Nov 26, 2014, 11:50 pm
Singapore St Regis [Master Thread]
Jun 4, 2008, 8:06 pm
#106
Join Date: Feb 2000
Location: NJ
Programs: UA LTG, AA LTG, Bonvoy LTP, IHG Plat, LHW Sterling
Posts: 2,405
This is never a problem when I have to find the room for myself the first time.
Last edited by schriste; Jun 5, 2008 at 7:41 am
Jun 4, 2008, 9:32 pm
#107
Join Date: Jan 2000
Location: London; Bangkok; Las Vegas
Programs: AA Exec Plat; UA MM Gold; Marriott Lifetime Titanium; Hilton Diamond
Posts: 8,745
I detest staying in a purportedly highest calibre hotel and being nickled-and-dimed for internet access.
I'm already paying enough. Throw in the internet. Don't chisel me.
(What the heck is the problem with their coffee? You're not the first to complain about the lack of quality.)
I'm already paying enough. Throw in the internet. Don't chisel me.
(What the heck is the problem with their coffee? You're not the first to complain about the lack of quality.)
Jun 4, 2008, 9:36 pm
#108
Join Date: Jun 2005
Location: London, UK
Programs: AA 2MM - PLT, BA GGL, SPG Plat, Hilton Diamond
Posts: 6,221
Jun 4, 2008, 11:05 pm
#109
Join Date: Jun 1999
Location: YVR
Programs: ACSEMM QRGold SPGLifetimePlat FairmontPlat HyattD AMEXCenturion SerenaPlat TalkBoard Founding Member
Posts: 8,963
I detest staying in a purportedly highest calibre hotel and being nickled-and-dimed for internet access.
I'm already paying enough. Throw in the internet. Don't chisel me.
(What the heck is the problem with their coffee? You're not the first to complain about the lack of quality.)
I'm already paying enough. Throw in the internet. Don't chisel me.
(What the heck is the problem with their coffee? You're not the first to complain about the lack of quality.)
The coffee--- weak, distasteful. Forget hiring a beer person at SPG, hire a coffee person. Beer is easy.
Jun 4, 2008, 11:08 pm
#110
Join Date: Jun 1999
Location: YVR
Programs: ACSEMM QRGold SPGLifetimePlat FairmontPlat HyattD AMEXCenturion SerenaPlat TalkBoard Founding Member
Posts: 8,963
Jun 5, 2008, 3:22 am
#111
Join Date: Jun 1999
Location: YVR
Programs: ACSEMM QRGold SPGLifetimePlat FairmontPlat HyattD AMEXCenturion SerenaPlat TalkBoard Founding Member
Posts: 8,963
Observations:
- no clock in my room (literally sleeping with my Blackberry now)
- no hotel branded goods available for sale (wanted to get my sis something as she is addicted to St. Regis)
- chocolates in room tasted like perfume to me
- at times there are incredible numbers of staff in the lobby (shift change?) and at other times it seems very normal
- alcohol in the mini-bar is laughably expensive (makes SGD30 WiFi feel free)
- butlers rock (getting one for home for sure now )
- no clock in my room (literally sleeping with my Blackberry now)
- no hotel branded goods available for sale (wanted to get my sis something as she is addicted to St. Regis)
- chocolates in room tasted like perfume to me
- at times there are incredible numbers of staff in the lobby (shift change?) and at other times it seems very normal
- alcohol in the mini-bar is laughably expensive (makes SGD30 WiFi feel free)
- butlers rock (getting one for home for sure now
)
Jun 5, 2008, 3:26 am
#112
Join Date: Jun 2005
Location: London, UK
Programs: AA 2MM - PLT, BA GGL, SPG Plat, Hilton Diamond
Posts: 6,221
Jun 5, 2008, 4:58 am
#113
FlyerTalk Evangelist
Join Date: Aug 2001
Location: SF CA USA. I love large faceless corporations. And they cherish me in return (sometimes). ;)
Programs: UA Premier Gold/disappointed 1MM, HH Gold, IHG Plat, MB Gold, BW Diam Sel
Posts: 17,575
And you've been on FT for more than seven years?
It's high time you learned.
If you're using a PC/Windows system, normally you would right-click on the text of a post, click on Properties (at the bottom of the popup menu), and in the panel that comes up, the URL address will be displayed (among other things). Just highlight and copy that URL, then, later, paste it into your post (or if you prefer, into some intermediate place such as Notepad, Word, etc. for later copying & pasting into a post). Very simple -- easier done than said, actually!
Jun 5, 2008, 7:45 am
#115
Join Date: Jan 2000
Location: London; Bangkok; Las Vegas
Programs: AA Exec Plat; UA MM Gold; Marriott Lifetime Titanium; Hilton Diamond
Posts: 8,745
It's chiseling. Complain like crazy at check-in, during the stay, and at check-out. It's just inappropriate to charge for internet access at a St. Regis class hotel.
Jun 5, 2008, 10:23 am
#116
FlyerTalk Evangelist
Join Date: Oct 2002
Location: Currently in Bloomington, IN, but Normally NYC, CDG, and even POZ or wherever FT takes me.
Programs: Northwest Airlines. MTA pay-per-ride Metrocard; zero-balance Oyster card.
Posts: 14,022
I've given up. I use T-Mobile in the US and wherever else I can roam. It's not that much in the way of savings, but at least I'm not giving it to the hotel, who don't even give you points for internet fees!!! 
Jun 5, 2008, 10:35 am
#117
Company Representative - Starwood
Join Date: Nov 2000
Location: Austin, Texas
Programs: Marriott Employee Level
Posts: 31,593
Let me check a little further on this, but I think they should be, if it is charged to your hotel bill. If you pay a third-party vendor directly, then I think the access fee is an ineligible charge...but let me get clarification on this point.
Best regards,
William R. Sanders
Online Guest Feedback Coordinator
Starwood Hotels & Resorts Worldwide
[email protected]
Best regards,
William R. Sanders
Online Guest Feedback Coordinator
Starwood Hotels & Resorts Worldwide
[email protected]
Last edited by Starwood Lurker; Jun 5, 2008 at 10:54 am
Jun 5, 2008, 11:17 pm
#118
Company Representative - Starwood
Join Date: Apr 2005
Location: Singapore
Programs: SPG
Posts: 4,002
Hi all,
To generate some positive energy here, there are properties over the world that do not charge for internet access or they have packages/rate plans that include internet fees.
I do not have the list on my side now but if the internet charges are too much for you to handle, do call up our Contact Centre to find out if internet access is complimentary or not.
[email protected]
To generate some positive energy here, there are properties over the world that do not charge for internet access or they have packages/rate plans that include internet fees.
I do not have the list on my side now but if the internet charges are too much for you to handle, do call up our Contact Centre to find out if internet access is complimentary or not.
[email protected]
Jun 6, 2008, 9:53 am
#119
Company Representative - Starwood
Join Date: Nov 2000
Location: Austin, Texas
Programs: Marriott Employee Level
Posts: 31,593
Let me check a little further on this, but I think they should be, if it is charged to your hotel bill. If you pay a third-party vendor directly, then I think the access fee is an ineligible charge...but let me get clarification on this point.
Best regards,
William R. Sanders
Online Guest Feedback Coordinator
Starwood Hotels & Resorts Worldwide
[email protected]
Best regards,
William R. Sanders
Online Guest Feedback Coordinator
Starwood Hotels & Resorts Worldwide
[email protected]
Best regards,
William R. Sanders
Online Guest Feedback Coordinator
Starwood Hotels & Resorts Worldwide
[email protected]
Jun 6, 2008, 11:36 am
#120
FlyerTalk Evangelist
Join Date: Oct 2002
Location: Currently in Bloomington, IN, but Normally NYC, CDG, and even POZ or wherever FT takes me.
Programs: Northwest Airlines. MTA pay-per-ride Metrocard; zero-balance Oyster card.
Posts: 14,022
Thank you William. I knew this to be the case at my most-often visited hotels, and now I know that it is Starwood "policy".
Doesn't seem right, somehow, considering the price of HSIA. Oh well.
Doesn't seem right, somehow, considering the price of HSIA. Oh well.