Last edit by: margarita girl
Hotel email: [email protected]
Concierge email: [email protected]
As of June 2022 :
Chambers Club opening hours:
Opens at 7am until 10pm
Club’s Breakfast : Weekdays : 7am-11am, Weekends: 7am-12pm
Club’s Pre-Dinner Snacks : Daily : 5:30pm-7:30pm Hot snacks, Cold snacks, and dessert buffet including complimentary house spirits.
As a part of Club experience you may bring one additional guest to the club with you and any additional will be subject to Club access fee of £80 per person.
Concierge email: [email protected]
As of June 2022 :
Chambers Club opening hours:
Opens at 7am until 10pm
Club’s Breakfast : Weekdays : 7am-11am, Weekends: 7am-12pm
Club’s Pre-Dinner Snacks : Daily : 5:30pm-7:30pm Hot snacks, Cold snacks, and dessert buffet including complimentary house spirits.
As a part of Club experience you may bring one additional guest to the club with you and any additional will be subject to Club access fee of £80 per person.
Renaissance St. Pancras, London, UK [Master Thread]
#481
Join Date: Jul 2018
Programs: Aadvantage platinum; IHG Spire
Posts: 546
it’s interesting how different people are - this is one of our favourite areas in London! The bars and restaurants are great and we like walking around the canal and old granary area. Whereas for me, Canary Wharf has no attraction whatsoever 😊
#482
Join Date: Nov 2016
Programs: Marriott Rewards
Posts: 427
Good job we all like different things I guess!
#483
Join Date: Aug 2015
Location: ZRH/LUX/LON
Programs: BA GGL/ VS Gold. Former: UA 1K (10 years+) , EY partners Plat, SQ PPS Club, SU Gold, LH SEN/HON
Posts: 770
we've had two great stays there this year, upgraded to chambers suite both times with full benefits (drinks and nibbles at the bar, free breakfast, free mini bar, free parking). We also paid much less that the rate you quoted - although I appreciate that may be the rate for the night you stayed. Other than the club being closed, all the other benefits are there. And we don’t generally eat in the hotel so the restaurant isn’t an issue for us.
I'm emailing them to confirm how bad is. the hotel sort of makes sense for this stay. I think the hotel ( much like the City of London in general) was built for a UK that was much closer to the EU - less people needing to go to Brussels and Paris these days.Also the tech companies that have offices nearby are all remote, with some exceptions
I'm going to verify what's opened and what's not - the reports that I have gotten from people who stayed there last month was that the booking house was entirely boarded up and maintenance ( i.e housekeeping and cleaning) was spotty, downright awful .
At £300-£400 a night. I don't need to put up with mediocrity cloaked in Victorian charm from 2010.
#484
Join Date: Sep 2004
Location: New York, NY
Programs: Marriott Bonvoy Lifetime Tit, Hilton Diamond, BA Gold, Carlson Gold, UA*S,
Posts: 1,363
A friend stayed here last weekend. Service was spotty. Had to call down several times for extra beds for their kids. Bags weren't taken to the room despite being left there after an early arrival. Printer paper ran out on checkout... breakfast eggs are being cooked on a camping stove equivalent! Chambers Club and Booking Office still shut.
#486
Join Date: Aug 2015
Location: ZRH/LUX/LON
Programs: BA GGL/ VS Gold. Former: UA 1K (10 years+) , EY partners Plat, SQ PPS Club, SU Gold, LH SEN/HON
Posts: 770
I'll be fine if -
1) Daily Housekeeping. This covid nonsense of not cleaning rooms has to stop. Reports are you only get housekeeping for 3 night or more stays on the 3rd night only. Are we still living in pre vaccine 2020?
2 Room available at check in time. I've heard stories of rooms not being available as late as 1600-1700
3) The spa and pool open, sauna steamrooms etc, esp in December in London.
4) Food outlets operating, the booking office etc ( I'm willing to tolerate this not bring fully open because there are other places nearby). But we need the bar open if the chambers club is closed.
1, 2 and 3 are non negotiable
On my days the one window dungeon rooms facing the library in the barlow wing are going for £380 a night. That's firmly in lower tier 5 star prices for London, excluding places like Claridges etc
The chambers club would be nice, but not necessary .
Last edited by OpenSky; Oct 29, 2021 at 11:30 pm
#487
Join Date: Sep 2004
Location: New York, NY
Programs: Marriott Bonvoy Lifetime Tit, Hilton Diamond, BA Gold, Carlson Gold, UA*S,
Posts: 1,363
1) Daily Housekeeping. This covid nonsense of not cleaning rooms has to stop.
2) Food outlets operating, the booking office etc ( I'm willing to tolerate this not bring fully open because there are other places nearby)
3) The spa and pool open, sauna steamrooms etc, esp in December in London.
1 and 3 are non negotiable.
2) Food outlets operating, the booking office etc ( I'm willing to tolerate this not bring fully open because there are other places nearby)
3) The spa and pool open, sauna steamrooms etc, esp in December in London.
1 and 3 are non negotiable.
#488
Join Date: Jul 2018
Programs: Aadvantage platinum; IHG Spire
Posts: 546
This from Mid October. This certainly does not stop the hotel from actually selling the Chambers Club suites, in fact on some of my days in December the chambers club suite is sold out.
I'll be fine if -
1) Daily Housekeeping. This covid nonsense of not cleaning rooms has to stop. Reports are you only get housekeeping for 3 night or more stays on the 3rd night only. Are we still living in pre vaccine 2020?
2 Room available at check in time. I've heard stories of rooms not being available as late as 1600-1700
3) The spa and pool open, sauna steamrooms etc, esp in December in London.
4) Food outlets operating, the booking office etc ( I'm willing to tolerate this not bring fully open because there are other places nearby). But we need the bar open if the chambers club is closed.
1, 2 and 3 are non negotiable
On my days the one window dungeon rooms facing the library in the barlow wing are going for £380 a night. That's firmly in lower tier 5 star prices for London, excluding places like Claridges etc
The chambers club would be nice, but not necessary .
I'll be fine if -
1) Daily Housekeeping. This covid nonsense of not cleaning rooms has to stop. Reports are you only get housekeeping for 3 night or more stays on the 3rd night only. Are we still living in pre vaccine 2020?
2 Room available at check in time. I've heard stories of rooms not being available as late as 1600-1700
3) The spa and pool open, sauna steamrooms etc, esp in December in London.
4) Food outlets operating, the booking office etc ( I'm willing to tolerate this not bring fully open because there are other places nearby). But we need the bar open if the chambers club is closed.
1, 2 and 3 are non negotiable
On my days the one window dungeon rooms facing the library in the barlow wing are going for £380 a night. That's firmly in lower tier 5 star prices for London, excluding places like Claridges etc
The chambers club would be nice, but not necessary .
#489
Join Date: Apr 2016
Programs: Bonvoy Titanium, Hilton Diamond, BA Silver, IHG Spire, AMEX Plat
Posts: 608
I have another early Nov stay and might switch elsewhere as frankly I don’t need the Marriott nights and there are plenty of other Amex cashback offers to use
#490
Join Date: May 2009
Location: UK
Posts: 3,951
Sounds like many, including myself, are waiting for the Chambers Club to reopen before returning, it was certainly the highlight of my last stay. However from recent feedback, I’m not so confident that when it does reopen, which sounds like it may be soon, that it will do so to the standard it was at before.
#491
Join Date: Aug 2015
Location: ZRH/LUX/LON
Programs: BA GGL/ VS Gold. Former: UA 1K (10 years+) , EY partners Plat, SQ PPS Club, SU Gold, LH SEN/HON
Posts: 770
Sounds like many, including myself, are waiting for the Chambers Club to reopen before returning, it was certainly the highlight of my last stay. However from recent feedback, I’m not so confident that when it does reopen, which sounds like it may be soon, that it will do so to the standard it was at before.
The business climate changed even before Coivd, I think we may not ever see the same spread at the Chambers Club for a while, unless something fundamentally changes. For one - the Eurostar needs to go back to its pre covid schedule.
Is there even the same demand for the pre brexit Eurostar schedule ? I don't think so.
In the meantime, the hotel needs to change I think, you can't charge £300-400 for the entry level room and not provide services. A refresh is also really overdue. If anything I could see this hotel being made smaller - due to the changed business climate.
#492
Join Date: Dec 2002
Location: UK
Programs: Titanium at Marriott & Platinum at American (both Lifetime) + various others
Posts: 86
Very sad to see how this hotel has declined
This was my preferred London hotel pre-Covid, but sadly no-more. The Chambers Club was the best Exec Lounge outside Asia I have ever used, although apparently not available to Platinum members (had to be Titanium; or pay extra for a room with Lounge access). I was very fond of the Gilbert Scott restaurant, but that closed in May and won't re-open. Hopefully somebody new will take over the space in due course. The new Booking Hall restaurant is due to open mid Nov, but I'm waiting and seeing. In the first phase it isn't even open seven days per week. Finally and most damning of all, lots of negative comments on TripAdvisor, with no response from hotel management.
In a year of domestic rather than international travel, I have found the J W Marriott Grosvenor House the best replacement in London. I was even able to use the Local Promotional Rate (LPR) code in mid November, And there is a widely available (at least in the UK) Amex offer of £100 off for £400 spend that i have been able to use multiple times across our various cards
In a year of domestic rather than international travel, I have found the J W Marriott Grosvenor House the best replacement in London. I was even able to use the Local Promotional Rate (LPR) code in mid November, And there is a widely available (at least in the UK) Amex offer of £100 off for £400 spend that i have been able to use multiple times across our various cards
#493
Join Date: Feb 2020
Programs: British Airways Executive Club Gold, Marriott Bonvoy Titanium Elite, Hilton Diamond, IHG Diamond Amb
Posts: 1,772
This was my preferred London hotel pre-Covid, but sadly no-more. The Chambers Club was the best Exec Lounge outside Asia I have ever used, although apparently not available to Platinum members (had to be Titanium; or pay extra for a room with Lounge access). I was very fond of the Gilbert Scott restaurant, but that closed in May and won't re-open. Hopefully somebody new will take over the space in due course. The new Booking Hall restaurant is due to open mid Nov, but I'm waiting and seeing. In the first phase it isn't even open seven days per week. Finally and most damning of all, lots of negative comments on TripAdvisor, with no response from hotel management.
In a year of domestic rather than international travel, I have found the J W Marriott Grosvenor House the best replacement in London. I was even able to use the Local Promotional Rate (LPR) code in mid November, And there is a widely available (at least in the UK) Amex offer of £100 off for £400 spend that i have been able to use multiple times across our various cards
In a year of domestic rather than international travel, I have found the J W Marriott Grosvenor House the best replacement in London. I was even able to use the Local Promotional Rate (LPR) code in mid November, And there is a widely available (at least in the UK) Amex offer of £100 off for £400 spend that i have been able to use multiple times across our various cards
#494
Join Date: Aug 2015
Location: ZRH/LUX/LON
Programs: BA GGL/ VS Gold. Former: UA 1K (10 years+) , EY partners Plat, SQ PPS Club, SU Gold, LH SEN/HON
Posts: 770
I am staying therein a few weeks will report back. I do remember what this hotel was like pre brexit and pre covid.
#495
Join Date: May 2002
Programs: AAdvantage Platinum, United Silver, Marriott Titanium Elite
Posts: 2,276
The St. Pancras Renaissance Hotel London is doing an inadequate job maintaining its "COVID-19 updates and what to expect at our hotel" page.
It still says the Chambers Club "returns October 2021," when, in reality, it's already November and the Chambers Club is still closed.
It says the Hansom is "Open for Breakfast, All Day Dining, Cocktails and Afternoon Tea (Thursday-Sunday)," Is it really open? I went to OpenTable to see if I could figure out the status of the Hansom. OpenTable is only taking reservations for January 2, 2022 and after.
Recent reviews of the St. Pancras Renaissance Hotel London on TripAdvisor have been mostly awful. I normally ignore most 1-bullet and 2-bullet TripAdvisor reviews. Such reviews often involve unrealistic expectations. What really matters is what the 3-, 4-, and 5-bullet reviews say. However, there are currently so many negative reviews of the St. Pancras Renaissance that it seems the hotel really needs to get its act together.
I booked a 3-night stay for 2022. It will be our first time at the St. Pancras Renaissance. I hope it will once again be the hotel with the excellent reputation it earned in pre-covid times.
It still says the Chambers Club "returns October 2021," when, in reality, it's already November and the Chambers Club is still closed.
It says the Hansom is "Open for Breakfast, All Day Dining, Cocktails and Afternoon Tea (Thursday-Sunday)," Is it really open? I went to OpenTable to see if I could figure out the status of the Hansom. OpenTable is only taking reservations for January 2, 2022 and after.
Recent reviews of the St. Pancras Renaissance Hotel London on TripAdvisor have been mostly awful. I normally ignore most 1-bullet and 2-bullet TripAdvisor reviews. Such reviews often involve unrealistic expectations. What really matters is what the 3-, 4-, and 5-bullet reviews say. However, there are currently so many negative reviews of the St. Pancras Renaissance that it seems the hotel really needs to get its act together.
I booked a 3-night stay for 2022. It will be our first time at the St. Pancras Renaissance. I hope it will once again be the hotel with the excellent reputation it earned in pre-covid times.
Last edited by Horace; Nov 8, 2021 at 2:18 pm