margarita girl

Since the reservation has already been canceled, I think it’s too late. OP would have needed to contact the hotel to modify the reservation before cancellation.

ankomonkey

I have 1 TP cert left to use (air miles received). It should have been used this summer but Covid meant our flights were cancelled and the country wasn't letting us in anyway. With only school holidays to potentially use it, we are really running out of chances to use it before end of Jan 2021. With many countries off-limits, especially those with warmer weather towards year end, I have completely run out of ideas for how to use it. A couple of city hotels would be of interest, but only for a couple of days, and the majority of those won't allow 4 in a room, so I'd have to spend more points booking a second room and would only use 3 out of the 7 days the cert allows. Staycation options simply do not appeal - again, especially for 7 days in UK autumn/winter.

There must be many others in a similar position, with hotel certs they cannot easily use. Does anyone think Bonvoy might budge and allow further date extension, upgrading to higher categories, etc.?

Erin Barker

This one felt like a win...

I called Marriott to discuss options for upcoming Kauai trip cancelled due to Sheraton being closed in September and actually not accepting new bookings until 1/2021. This trip was booked precovid and before it was changed to a cat 6 hotel. I was transferred to Loyalty Care and was told they would extend certificate expiring in Feb for one year from the date of request so suggested I wait until closer to the expiration date. I then asked about the situation with the Cat 5 certificate and wanting to use it on the Cat 6 hotel since the change happened after I booked. The rep said her supervisor would upgrade cert to a category 6 but today only because there were no guarantees anyone else would do it in the future. So that meant only for 1 year extension from today. After agreeing to the upgrade and extension she did run into trouble with upgrading without additional points, so we agreed to 25K points.

onlysuites

What number did you call them on?

Erin Barker

800-228-9290 But the rep transferred me to what she referred to at Loyalty Care. From there it was the associate and her supervisor that helped with the extension and upgrade.

pazza2000

That sounds like a win to me

xslash10x

Correct, I would have had to call the hotel prior to cancelling the reservation. Obviously, at the time, I didn't know that this was a possible workaround.

choicespy

If it’s any consolation, I was in exactly the same situation as you. I tried changing my reservation direct with the hotel but they would not budge. They said only Marriot could change it. Of course I tried changing with Marriot but they could not do it either (despite sympathy and a genuine want to help me). They just don’t seem to be able to override the system.

Am stuck with a Cat 5 cert.

pazza2000

So the technology to upgrade these certs with points is still available, and relatively simple, it’s just finding the right agent that will allow it to be done, which is rare?

rny321

Same here. I had an August reservation at a hotel in Hawaii that had gone up in category after I booked it. I tried first with the hotel and later with Marriott to get my reservation moved to a later date but was unsuccessful.

pazza2000

Sorry to bring this up again, however as we move into Autumn tomorrow, and things are pretty much the same, what do you think the likelihood of a further auto-extension from Bonvoy for these is, and when could we expect? I completely appreciate it’s just a guessing game.

bobby212345

Look for Marriot last new code for travel packages. Is it tcp4?

soy

Finally gave up the battle and recently redeemed my last TP for a staycation in Cape Cod. Was originally due to go to Costa Rica at Thanksgiving. However I do not see travel to Costa Rica being realistic this year, and cannot move the cert due to a rise to CAT6 for my hotel. Not fully confident that Marriott will do the right thing and extend again, and even if they do, I was doubtful I could make it work for next year.

Assuming we do not get back closer to normal for another 10-12 months, I will be hard pressed to use up all my various free night certs by end 2021.

In the end I did pretty ok out of the TP's (mostly redeemed in Asia), and while I miss the value, it was becoming increasingly difficult to work with all the various limitations.


RIP - Marriott TPs

s879

Anyone had any luck with getting the 31st January expiry extended? Its already been extended once and then Marriott extended it to 31st January for everyone.

margarita girl

See post # 618.