Sheraton New York Times Square Hotel (was Sheraton NY Hotel & Towers) [Master Thread]
Apr 10, 2022, 6:23 pm
#406
Join Date: Mar 2002
Location: London, Vancouver, Tokyo, San Francisco, NYC
Posts: 265
It is very sorry to hear this property Sheraton Times Square is becoming a low cost accomodation property but easily imagine that...
I used to stay here often before W Times Square opened and when there was another "Sheraton Manhattan" across 7th Ave (Now Manhattan Hotel). Even that time that was dated property but still OK as a SPG hotel considering its reasonable pricing. After then, I never stay there even before merger with Marriott... Many other options in NYC and no reason to choose this.
I wish the new owner MCR should change the brand to keep Sheraton reputation. If they prefer low cost model, at least it should be changed to 4points or something with Marriott ( even though Four Points nearby could be better than this)
I used to stay here often before W Times Square opened and when there was another "Sheraton Manhattan" across 7th Ave (Now Manhattan Hotel). Even that time that was dated property but still OK as a SPG hotel considering its reasonable pricing. After then, I never stay there even before merger with Marriott... Many other options in NYC and no reason to choose this.
I wish the new owner MCR should change the brand to keep Sheraton reputation. If they prefer low cost model, at least it should be changed to 4points or something with Marriott ( even though Four Points nearby could be better than this)
Apr 11, 2022, 1:31 am
#407
Join Date: Dec 2008
Location: South Korea
Posts: 1,168
Host Hotels has apparently been trying to offload this property since before the pandemic, and finally sold the hotel at a MASSIVE, nearly $400 million loss last month to an outfit called MCR Hotels:
https://therealdeal.com/2022/03/08/t...-mcr-for-356m/
MCR apparently doesn't have the world's most spectacular reputation:
https://onemileatatime.com/news/sher...s-square-sold/
https://therealdeal.com/2022/03/08/t...-mcr-for-356m/
MCR apparently doesn't have the world's most spectacular reputation:
https://onemileatatime.com/news/sher...s-square-sold/
The only reason I stay here is because of the location - not for the service or the cleanliness or the food or anything else imaginable. For me as long as they are able to provide a clean bed and shower, remove whatever else they want to remove and reduce room rates (and points redemptions), I would be OK with that.
Last edited by jaejaez; May 1, 2022 at 2:01 pm
Apr 11, 2022, 5:12 am
#408
Join Date: Apr 2011
Programs: Marriott Ambassador, AA ExecPlat, Amtrak Select Exec, former WN apologist
Posts: 1,429
"The Sheraton reputation"? I would describe the Sheraton brand as ostensibly full service hotels that are well past their prime and in need of a refresh. Sheraton Times Square is right on brand.
May 1, 2022, 1:36 pm
#409
Join Date: Feb 2001
Location: SEA once more (previously CDG and NRT)
Programs: Former DL DM and UA 1k, now a J class free agent (UA Gold, AS MVP Gold)
Posts: 2,450
Anyone have a good email contact for this hotel?
Completed a 1 week stay last month - booked two rooms. The hotel charges a daily destination resort fee per room, but credits you back $30/day per roomthat can be used for food & beverage credit. When looking at the bills, I can see that they gave me the credits on one of the rooms but not the other. When I've called the front desk they've looked at the bills and agreed that they are in error, and promised to send it on to get fixed, but nothing has happened.
Completed a 1 week stay last month - booked two rooms. The hotel charges a daily destination resort fee per room, but credits you back $30/day per roomthat can be used for food & beverage credit. When looking at the bills, I can see that they gave me the credits on one of the rooms but not the other. When I've called the front desk they've looked at the bills and agreed that they are in error, and promised to send it on to get fixed, but nothing has happened.
May 2, 2022, 6:09 am
#410
Join Date: Apr 2011
Programs: Marriott Ambassador, AA ExecPlat, Amtrak Select Exec, former WN apologist
Posts: 1,429
Anyone have a good email contact for this hotel?
Completed a 1 week stay last month - booked two rooms. The hotel charges a daily destination resort fee per room, but credits you back $30/day per roomthat can be used for food & beverage credit. When looking at the bills, I can see that they gave me the credits on one of the rooms but not the other. When I've called the front desk they've looked at the bills and agreed that they are in error, and promised to send it on to get fixed, but nothing has happened.
Completed a 1 week stay last month - booked two rooms. The hotel charges a daily destination resort fee per room, but credits you back $30/day per roomthat can be used for food & beverage credit. When looking at the bills, I can see that they gave me the credits on one of the rooms but not the other. When I've called the front desk they've looked at the bills and agreed that they are in error, and promised to send it on to get fixed, but nothing has happened.
May 2, 2022, 12:35 pm
#412
Join Date: Feb 2001
Location: SEA once more (previously CDG and NRT)
Programs: Former DL DM and UA 1k, now a J class free agent (UA Gold, AS MVP Gold)
Posts: 2,450
I've corresponded with them at: [email protected]
Delivery has failed to these recipients or groups:
[email protected]
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[email protected]
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May 3, 2022, 6:33 pm
#413
Join Date: Oct 2012
Location: Pittsburgh
Programs: AA Executive Platinum, Marriott Ambassador & Lifetime Titanium, Hilton Gold
Posts: 226
May 3, 2022, 6:48 pm
#414
Join Date: Jan 2002
Location: Washington, DC, USA
Programs: UA MM, MB LifeTit
Posts: 1,830
I was there a couple of weeks ago. The lounge was closed. If it was still closed then, I wouldn't hope for it to be open anytime soon. As for the F&B credit, a couple of (very overpriced) drinks at the bar take care of that.
May 10, 2022, 7:23 am
#416
Join Date: Jan 2002
Location: Washington, DC, USA
Programs: UA MM, MB LifeTit
Posts: 1,830
Breakfast is in the restaurant. They have a special menu with several options. It was pretty good. That was all I asked for.
May 10, 2022, 12:42 pm
#417
Join Date: Sep 2017
Programs: Miles&More
Posts: 66
May 12, 2022, 1:22 am
#418
Join Date: Aug 2010
Location: Formerly Box 350, Boston Mass, Oh two one three four. Now near Beverly Hills 90210
Programs: Loyal Order of Water Buffalos
Posts: 3,938
May 12, 2022, 1:38 am
#419
Join Date: Sep 2017
Programs: Miles&More
Posts: 66
That really sucks, that Marriott is still using Corona not to open Money. In the end, its all about reducing costs. You know any Marriott Hotel close to Times Square with a lounge, that is open?
Last edited by vanheslig; May 12, 2022 at 1:44 am