Sep 3, 2019, 10:48 am
Last edit by: margarita girl
FAQ from Jan 19/22 email from Marriott:
No. Due to varying factors such as low volume in demand, we are no longer selling Travel Package Awards as of January 19, 2022.
Q: What happens to the Travel Package Award I already have in my Account?
If you have a Travel Package Award attached to an existing Reservation, rest assured, we will be honoring your stay and no additional action is required.
Please Note:
The airline miles portion of the Travel Package Award was deposited to you at the time of purchase of the Travel Package Award and, therefore, will not be refunded.
Q: What happens if I need to modify or cancel my Travel Package Award redemption Reservation after March 2, 2022?
If you modify or cancel a Redemption Reservation that has a Travel Package Award attached to it after March 2, 2022, you must contact Member Support to cancel the Travel Package Award, after which you will receive a full Marriott Bonvoy® Point refund for the Hotel portion of the Award. Please visit https://www.marriott.com/help/loyalt...mer-support.mi to find the appropriate Member Support phone number based on your geographic location.
Q: How many Points will I be refunded?
Members will receive a full Marriott Bonvoy® Points refund for the Hotel portion of the Travel Package Award. The refund will be based on the current Points redemption category levels and will equal the sum of the Peak Points Redemption Rate per each Night of the Travel Package Award, at the highest category for which the Award was eligible. The airline miles portion of the Travel Package Award was deposited to you at the time of purchase of the Travel Package Award and, therefore, will not be refunded.
Can I Still Order Travel Package Awards?
Information on Marriott Bonvoy® Travel Packages
No. Due to varying factors such as low volume in demand, we are no longer selling Travel Package Awards as of January 19, 2022.
Q: What happens to the Travel Package Award I already have in my Account?
If you have a Travel Package Award attached to an existing Reservation, rest assured, we will be honoring your stay and no additional action is required.
Please Note:
The airline miles portion of the Travel Package Award was deposited to you at the time of purchase of the Travel Package Award and, therefore, will not be refunded.
Q: What happens if I need to modify or cancel my Travel Package Award redemption Reservation after March 2, 2022?
If you modify or cancel a Redemption Reservation that has a Travel Package Award attached to it after March 2, 2022, you must contact Member Support to cancel the Travel Package Award, after which you will receive a full Marriott Bonvoy® Point refund for the Hotel portion of the Award. Please visit https://www.marriott.com/help/loyalt...mer-support.mi to find the appropriate Member Support phone number based on your geographic location.
Q: How many Points will I be refunded?
Members will receive a full Marriott Bonvoy® Points refund for the Hotel portion of the Travel Package Award. The refund will be based on the current Points redemption category levels and will equal the sum of the Peak Points Redemption Rate per each Night of the Travel Package Award, at the highest category for which the Award was eligible. The airline miles portion of the Travel Package Award was deposited to you at the time of purchase of the Travel Package Award and, therefore, will not be refunded.
Marriott Travel Packages [** Discontinued Jan 19, 2022 **]
Mar 20, 2020, 1:06 am
#436
Join Date: Sep 2017
Location: SFO/LAX/SAN/LAS/DFW/JFK/LGA/EWR/MIA
Posts: 1,073
According to the C19 policy, all unused certs with 2020 expiration dates will be automatically converted to have Jan 31 2021 expiration date with the task completion date sent on Apr 30. Hopefully for those of us still have cert(s) will see that auto-conversion without the need to follow up. But we all should take screenshots just in case!
Last edited by GundamWing01; Mar 20, 2020 at 3:25 pm
Mar 20, 2020, 11:16 am
#437
Join Date: Mar 2009
Location: SNA
Programs: M/R AMBASSADOR/LT/TIT/UASILVER/AAGOLD
Posts: 469
I canceled a 5 day travel package online for a hotel in France on March 13th and the certificate was immediately redeposited into my account. I dreaded calling in to cancel and took the chance.
Mar 20, 2020, 1:09 pm
#438
Join Date: Oct 2016
Posts: 141
I’ve had to cancel 4 travel package bookings. So sad because I spent hours and hours to get them booked to begin with 
Only 2 were returned to my account. I believe this is because the other 2 were manually attached.
The agent on the phone was clueless. I’ve emailed the Lurkers for assistance in getting my 2 certificate back.
Only 2 were returned to my account. I believe this is because the other 2 were manually attached.
The agent on the phone was clueless. I’ve emailed the Lurkers for assistance in getting my 2 certificate back.
Mar 20, 2020, 7:04 pm
#439
FlyerTalk Evangelist
Join Date: Jul 2003
Location: Florida
Posts: 29,762
Not sure if this is accurate. From what I know, any TP related activities still have to be done by the agent. There is another system in the background. Even after that TP is attached, we still can't see the TP is attached. So we are not able to detach online. Here is the SS of my booking with TP attached.
.
.
Granted, it is not 100% working but it seems if the initial bookings were done smoothly, i.e. thru the standard procedures by a competent rep, the system now recognize the cert and treat it the same as the CC FN cert at booking cancellation.
That is an improvement to me.
I’ve had to cancel 4 travel package bookings. So sad because I spent hours and hours to get them booked to begin with
Only 2 were returned to my account. I believe this is because the other 2 were manually attached.
The agent on the phone was clueless. I’ve emailed the Lurkers for assistance in getting my 2 certificate back.
Only 2 were returned to my account. I believe this is because the other 2 were manually attached.
The agent on the phone was clueless. I’ve emailed the Lurkers for assistance in getting my 2 certificate back.
Mar 20, 2020, 8:21 pm
#440
Suspended
Original Poster
Join Date: Jan 2017
Location: EWR/PHL/BWI
Posts: 4,412
See the 2 fresh DPs below.
Granted, it is not 100% working but it seems if the initial bookings were done smoothly, i.e. thru the standard procedures by a competent rep, the system now recognize the cert and treat it the same as the CC FN cert at booking cancellation.
That is an improvement to me.
Granted, it is not 100% working but it seems if the initial bookings were done smoothly, i.e. thru the standard procedures by a competent rep, the system now recognize the cert and treat it the same as the CC FN cert at booking cancellation.
That is an improvement to me.
I made my bookings recently by calling the Marriott Elite line. The rep was knowledgeable and knew exactly what I was asking. Still she could not do it. So she called her supervisor. The supervisor called another department and attached the TP. So I'd say all three parties are competent. She verified the TP numbers and the reservation numbers.
But I figure if I cancel the bookings, the hidden TPs will go back to my account automatically.
So I'd like to know of those DPs to see if they show the TPs are correctly attached, not just attached in the background.
Mar 23, 2020, 11:13 am
#441
Join Date: Jul 2016
Location: ORD
Programs: Hyatt Globalist, IHG Platinum, Bonvoy Platinum, Hilton Gold - cheapass economy flyer!
Posts: 241
We called Marriott Rewards today to see if they'd be willing to let us change dates on a hotel that went up from cat 4 to cat 5. As expected, they said no. They said as soon as there were any changes, we'd be unable to use at that hotel. And we could not use additional points to pay for the difference. They asked a supervisor (supposedly) and got the same answer. I was asking one more question, and the call magically got disconnected. "He hung up on us!" said my wife. I guess we've been bonvoyed.
Mar 23, 2020, 6:09 pm
#442
FlyerTalk Evangelist
Join Date: Aug 2010
Location: CPH
Programs: UAMP S, TK M&S E (*G), Marriott LTP, IHG P, SK EBG
Posts: 11,095
We called Marriott Rewards today to see if they'd be willing to let us change dates on a hotel that went up from cat 4 to cat 5. As expected, they said no. They said as soon as there were any changes, we'd be unable to use at that hotel. And we could not use additional points to pay for the difference. They asked a supervisor (supposedly) and got the same answer. I was asking one more question, and the call magically got disconnected. "He hung up on us!" said my wife. I guess we've been bonvoyed.
Also not all CSR are nice, they have hung up on me more than once. Call again until you find someone you are comfortable dealing with.
Mar 24, 2020, 12:59 am
#443
Join Date: Feb 2010
Posts: 1,026
I'd say it is possible.
I made my bookings recently by calling the Marriott Elite line. The rep was knowledgeable and knew exactly what I was asking. Still she could not do it. So she called her supervisor. The supervisor called another department and attached the TP. So I'd say all three parties are competent. She verified the TP numbers and the reservation numbers.
But I figure if I cancel the bookings, the hidden TPs will go back to my account automatically.
So I'd like to know of those DPs to see if they show the TPs are correctly attached, not just attached in the background.
I made my bookings recently by calling the Marriott Elite line. The rep was knowledgeable and knew exactly what I was asking. Still she could not do it. So she called her supervisor. The supervisor called another department and attached the TP. So I'd say all three parties are competent. She verified the TP numbers and the reservation numbers.
But I figure if I cancel the bookings, the hidden TPs will go back to my account automatically.
So I'd like to know of those DPs to see if they show the TPs are correctly attached, not just attached in the background.
need to call up to manually detach cert before cancelling
Mar 24, 2020, 6:19 am
#444
Suspended
Original Poster
Join Date: Jan 2017
Location: EWR/PHL/BWI
Posts: 4,412
You are correct. It is always recommended to call up the agents to attach and detach those TPs. It may take some time. But it will get done.
Mar 28, 2020, 11:52 pm
#445
Join Date: Aug 2009
Location: SFO
Programs: Hyatt Globalist, Marriott Platinum (LTG), Hilton Gold, United 1K, AA EXP, AS MVP 75K
Posts: 208
Previously extended certs won’t get new expiration date
I called in to cancel a reservation with a 7-night Cat 4 voucher attached due to COVID-19. The voucher was supposed to expire last year but Marriott extended it out a year and is now expected to expire June 2020. I was hoping Marriott would push out the date to 2021 as was the case with my AMEX free night certs but they were unwilling to budge because of previous extension.
Mar 29, 2020, 10:42 am
#446
Join Date: Dec 2012
Location: UK
Programs: BAEC Silver, VS Red, HH Gold, IHG Gold, Marriott Gold, SPG Basic, Alitalia Status Match
Posts: 1,173
I called in to cancel a reservation with a 7-night Cat 4 voucher attached due to COVID-19. The voucher was supposed to expire last year but Marriott extended it out a year and is now expected to expire June 2020. I was hoping Marriott would push out the date to 2021 as was the case with my AMEX free night certs but they were unwilling to budge because of previous extension.
Mar 29, 2020, 11:25 am
#447
FlyerTalk Evangelist
Join Date: Aug 2005
Location: BOS/EAP
Programs: UA 1K, MR LTT, HH Dia, Amex Plat
Posts: 32,063
I called in to cancel a reservation with a 7-night Cat 4 voucher attached due to COVID-19. The voucher was supposed to expire last year but Marriott extended it out a year and is now expected to expire June 2020. I was hoping Marriott would push out the date to 2021 as was the case with my AMEX free night certs but they were unwilling to budge because of previous extension.
Lastly, Members who currently have an active Free Night Award (FNA) expiring in 2020 as part of their credit card benefit, annual choice benefit, promotions or travel package will be able to use it through January 31, 2021. The system will automatically complete the updates by the end of April 2020.
Mar 29, 2020, 12:23 pm
#448
Join Date: Jan 2006
Location: SFOSJCOAK
Programs: AA-EXP & 1MM+, AS, MR-LTT, HH Gold
Posts: 7,581
I called in to cancel a reservation with a 7-night Cat 4 voucher attached due to COVID-19. The voucher was supposed to expire last year but Marriott extended it out a year and is now expected to expire June 2020. I was hoping Marriott would push out the date to 2021 as was the case with my AMEX free night certs but they were unwilling to budge because of previous extension.
My bold.
Have a question re credit card free night. Do you know (or anyone else) if a Chase Visa Signature card free night gets extended? Where can I find that info? By calling only?
Thanks
Mar 29, 2020, 12:26 pm
#449
FlyerTalk Evangelist
Join Date: Jun 2007
Location: Toronto
Programs: UA 1K, AC MM E75, Marriott LT Ti, IHG Dia Amb, Hyatt Glob
Posts: 15,521
Read cfischer's post directly above yours. Should be done automatically.
Mar 29, 2020, 2:49 pm
#450
Join Date: Sep 2017
Location: SFO/LAX/SAN/LAS/DFW/JFK/LGA/EWR/MIA
Posts: 1,073
I called in to cancel a reservation with a 7-night Cat 4 voucher attached due to COVID-19. The voucher was supposed to expire last year but Marriott extended it out a year and is now expected to expire June 2020. I was hoping Marriott would push out the date to 2021 as was the case with my AMEX free night certs but they were unwilling to budge because of previous extension.
also, here are some doc posts with useful comments:
Marriott To Extend Free Night Certificates Until January 31st, 2021
Marriott Announces COVID-19 Response: Cancellation Policy, Award Certificates Extended & More
Last edited by GundamWing01; Mar 29, 2020 at 4:39 pm