AmEx Bonvoy Brilliant Luxury Card [General Discussion Thread]

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Jan 12, 2020, 5:38 pm

#1126

UA-NYC

FlyerTalk Evangelist

Join Date: Apr 2008

Location: LGA/JFK/EWR

Programs: UA 1K1.75MM, Hyatt Globalist, abandoned Marriott LTT (RIP SPG), Hertz PC

Posts: 21,172

Won't be using any Marriott certs on limited service properties when Hyatt offers great full service ones (not subject to the nonsensical Peak whims) at the same category level on a CC/annual cert

Jan 14, 2020, 6:27 am

#1127

mrstraveler

Join Date: Nov 2012

Posts: 595

Quote:

Originally Posted by gengar

That's really poor. Have you contacted AMEX customer service about this?

Yes I have and they quoted the time frame stated in the T & C, that I should check again when current statement closes and then try contacting Marriott 🙄

Jan 16, 2020, 2:38 pm

#1128

zymm

Join Date: Apr 2017

Location: Bay Area - East Bay

Programs: UA 1k, AS 75k, Marriott Platinum, Hyatt Explorist

Posts: 641

My card anniversary is late September and still no cert, am I going to have to call?

Jan 16, 2020, 4:14 pm

#1129

Marriott Bonvoy Lurker

Company Representative, Marriott Bonvoy

Join Date: Feb 2019

Programs: Marriott Bonvoy

Posts: 690

Quote:

Originally Posted by zymm

My card anniversary is late September and still no cert, am I going to have to call?

Hi zymm, the American Express Card Anniversary Free Night Awards are issued approximately 12 weeks after your account anniversary date; Account anniversary date is the date that is twelve months after your account open date, and the same date each twelve months thereafter. Please note that these Anniversary Free Night Awards are added to your Marriott Bonvoy Account in an automated process - we cannot manually post these Awards to Accounts. If you would like, I'd be more than happy to take a look at your Marriott Bonvoy Account and follow up with you directly. Please send me a PM (Private Mail) here on FT or email me at: [email protected] with your first/last name, Marriott Bonvoy number, and email address. -Leanne

zymm likes this.

Jan 17, 2020, 1:16 pm

#1130

Horuseye

Join Date: Mar 2017

Programs: One World

Posts: 9

Has anyone had luck getting reimbursed for prepaid room charges booked at Marriott.com? Thanks

Jan 17, 2020, 1:33 pm

#1131

escapefromphl

Join Date: Sep 2008

Location: SF Bay Area

Programs: None - previously UA

Posts: 4,867

Quote:

Originally Posted by Horuseye

Has anyone had luck getting reimbursed for prepaid room charges booked at Marriott.com? Thanks

Yes. $300 credit triggered on prepaid room, took a few days to credit.

Jan 17, 2020, 3:24 pm

#1132

Horuseye

Join Date: Mar 2017

Programs: One World

Posts: 9

Thanks, I was told it would not work and that it is not included in the TC. I cannot find that anywhere in the TC.

Last edited by Horuseye; Jan 17, 2020 at 3:31 pm

Jan 17, 2020, 5:56 pm

#1133

crimsona

Join Date: Jan 2011

Location: YVR to SEA

Posts: 2,536

Hilton prepaid have issues with the Amex aspire resort credit, but that's a separate card altogether

Jan 20, 2020, 3:09 pm

#1134

gre

Join Date: Jul 2005

Location: IAD, DCA

Programs: UA-Plat, Marriott-Plat, AAI, AAII

Posts: 3,758

Limited Priority Pass Benefits?

I searched and found nothing on this - but it appears that the Priority Pass Select deal that comes with this card allows club entry only - no $28 restaurant credits when no club is available?

Jan 20, 2020, 3:19 pm

#1135

crimsona

Join Date: Jan 2011

Location: YVR to SEA

Posts: 2,536

That's the case with all Amex issued Priority Pass cards

Jan 21, 2020, 1:01 pm

#1136

gre

Join Date: Jul 2005

Location: IAD, DCA

Programs: UA-Plat, Marriott-Plat, AAI, AAII

Posts: 3,758

Kind of a big deal

Quote:

Originally Posted by crimsona

That's the case with all Amex issued Priority Pass cards

This is kind of a big deal for no one, including AmEx (in any of the literature they sent me), to mention.

In my case it appears that 2 of the domestic airports I use most often, DEN and DCA, have no lounges available.

Jan 21, 2020, 2:23 pm

#1137

Zorak

Moderator: Hyatt; FlyerTalk Evangelist

Join Date: Jun 2015

Location: WAS

Programs: :rolleyes:, DL DM, Mlife Plat, Caesars Diam, Marriott Tit, UA Gold, Hyatt Glob, invol FT beta tester

Posts: 18,946

Quote:

Originally Posted by gre

This is kind of a big deal for no one, including AmEx (in any of the literature they sent me), to mention.

How are you defining "no one"? It got a lot of blog coverage, and there's an FT thread: https://www.flyertalk.com/forum/amer...st-2019-a.html

But I agree with your main point that AMEX is remiss in not mentioning it prominently on the benefits page, and PP also ought to note that not all PP memberships provide restaurant access.

(I did find a notice on a PDF form from AMEX for enrolling in PP but that's rather late to be finding out about it)

EdV likes this.

Jan 22, 2020, 5:48 am

#1138

gre

Join Date: Jul 2005

Location: IAD, DCA

Programs: UA-Plat, Marriott-Plat, AAI, AAII

Posts: 3,758

Thanks for the link.
FYI - search AMEX and Priority Pass and it does not come up.
I guess I never thought of researching what you don't get when signing up for a program.
Before signing up I looked at the Priority Pass website and found no mention of this sort of limited membership.

Jan 22, 2020, 10:24 am

#1139

EdV

Join Date: Apr 2005

Location: Boston, MA

Programs: SPG Plat, PC Plat, AA ExPlat, LT Gold

Posts: 1,899

Quote:

Originally Posted by zymm

My card anniversary is late September and still no cert, am I going to have to call?

Quote:

Originally Posted by Marriott Bonvoy Lurker

Please note that these Anniversary Free Night Awards are added to your Marriott Bonvoy Account in an automated process - we cannot manually post these Awards to Accounts. -Leanne

Hello Leanne! Thank you for the help in this forum, much appreciated. I will say that while maybe Marriott cannot manually add the Anniv Nights to our accounts Amex most certainly can do that. My anniversary was also in September and I still hadn't received it. I called Amex 2 days ago and they were able to manually force it to be added to my account. I literally refreshed my screen and saw it now showing up in there. Just wanted people to know they should be calling Amex to get this added quickly.

SPN Lifer, margarita girl and zymm like this.

Jan 26, 2020, 2:39 pm

#1140

geoff325

Join Date: Aug 2018

Posts: 206

............

Last edited by geoff325; Jan 26, 2020 at 2:42 pm Reason: DM Sent instead