Sep 3, 2019, 10:48 am
Last edit by: margarita girl
FAQ from Jan 19/22 email from Marriott:
No. Due to varying factors such as low volume in demand, we are no longer selling Travel Package Awards as of January 19, 2022.
Q: What happens to the Travel Package Award I already have in my Account?
If you have a Travel Package Award attached to an existing Reservation, rest assured, we will be honoring your stay and no additional action is required.
Please Note:
The airline miles portion of the Travel Package Award was deposited to you at the time of purchase of the Travel Package Award and, therefore, will not be refunded.
Q: What happens if I need to modify or cancel my Travel Package Award redemption Reservation after March 2, 2022?
If you modify or cancel a Redemption Reservation that has a Travel Package Award attached to it after March 2, 2022, you must contact Member Support to cancel the Travel Package Award, after which you will receive a full Marriott Bonvoy® Point refund for the Hotel portion of the Award. Please visit https://www.marriott.com/help/loyalt...mer-support.mi to find the appropriate Member Support phone number based on your geographic location.
Q: How many Points will I be refunded?
Members will receive a full Marriott Bonvoy® Points refund for the Hotel portion of the Travel Package Award. The refund will be based on the current Points redemption category levels and will equal the sum of the Peak Points Redemption Rate per each Night of the Travel Package Award, at the highest category for which the Award was eligible. The airline miles portion of the Travel Package Award was deposited to you at the time of purchase of the Travel Package Award and, therefore, will not be refunded.
Can I Still Order Travel Package Awards?
Information on Marriott Bonvoy® Travel Packages
No. Due to varying factors such as low volume in demand, we are no longer selling Travel Package Awards as of January 19, 2022.
Q: What happens to the Travel Package Award I already have in my Account?
If you have a Travel Package Award attached to an existing Reservation, rest assured, we will be honoring your stay and no additional action is required.
Please Note:
The airline miles portion of the Travel Package Award was deposited to you at the time of purchase of the Travel Package Award and, therefore, will not be refunded.
Q: What happens if I need to modify or cancel my Travel Package Award redemption Reservation after March 2, 2022?
If you modify or cancel a Redemption Reservation that has a Travel Package Award attached to it after March 2, 2022, you must contact Member Support to cancel the Travel Package Award, after which you will receive a full Marriott Bonvoy® Point refund for the Hotel portion of the Award. Please visit https://www.marriott.com/help/loyalt...mer-support.mi to find the appropriate Member Support phone number based on your geographic location.
Q: How many Points will I be refunded?
Members will receive a full Marriott Bonvoy® Points refund for the Hotel portion of the Travel Package Award. The refund will be based on the current Points redemption category levels and will equal the sum of the Peak Points Redemption Rate per each Night of the Travel Package Award, at the highest category for which the Award was eligible. The airline miles portion of the Travel Package Award was deposited to you at the time of purchase of the Travel Package Award and, therefore, will not be refunded.
Marriott Travel Packages [** Discontinued Jan 19, 2022 **]
Apr 13, 2020, 3:23 am
#481
Join Date: May 2009
Location: UK
Posts: 3,951
^Cancelled a res. online, TP has not been automatically returned. I did see up thread suggested that those TP’s that were manually attached with effort or issue (which this was) may need to be manually detached.
Or perhaps I would have had better lucky with the room type change trick, turning the res. into a points advance rate and realising the cert? Can try that next time!
Or perhaps I would have had better lucky with the room type change trick, turning the res. into a points advance rate and realising the cert? Can try that next time!
Apr 14, 2020, 2:11 pm
#482
Join Date: May 2016
Posts: 120
I put aside an hour today and prepared for the worst. Called the platinum line and asked them to detach the certificate from my June trip but don't cancel the reservation. She said she did it and then I refreshed my account and it wasn't there. She put me on hold and it turned out that the system deleted the certificate when she detached it so she had to create a new one. Bonus is that it extended to a year from today. My week was in June in the outer banks and I doubt it's happening so didn't want to leave it to last minute.
So if you call make sure it's back in your account first to save you some headaches! Start to finish it was 13 minutes.
So if you call make sure it's back in your account first to save you some headaches! Start to finish it was 13 minutes.
Apr 15, 2020, 3:34 am
#483
Join Date: May 2009
Location: UK
Posts: 3,951
Apr 16, 2020, 1:50 pm
#484
Join Date: Nov 2006
Programs: AA MM PP, MR LT Plat, Globalist
Posts: 1,002
Check in on expiration date?
I canceled my res and was pleasantly surprised to see the travel certificate immediately returned to my account. Now I just have to make sure it doesn't disappear (which has happened before!)
Just now, I spoke with a Marriott agent, who claimed that my check-out date needs to happen before the certificate expiration date. But I recall that you just need to redeem the certificate before checking in, so you can check in on the expiration date. Is this still the case, and if so, do you need to make sure the hotel follows through with redeeming your cert immediately after checking in?
Just now, I spoke with a Marriott agent, who claimed that my check-out date needs to happen before the certificate expiration date. But I recall that you just need to redeem the certificate before checking in, so you can check in on the expiration date. Is this still the case, and if so, do you need to make sure the hotel follows through with redeeming your cert immediately after checking in?
Apr 16, 2020, 2:22 pm
#485
Join Date: Jul 2016
Location: ORD
Programs: Hyatt Globalist, IHG Platinum, Bonvoy Platinum, Hilton Gold - cheapass economy flyer!
Posts: 241
I called in to see if they'd extend it for me, my certificate still has an expiration date in early summer. No dice - they say they're not supposed to because the system is going to update everyone's automatically. I guess we'll see. I would have liked to make a reservation now, in case end of year travel gets busy.
If my cert isn't updated by April 30, I expect I'll be calling back in.
If my cert isn't updated by April 30, I expect I'll be calling back in.
Apr 16, 2020, 6:01 pm
#486
FlyerTalk Evangelist
Join Date: Jun 2007
Location: Toronto
Programs: UA 1K, AC MM E75, Marriott LT Ti, IHG Dia Amb, Hyatt Glob
Posts: 15,521
I called in to see if they'd extend it for me, my certificate still has an expiration date in early summer. No dice - they say they're not supposed to because the system is going to update everyone's automatically. I guess we'll see. I would have liked to make a reservation now, in case end of year travel gets busy.If my cert isn't updated by April 30, I expect I'll be calling back in.
Apr 16, 2020, 10:03 pm
#488
Join Date: Mar 2005
Location: MLI
Programs: UA Silver, MR Ambassador, HH Gold
Posts: 255
Apr 17, 2020, 6:43 am
#490
FlyerTalk Evangelist
Join Date: Mar 2010
Location: DAY
Programs: UA 1K 1MM; Marriott LT Titanium; Amex MR; Chase UR; Hertz PC; Global Entry
Posts: 10,159
My 2 TPs got extended as well, though not quite what I was expecting. Have to wonder how things like these happen.
Apr 17, 2020, 6:56 am
#491
Join Date: May 2009
Location: UK
Posts: 3,951
Apr 17, 2020, 7:21 am
#492
FlyerTalk Evangelist
Join Date: Mar 2010
Location: DAY
Programs: UA 1K 1MM; Marriott LT Titanium; Amex MR; Chase UR; Hertz PC; Global Entry
Posts: 10,159
Apr 17, 2020, 12:42 pm
#494
Suspended
Join Date: Jul 2001
Location: Watchlisted by the prejudiced, en route to purgatory
Programs: Just Say No to Fleecing and Blacklisting
Posts: 102,095
All my carts have been extended to expire at the end of January in 2021. Not sure it does me a lot of good.
Apr 17, 2020, 7:43 pm
#495
FlyerTalk Evangelist
Join Date: Jul 2003
Location: Florida
Posts: 29,762