Sep 3, 2019, 10:48 am
Last edit by: margarita girl
FAQ from Jan 19/22 email from Marriott:
No. Due to varying factors such as low volume in demand, we are no longer selling Travel Package Awards as of January 19, 2022.
Q: What happens to the Travel Package Award I already have in my Account?
If you have a Travel Package Award attached to an existing Reservation, rest assured, we will be honoring your stay and no additional action is required.
Please Note:
The airline miles portion of the Travel Package Award was deposited to you at the time of purchase of the Travel Package Award and, therefore, will not be refunded.
Q: What happens if I need to modify or cancel my Travel Package Award redemption Reservation after March 2, 2022?
If you modify or cancel a Redemption Reservation that has a Travel Package Award attached to it after March 2, 2022, you must contact Member Support to cancel the Travel Package Award, after which you will receive a full Marriott Bonvoy® Point refund for the Hotel portion of the Award. Please visit https://www.marriott.com/help/loyalt...mer-support.mi to find the appropriate Member Support phone number based on your geographic location.
Q: How many Points will I be refunded?
Members will receive a full Marriott Bonvoy® Points refund for the Hotel portion of the Travel Package Award. The refund will be based on the current Points redemption category levels and will equal the sum of the Peak Points Redemption Rate per each Night of the Travel Package Award, at the highest category for which the Award was eligible. The airline miles portion of the Travel Package Award was deposited to you at the time of purchase of the Travel Package Award and, therefore, will not be refunded.
Can I Still Order Travel Package Awards?
Information on Marriott Bonvoy® Travel Packages
No. Due to varying factors such as low volume in demand, we are no longer selling Travel Package Awards as of January 19, 2022.
Q: What happens to the Travel Package Award I already have in my Account?
If you have a Travel Package Award attached to an existing Reservation, rest assured, we will be honoring your stay and no additional action is required.
Please Note:
The airline miles portion of the Travel Package Award was deposited to you at the time of purchase of the Travel Package Award and, therefore, will not be refunded.
Q: What happens if I need to modify or cancel my Travel Package Award redemption Reservation after March 2, 2022?
If you modify or cancel a Redemption Reservation that has a Travel Package Award attached to it after March 2, 2022, you must contact Member Support to cancel the Travel Package Award, after which you will receive a full Marriott Bonvoy® Point refund for the Hotel portion of the Award. Please visit https://www.marriott.com/help/loyalt...mer-support.mi to find the appropriate Member Support phone number based on your geographic location.
Q: How many Points will I be refunded?
Members will receive a full Marriott Bonvoy® Points refund for the Hotel portion of the Travel Package Award. The refund will be based on the current Points redemption category levels and will equal the sum of the Peak Points Redemption Rate per each Night of the Travel Package Award, at the highest category for which the Award was eligible. The airline miles portion of the Travel Package Award was deposited to you at the time of purchase of the Travel Package Award and, therefore, will not be refunded.
Marriott Travel Packages [** Discontinued Jan 19, 2022 **]
Sep 7, 2020, 11:09 am
#631
Join Date: Jan 2001
Location: Toronto, Canada
Posts: 700
I know there is post 618, but that seemed to be a special situation. I have no bookings and have been waiting (probably for nothing).
Sep 8, 2020, 5:11 pm
#633
Join Date: Mar 2007
Location: MSP
Programs: Marriott Lifetime Titanium, UA Silver, Hertz 5*
Posts: 913
Finally gave up the battle and recently redeemed my last TP for a staycation in Cape Cod. Was originally due to go to Costa Rica at Thanksgiving. However I do not see travel to Costa Rica being realistic this year, and cannot move the cert due to a rise to CAT6 for my hotel. Not fully confident that Marriott will do the right thing and extend again, and even if they do, I was doubtful I could make it work for next year.
Assuming we do not get back closer to normal for another 10-12 months, I will be hard pressed to use up all my various free night certs by end 2021.
In the end I did pretty ok out of the TP's (mostly redeemed in Asia), and while I miss the value, it was becoming increasingly difficult to work with all the various limitations.
RIP - Marriott TPs
Assuming we do not get back closer to normal for another 10-12 months, I will be hard pressed to use up all my various free night certs by end 2021.
In the end I did pretty ok out of the TP's (mostly redeemed in Asia), and while I miss the value, it was becoming increasingly difficult to work with all the various limitations.
RIP - Marriott TPs
Last edited by crazyhorse; Sep 14, 2020 at 9:30 am
Sep 12, 2020, 12:46 pm
#634
Join Date: Dec 2012
Location: UK
Programs: BAEC Silver, VS Red, HH Gold, IHG Gold, Marriott Gold, SPG Basic, Alitalia Status Match
Posts: 1,173
Today I called up to detach my final TP from a booking I now can't make due to quarantine. It was an original TP2 (220k Bonvoys for old Cat1-5 7n + 50k airline miles). I asked the agent to detach and cancel the reservation to preserve the certificate. He said he'd done it and the cert would be back in my account in about 5 minutes. It has actually gone in as 45k Bonvoy points instead of the QP83 Cat1-4. I'm trying to decide if I'm happy with this.
The QP83 was originally attached to a booking at Marriott Hua Hin in a room for 4, but we had to cancel this due to Covid restrictions. This would have been great value. I then attached it to a stay for my wife that she had to make, but replacing a £200 cash booking. This was not really great value, but we were struggling to find a use for the cert before the 31 Jan 21 expiry date. Now my wife's trip has had to be cancelled. With no sign of any extensions to expiry dates, should I be happy with 45k Bonvoy with no expiry date of concern, or should I try to get the QP83 back and hope it can be extended again? Or should I be cheeky and ask for it back only if Marriott extend the vouchers one more time?
45k isn't much, but it's a better return than what I was previously facing.
The QP83 was originally attached to a booking at Marriott Hua Hin in a room for 4, but we had to cancel this due to Covid restrictions. This would have been great value. I then attached it to a stay for my wife that she had to make, but replacing a £200 cash booking. This was not really great value, but we were struggling to find a use for the cert before the 31 Jan 21 expiry date. Now my wife's trip has had to be cancelled. With no sign of any extensions to expiry dates, should I be happy with 45k Bonvoy with no expiry date of concern, or should I try to get the QP83 back and hope it can be extended again? Or should I be cheeky and ask for it back only if Marriott extend the vouchers one more time?
45k isn't much, but it's a better return than what I was previously facing.
Sep 12, 2020, 12:58 pm
#635
Join Date: Dec 2007
Location: SFO
Posts: 4,916
Today I called up to detach my final TP from a booking I now can't make due to quarantine. It was an original TP2 (220k Bonvoys for old Cat1-5 7n + 50k airline miles). I asked the agent to detach and cancel the reservation to preserve the certificate. He said he'd done it and the cert would be back in my account in about 5 minutes. It has actually gone in as 45k Bonvoy points instead of the QP83 Cat1-4. I'm trying to decide if I'm happy with this.
The QP83 was originally attached to a booking at Marriott Hua Hin in a room for 4, but we had to cancel this due to Covid restrictions. This would have been great value. I then attached it to a stay for my wife that she had to make, but replacing a £200 cash booking. This was not really great value, but we were struggling to find a use for the cert before the 31 Jan 21 expiry date. Now my wife's trip has had to be cancelled. With no sign of any extensions to expiry dates, should I be happy with 45k Bonvoy with no expiry date of concern, or should I try to get the QP83 back and hope it can be extended again? Or should I be cheeky and ask for it back only if Marriott extend the vouchers one more time?
45k isn't much, but it's a better return than what I was previously facing.
The QP83 was originally attached to a booking at Marriott Hua Hin in a room for 4, but we had to cancel this due to Covid restrictions. This would have been great value. I then attached it to a stay for my wife that she had to make, but replacing a £200 cash booking. This was not really great value, but we were struggling to find a use for the cert before the 31 Jan 21 expiry date. Now my wife's trip has had to be cancelled. With no sign of any extensions to expiry dates, should I be happy with 45k Bonvoy with no expiry date of concern, or should I try to get the QP83 back and hope it can be extended again? Or should I be cheeky and ask for it back only if Marriott extend the vouchers one more time?
45k isn't much, but it's a better return than what I was previously facing.
Sep 12, 2020, 9:55 pm
#636
Join Date: Dec 2008
Location: DUB-BOS
Programs: various
Posts: 3,692
Today I called up to detach my final TP from a booking I now can't make due to quarantine. It was an original TP2 (220k Bonvoys for old Cat1-5 7n + 50k airline miles). I asked the agent to detach and cancel the reservation to preserve the certificate. He said he'd done it and the cert would be back in my account in about 5 minutes. It has actually gone in as 45k Bonvoy points instead of the QP83 Cat1-4. I'm trying to decide if I'm happy with this.
The QP83 was originally attached to a booking at Marriott Hua Hin in a room for 4, but we had to cancel this due to Covid restrictions. This would have been great value. I then attached it to a stay for my wife that she had to make, but replacing a £200 cash booking. This was not really great value, but we were struggling to find a use for the cert before the 31 Jan 21 expiry date. Now my wife's trip has had to be cancelled. With no sign of any extensions to expiry dates, should I be happy with 45k Bonvoy with no expiry date of concern, or should I try to get the QP83 back and hope it can be extended again? Or should I be cheeky and ask for it back only if Marriott extend the vouchers one more time?
45k isn't much, but it's a better return than what I was previously facing.
The QP83 was originally attached to a booking at Marriott Hua Hin in a room for 4, but we had to cancel this due to Covid restrictions. This would have been great value. I then attached it to a stay for my wife that she had to make, but replacing a £200 cash booking. This was not really great value, but we were struggling to find a use for the cert before the 31 Jan 21 expiry date. Now my wife's trip has had to be cancelled. With no sign of any extensions to expiry dates, should I be happy with 45k Bonvoy with no expiry date of concern, or should I try to get the QP83 back and hope it can be extended again? Or should I be cheeky and ask for it back only if Marriott extend the vouchers one more time?
45k isn't much, but it's a better return than what I was previously facing.
For me, I now have so many nights/points that need to be used in 2021, the last thing I need is a 7 night TP, so decided to cash out now at what I consider a substandard rate.
I think we have 12-18 months to go with Covid, so even if they extend by 12 month, I would still be challenged to use it as efficiently as I would like
Sep 14, 2020, 4:08 am
#637
Join Date: Sep 2017
Location: SFO/LAX/SAN/LAS/DFW/JFK/LGA/EWR/MIA
Posts: 1,073
if you remember what happened when the pandemic first nuked the industry, hilton and hyatt came out strong with their 2022 extensions. then marriot took its sweet time to copy everyone like its hot mess cluster circus show partner UA.
im just going to wait and see.
Sep 14, 2020, 5:17 pm
#639
Join Date: May 2009
Location: UK
Posts: 3,951
nobody will get any answers from marriott until the very last minute. anything you hear from the CSRs about not extending TPs is probably correct, only for now. things are fluid. based on everything happening within the US, my guess is that marriott will extend the TPs. the stupid date of 1/31/21 never made sense when they extended the elite status to 2022. think about how stupid it would have been if they only extended the status until 2/28/21. yet they expect people to use the TP in the middle of a travel meltdown. typical bonvoy idiots.
if you remember what happened when the pandemic first nuked the industry, hilton and hyatt came out strong with their 2022 extensions. then marriot took its sweet time to copy everyone like its hot mess cluster circus show partner UA.
im just going to wait and see.
if you remember what happened when the pandemic first nuked the industry, hilton and hyatt came out strong with their 2022 extensions. then marriot took its sweet time to copy everyone like its hot mess cluster circus show partner UA.
im just going to wait and see.
Sep 15, 2020, 1:44 pm
#640
Join Date: Jan 2006
Location: Bay Area
Programs: HH, PC, SPG, MR, GP, US, UA, AA
Posts: 3,466
I have called to make a booking using 7-night category 1-4 cert (converted from old 1-5 cert). The booking initially showing"This Reservation has e-certificate(s)", however after I hung up and refresh the booking, it switched to "Deduct your points now for your stay, or we’ll automatically take care of this for you 15 days prior to your arrival.". Contacted the hotel first, was told there isn't a certificate attached to the reservation. Called Bonvoy multiple times and even pmed lurker, no one can get it fixed, very frustrating.
Sep 15, 2020, 6:42 pm
#641
Join Date: Sep 2017
Location: SFO/LAX/SAN/LAS/DFW/JFK/LGA/EWR/MIA
Posts: 1,073
I have called to make a booking using 7-night category 1-4 cert (converted from old 1-5 cert). The booking initially showing"This Reservation has e-certificate(s)", however after I hung up and refresh the booking, it switched to "Deduct your points now for your stay, or we’ll automatically take care of this for you 15 days prior to your arrival.". Contacted the hotel first, was told there isn't a certificate attached to the reservation. Called Bonvoy multiple times and even pmed lurker, no one can get it fixed, very frustrating.
Sep 16, 2020, 2:32 am
#642
Join Date: Dec 2012
Location: UK
Programs: BAEC Silver, VS Red, HH Gold, IHG Gold, Marriott Gold, SPG Basic, Alitalia Status Match
Posts: 1,173
I have called to make a booking using 7-night category 1-4 cert (converted from old 1-5 cert). The booking initially showing"This Reservation has e-certificate(s)", however after I hung up and refresh the booking, it switched to "Deduct your points now for your stay, or we’ll automatically take care of this for you 15 days prior to your arrival.".
Sep 24, 2020, 5:33 pm
#643
Join Date: May 2009
Posts: 821
I hope so but I doubt, I think not too many people have old 7 nights certificate (till 1/31/21 ) left, I was planning call in Oct now I will wait, worst case is they give me 45K points back I guess.
nobody will get any answers from marriott until the very last minute. anything you hear from the CSRs about not extending TPs is probably correct, only for now. things are fluid. based on everything happening within the US, my guess is that marriott will extend the TPs. the stupid date of 1/31/21 never made sense when they extended the elite status to 2022. think about how stupid it would have been if they only extended the status until 2/28/21. yet they expect people to use the TP in the middle of a travel meltdown. typical bonvoy idiots.
if you remember what happened when the pandemic first nuked the industry, hilton and hyatt came out strong with their 2022 extensions. then marriot took its sweet time to copy everyone like its hot mess cluster circus show partner UA.
im just going to wait and see.
if you remember what happened when the pandemic first nuked the industry, hilton and hyatt came out strong with their 2022 extensions. then marriot took its sweet time to copy everyone like its hot mess cluster circus show partner UA.
im just going to wait and see.
Sep 24, 2020, 6:49 pm
#644
FlyerTalk Evangelist
Join Date: Jun 2007
Location: Toronto
Programs: UA 1K, AC MM E75, Marriott LT Ti, IHG Dia Amb, Hyatt Glob
Posts: 15,521
I believe that’s been changed to 5K pts. Sorry to be the bearer of bad news.
Sep 25, 2020, 9:35 am
#645
Join Date: Dec 2012
Location: UK
Programs: BAEC Silver, VS Red, HH Gold, IHG Gold, Marriott Gold, SPG Basic, Alitalia Status Match
Posts: 1,173