Marriott Concierge

Hello all,

On Sunday, January 15, our systems began updating accounts with rollover nights (any night credits above your Elite level requirement) that were earned in 2011. During the process, we experienced a systems glitch that caused eligible members to be double-credited with rollover nights. Within hours of catching the error, the extra nights were cancelled from your account. You will now see two entries for Rollover Nights, and one cancellation, which correctly reflects the rollover nights you earned in 2011. There are a small number of members who were incorrectly granted a higher Elite level because of the extra nights. These accounts have been identified, and will be adjusted to reflect the earned Elite level by the end of the week. We apologize for any confusion this may have caused. Should you wish to discuss your account, feel free to call 801-468-4000 or email [email protected]

Kind regards,

Marie

rcarovano

Thanks for the reply!

HealthyAcademic

If I lose PP can I keep it on my FT profile? ;-)

And that explains the 108 rollover dropping to 54 overnight. But the status stayed... Keeping the fingers crossed...

Copilot23

Thanks for the update Marie. A couple of questions.

So if my online Platinum Premier status hasn't changed yet, can I assume by now I've retained it for another year?

Additionally, the year before I achieved PP status, I had earned Lifetime Platinum. But the PP card never indicated lifetime. So if I ever get bumped down, will I retain lifetime PLT status?

shoreline

can you please let us know when all accounts are considered updated so for those of us who have not been fixed can call?

that way we don't all inundate your office with unneccessary calls while they are still working on getting this issue resolved.

shoreline

so if you have event planner nights listed under reward events, do these nights + promotion nights count toward rollover nights?

RogerD408

As stated, they expect changes to accounts to be completed by the end of the week. Since it is Tuesday, there are a few more days for them to get the work done.

As for your LT card... In discussions past, MR does not issue LT cards until your earned status drops below your LT status. So if you are Plat now, once you no longer earn (or are granted) Plat status then MR will send your LT card. I have not heard of anyone getting the LT status printed on their current cards.

hhoope01

While I could easily be thinking about something else, I thought that Marriott changed that practice a couple of years ago and now will send you a LT card even if you are at or above your LT level.

I'll try to do a search in a bit and see if I can find any references to my thought. As I mentioned, I could be smoking something a bit too strong for me and misremembering.

Copilot23

I actually have a card that states "Platinum Elite Lifetime." I received it two years ago. Last year I was given PP status and a different card reflecting the changed status and online my status changed and my nights, including rollovers were being tracked. Though I've not really detected a difference between the two levels, I've just had the thought in the back of my mind, what if I don't achieve the PP status this year. Then what happens?

ktjan

I should have 40 rollover nights but it's shown I have 0 rollover night on my Account Activity page. Should I wait until next week before I call MR?

emanon256

Mine is showing 171 rollover nights, which sadly is correct.

It also says Platinum Premier for the first time, which I hope is also correct.

JeffS

In my case they have not sent me a LT card. I asked and was told what RogerD408 said.

hhoope01

I went back to check, and I couldn't find anything either. I'll blame it on old age and forgetfulness.

FlyerTalker683455

I have never once been asked for my card. And the printing on them rubs off so they are kind of useless anyway

RogerD408

Thank you... Canceling commitment hearing. hehehe

... against family wishes when I try to explain travels.