NavyTraveler

My 2nd stay posted 10/31 and still nothing from Bonvoy. As others have stated, why do I need to wait the vague 2-3 days anyway? Then again, why would the promo start on a Tuesday? By starting it well after when a normal program starts (10/29?) and then any staty that occurs until they bother to allow you to enroll will minimize what can be awarded? Then they know Turkey week is generally a non-travel week for the road warriors and then Xmas and New Years...Actually brilliant planning by BonVoy

Now you have to take this with a grain of salt as I am also the same guy idiot who is confused about the fact that I will have almost 200 nights this year BUT will not earn the right for an Ambassador as my spend was only $19K(I travel for US Navy and the Rate is under $100 where i travel to) . BonVoy is all about greed and revenue and brand loyalty means nothing to them.

I still would like my new bonus so if any of the Lurkers can help, I will take it...I have already reached out to my Ambassador but radio silence. She is probably as embarrsassed as Christina as to how bad BonVoy is handling this....

Oxon Flyer

Another datapoint from a colleague who had 2 stays on 29 Oct and 30 Oct, and had the 2,000 bonus points credited on 1 Nov.

As of now (late on 4 Nov), there is this message online :

and there is no Unlock offer.

She is checking into another stay today, and is understandably concerned that she is not getting any Unlock bonus,

So, given the similar experiences already reported above, the questions for the Lurkers are :

As Bonvoy has failed to execute the promotion a according to its own T&Cs, what should members do now ? Should they be contacting you individually, or is this a known failure which will be resolved for all ?
What will Bonvoy do to indemnify members for points that otherwise would have been earned, had the promotion been executed as per T&Cs ?

Marriott Bonvoy Lurker II

Could you please PM your account number so we can check for you?

Please let us know if you need further assistance.

Best Regards,

Abbey Liu

Specialist, Social Media
Marriott International
[email protected]



You colleague may PM us her account number or send it to below email address so we can follow up.

Please let us know if you need further assistance.

Best Regards,

Abbey Liu

Specialist, Social Media
Marriott International
[email protected]

mizzou miles

Ok, dropped you a line. I look forward to hearing what my mystery offer is. Hopefully worth the wait. Thanks

sdsearch

Choice is running one of their "rich" stay 2 separate times, earn at least 8000 points promos through this week, and so I've been staying mostly at Choice lately. I then drop them until another promo, then stay 2 nights at Best Western to get a free night certificate, then drop them until another promo, and fill in largely with Hilton 3x stacked with Milestone (membership-level-related) 10k bonus for 10 nights through the end of the year. My only confirmed Marriott stay through the end of the year is using up a cert I got by getting to 75 nights last year, and that cert expires at the end of this year. Radisson has not announced any promos for the end of this year, so I"m ignoring them for a while. Hyatt is usually too expensive for me where I stay the most, so promos there don't change my behavior. IHG just announced an "up to 4x" promo which stacks with my pretty-lame targeted Accelerate promo, and I may do a few one-night stays with them or not, depending on the last-minute prices of the properties (I hate IHG's over-emphasis on advance-purchase rates, to the point that it's impossible to see non-advance-purchase rates in a list unless you're booking just a few days out).

I'm obviously not "super important" if I don't mind staying at (and admitting I stay at) Choice and Best Western a bunch.

est-gratuite

Been over 3 days since my 2nd stay posted to my account.
No other offer has appeared on my account.

Total FAIL.

WilcoRoger

For me this promo means that a) Marriott IT is admittedly a complete failure and b) Marriott Bonvoy just doesn't care. Conclusion - neither do I. (But I 'm still flabbergasted why a loyalty program should be working hard towards alienating their own best customers)

Intl359Widget

My first stay posted already and the tracker has adjusted accordingly so let’s see how long it takes for BonVoy to update after this stay at the Aloft Lima posts to my account.

We’ll be staying at some off-brand properties in Iceland next week due to the limited Marriott coverage so that should give me some time to make decisions for the following week and Thanksgiving.

Intl359Widget

I do wonder if they’re running these in batches versus real time for generating the follow up offers?

Prpetualtraveller

In the corporate world customers = 💩

EuropeanPete

Pretty sure that's not how the corporate world works on the whole

Remember we are not Marriott's customers, we are the product.

Prpetualtraveller

I’ve been the loyal “product” of many large corporate mergers and always seem to get treated far far worse than before....

BrightlyBob

With IHGs 36,000 point accelerate improved by a doubler making it worth 72,000 points and a 4X promo that stacks with the accelerate going head to head against Marriott’s torpid “2,000 points after 2nd stay and then we’ll see” approach it’s hardly surprising I’ve been pushing stays over IHGs way. I should complete my second Marriott stay in the middle of the month (cheapo 5k BRG) so at least I’ll find out what’s on offer, though I doubt I’ll be making much effort to attain it!

Shounak

I'm 5 days in from the second one posting (the 2 stays posted really quickly) and no follow up offer yet. And I have a trip starting tomorrow...this is ridiculous.

txpenny

Maybe I haven't searched enough, but are there data points from people who have been "automatically" registered for phase II?