #4233  
 
Join Date: Jun 2018
Programs: Hilton Diamond, Marriott Plat, Shangri-la Gold, Taj Gold, Krisflyer Gold, BA Gold
Posts: 78
Just spoke to few SPG reps to check Bora Bora/maldives availability. He checked for the whole year and there was zero availability for the base category rooms. The cheapest rooms was 100k spg points. He went on to say , that as internal policy, SPG blocks the base category rooms - thereby making them bookable only with cash.

So now my question to all those people who are looking for the supposed 60K MR points sweetspot - will there be any availability?
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Old Jul 26, 18, 6:47 am
  #4234  
kkl
 
Join Date: Feb 2010
Posts: 695
Originally Posted by jiteshjerome View Post
Just spoke to few SPG reps to check Bora Bora/maldives availability. He checked for the whole year and there was zero availability for the base category rooms. The cheapest rooms was 100k spg points. He went on to say , that as internal policy, SPG blocks the base category rooms - thereby making them bookable only with cash.

So now my question to all those people who are looking for the supposed 60K MR points sweetspot - will there be any availability?
CSR rep is right, cheapest room at STR maldives is 90-100k SPG per night. It should come down to 20k per night with the new program. no one knows about availability and the categorizing of base room etc
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Old Jul 26, 18, 6:49 am
  #4235  
 
Join Date: Jun 2018
Programs: Hilton Diamond, Marriott Plat, Shangri-la Gold, Taj Gold, Krisflyer Gold, BA Gold
Posts: 78
Originally Posted by kkl View Post
CSR rep is right, cheapest room at STR maldives is 90-100k SPG per night. It should come down to 20k per night with the new program. no one knows about availability and the categorizing of base room etc

Yes so theoretically it should come down. I have a feeling the base category rooms might not be bookable.
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Old Jul 26, 18, 8:06 am
  #4236  
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Join Date: Jul 2002
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Originally Posted by holocker View Post
Do we now have till August 17 to order a travel package under the old values?
Originally Posted by jrey View Post
I think July 31 is the last day before the new price kick in.
The releases from yesterday somewhat suggest that nothing at all will happen on August 1st in the Marriott systems. It's possible that you could call between the 1st and 17th and redeem a TP under current rules.

One of the interviews posted by one of the bloggers suggests the big IT cutover day is that Saturday the 18th.

The only thing that appears to be happening on the 1st is the Amex gets nerfed by 1/3rd. But that's Amex's system, not Marriott's.

That said, I'd probably still redeem this week if I was planning on doing one more. As we approach the 17th (and beyond that for some period of time too), it's simply not going to be possible to talk to a human at Marriott.
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Old Jul 26, 18, 8:45 am
  #4237  
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Join Date: Jul 2003
Location: Florida
Posts: 26,782
So an expedite delivery to AS obviously has gone missing.

I redeemed a package on Jul 22nd Sunday in the afternoon. Got a rep based in London, Canada, who offered expedite delivery to AS with $15 waived due to it is a benefit for Plat. I accepted the offer. She said the miles should be in the account on Wed, (48 hours after). If by Thur, 3 business days later the miles still not there I should call back.

Well, today is Thursday. Miles are not there. Had a long hold to get a rep who looked at the AS FFP number which is correct, when he repeated it to me. He did not know what went wrong in the process and now went on his wild goose chase on where the miles have been sent or being sent out at all...

Still holding the call - been over 20 min now after the rep set out to do his "tracing", that already took over 20 min listening to music before this rep came on the line. Dialed Marriott 10:07am EST. Right now it is 10:50am EST. Rep has not returned yet.

I should have called the International numbers on Sunday night when they come to work around 9pm EST. Would be much easier. SIGH.
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Old Jul 26, 18, 9:26 am
  #4238  
alc
 
Join Date: Dec 2008
Posts: 4,506
Originally Posted by Happy View Post
So an expedite delivery to AS obviously has gone missing.

I redeemed a package on Jul 22nd Sunday in the afternoon. Got a rep based in London, Canada, who offered expedite delivery to AS with $15 waived due to it is a benefit for Plat. I accepted the offer. She said the miles should be in the account on Wed, (48 hours after). If by Thur, 3 business days later the miles still not there I should call back.

Well, today is Thursday. Miles are not there. Had a long hold to get a rep who looked at the AS FFP number which is correct, when he repeated it to me. He did not know what went wrong in the process and now went on his wild goose chase on where the miles have been sent or being sent out at all...

Still holding the call - been over 20 min now after the rep set out to do his "tracing", that already took over 20 min listening to music before this rep came on the line. Dialed Marriott 10:07am EST. Right now it is 10:50am EST. Rep has not returned yet.

I should have called the International numbers on Sunday night when they come to work around 9pm EST. Would be much easier. SIGH.
My recent AS travel package with expedite took 6 business days. Called in on a Monday evening and got the miles Tuesday evening the week after.
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Old Jul 26, 18, 9:41 am
  #4239  
yrs
 
Join Date: Apr 2009
Location: WAS (IAD, DCA, BWI)
Programs: Marriott Lifetime Platinum, WN CP
Posts: 222
I redeemed a TP two weeks ago - credited my miles to AS.
The transfer took about 3 days.
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Old Jul 26, 18, 10:06 am
  #4240  
 
Join Date: Nov 2006
Location: LAX
Posts: 2,746
Originally Posted by yrs View Post
I redeemed a TP two weeks ago - credited my miles to AS.
The transfer took about 3 days.
Is this expedited?

What day did you request?
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Old Jul 26, 18, 10:17 am
  #4241  
 
Join Date: Feb 2008
Location: CAN, LAX, TPE
Programs: AA, AS, CI, DL, UA
Posts: 2,413
I think the mileage request for AS is processed every Monday, but your request must be made by Friday in order for it to go in the account on Monday.
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Old Jul 26, 18, 10:31 am
  #4242  
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Originally Posted by Happy View Post
So an expedite delivery to AS obviously has gone missing.

I redeemed a package on Jul 22nd Sunday in the afternoon. Got a rep based in London, Canada, who offered expedite delivery to AS with $15 waived due to it is a benefit for Plat. I accepted the offer. She said the miles should be in the account on Wed, (48 hours after). If by Thur, 3 business days later the miles still not there I should call back.

Well, today is Thursday. Miles are not there. Had a long hold to get a rep who looked at the AS FFP number which is correct, when he repeated it to me. He did not know what went wrong in the process and now went on his wild goose chase on where the miles have been sent or being sent out at all...

Still holding the call - been over 20 min now after the rep set out to do his "tracing", that already took over 20 min listening to music before this rep came on the line. Dialed Marriott 10:07am EST. Right now it is 10:50am EST. Rep has not returned yet.

I should have called the International numbers on Sunday night when they come to work around 9pm EST. Would be much easier. SIGH.
It may be that the transfers only happen on Sunday (which is true for cc miles as explained by an AS rep) and explains a lot of the variance in my "expedited" transfers taking 5 - more days.
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Old Jul 26, 18, 10:35 am
  #4243  
 
Join Date: Jan 2014
Posts: 630
Originally Posted by rstidolph View Post
I have a planned stay for 5 nights paid at an average cost of $300 per night for a total of $1500.00. In addition we would have an early morning arrival, so I could use one night of certificate to get into room early.

my question, am I wasting the certificate or am I getting enough value.
seems fine to me. if it were me i'd just stay 7 nights, but email the hotel that you won't be there your day of check in but the next day early if that is intention.
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Old Jul 26, 18, 11:21 am
  #4244  
yrs
 
Join Date: Apr 2009
Location: WAS (IAD, DCA, BWI)
Programs: Marriott Lifetime Platinum, WN CP
Posts: 222
No, this was not an expedited request.

I think the redemption was early this month.
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Old Jul 26, 18, 1:26 pm
  #4245  
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Originally Posted by alc View Post
My recent AS travel package with expedite took 6 business days. Called in on a Monday evening and got the miles Tuesday evening the week after.
Originally Posted by yrs View Post
I redeemed a TP two weeks ago - credited my miles to AS.
The transfer took about 3 days.
Originally Posted by coolfish1103 View Post
I think the mileage request for AS is processed every Monday, but your request must be made by Friday in order for it to go in the account on Monday.
Originally Posted by estnet View Post
It may be that the transfers only happen on Sunday (which is true for cc miles as explained by an AS rep) and explains a lot of the variance in my "expedited" transfers taking 5 - more days.
I dont know which day of the week the regular AS redemption is, but I do know for regular redemption, it generally posted the Wed the next week.

There was a poster many pages ago said he had paid $15 to expedite it, on Jul 18 Wed, before 2pm EST, when he checked his AS account after 6pm but before 7pm (I forgot the exact time), the miles already in his AS account.
His is truly expedited.

The reps would tell you expedite takes maximum 3 business days.

In my situation, after I gave up on the previous call that the rep never came back after an hour, I made another call just before noon. After on hold for about 12 to 13 min got a rep that turned out to be a home-based rep in San Antonio, TX. She took the trouble to fully review the redemption (that none of the rep on Tuesday had done, all just told me it would take 3 business days like a robot), and found out there was NO expedite done on the redemption.

The AS number is correct, but the redemption has not gone anywhere, i.e. no expedite has ever done.

At this point I just want to make sure the miles are ordered, and not being stuck in the system. She said they were definitely ordered but she would need to make a phone call then got back to me.

Upon came back on the call, she told me she had conferred with a supervisor who then went ahead to cancel the existing redemption due to no miles has been sent yet, and reordered a new package plus putting the miles to expedite, should show up in my account Next Tuesday, literally just one day earlier than an ordinary redemption made between now and before Weekend. (those would show up on Next Wed.).

I noticed the activities in my account while we were still on the phone. I also received the Cancellation / Re-ordered package email confirmations. On the re-ordered package email this time it shows both the cert for the hotel nights AND the cert for the Airline Miles.

They also deposited 10K Goodwill pts into my account WITHOUT my ever touched the topic. So the supervisor knew it was a screw up and proactively gave Goodwill pts.

The home-based rep was very competent. She mentioned yesterday they had gone thru some massive training - presumably for the postponed program merger date to August 18th. After we finished the "official matter" I asked if I could do survey so to give positive feedback on her service because she is the first one who actually went thru the record to determine what has or has not done. All previous reps just brushed me off on the "takes 3 business day" chorus line.
She thanked me for the kind gesture and asked for my permission to send me the phone survey which came after she left the call when I was still on my end, i.e. not hang up. I gave questions related to her directly the highest mark of 9. I gave the Marriott transition efforts / phone system / etc marks between 4 and 5 - that to me is already being charitable.

Hope the above help.
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