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Post Your Marriott Bonvoy Elite Upgrade Experiences 2019

Post Your Marriott Bonvoy Elite Upgrade Experiences 2019

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Old Mar 4, 19, 7:32 am   -   Wikipost
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Property:
Date(s):
Room booked:
Room received:
Elite Level: (Platinum, Titanium, Ambassador)
Award stay: (yes/no), type (Points, PointSavers, C+P, Travel Package, CCFNA35K, CCFNA40K, etc.)
Rate Type: (Off Peak/Standard/Peak)
LNF stay: (yes/no)
SNAs redeemed: (yes/no)
Comments:
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Old Jul 10, 19, 6:11 am
  #271  
 
Join Date: Feb 2019
Posts: 676
Property: San Francisco Marriott Union Square
Date(s): 2 nights, July 2019
Room booked: King room (cheapest)
Room received: King room, club floor
Elite Level: Titanium
Award stay: No
Rate Type: Corporate rate
BRG stay: No
SNAs redeemed: No
Comments: Union square view
WillBarrett_68 is online now  
Old Jul 10, 19, 6:14 am
  #272  
 
Join Date: Feb 2019
Posts: 676
Property: Marriott Durham City Center
Date(s): 2 nights, July 2019
Room booked: King room (cheapest)
Room received: Corner King
Elite Level: Titanium
Award stay: No
Rate Type: Corporate rate
BRG stay: No
SNAs redeemed: No
Comments: Property seemed near capacity. Lots of renovations since the last time I was here (~4 years ago), new lobby and (small but well-run) M club, room bathrooms are about the same, though.
WillBarrett_68 is online now  
Old Jul 10, 19, 7:20 am
  #273  
 
Join Date: Mar 2003
Location: Pittsburgh, PA, USA
Programs: MR LT Titanium, IHG Plat., SWA A-List,UA Premier Silver, & PA/OH Turnpike Million Miler
Posts: 1,381
Bethany Beach Ocean Suites Residence Inn

Property: Bethany Beach Ocean Suites Residence Inn
Date(s): 5 nights, July 2019
Room booked: City View 2 Queen Studio Suite
Room received: City View 2 Queen Studio Suite
Elite Level: Lifetime Titanium
Award stay: Yes
Rate Type: N/A
BRG stay: N/A
SNAs redeemed: Requested for Oceanfront 2 Queen Studio Suite but not granted.
Comments: Very busy during July 4th week. Check-In experience was mediocre, no elite recognition. Arrived approx. 3:30, room not ready until 4:20 (20 minutes after check-in time). Day before departure requested late checkout for 2PM and granted without issue. Front Desk Associate also asked if there was anything else we needed. Night and day experience versus check-in. For breakfast they now do assigned tables which is a bit of a CF. Previous year you just checked in with the hostess and chose any available table. They also have added an upsell to a cook to order breakfast with omelettes etc., in addition to the standard RI complimentary breakfast. We stuck with the standard breakfast. The breakfast area has always been a full service restaurant for lunch and dinner. Only the upsell for breakfast is new this year. Since non guests of the hotel could also buy breakfast, I wondered if that contributed to the overcrowding during breakfast. In any case it is still a very nice oceanfront property on the boardwalk in Bethany Beach, DE. It is literally a one block walk into town with restaurants and shopping.

--Jon
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Old Jul 11, 19, 1:03 pm
  #274  
 
Join Date: Mar 2003
Location: Pittsburgh, PA, USA
Programs: MR LT Titanium, IHG Plat., SWA A-List,UA Premier Silver, & PA/OH Turnpike Million Miler
Posts: 1,381
Springhill Suites Newark Downtown (Newark, DE)

Property: Springhill Suites Newark Downtown (Newark, DE)
Date(s): 1 nights, July 2019
Room booked: 2 Queen Studio Suite
Room received: 2 Queen Studio Suite
Elite Level: Lifetime Titanium
Award stay: Yes
Rate Type: N/A
BRG stay: N/A
SNAs redeemed: No
Comments: Property is approx. 1 year old with the new SHS format with barnyard door bathrooms, daybed with trundle bed couch, and light brown color theme. Check in was good and gracious. Room was fine except one quirk. The only way to turn off the built-in lights above the mini-bar area and the desk area was with the room master light switch. This also disables the desk lamp and some of the outlets. My daughter was trying to sleep and it was impossible for me to shut off the overhead lights and just have the desk lamp on so as not to disturb her. I figured there must be a way for me to do so and spoke to the front desk associate and she reached out to a peer and I spoke to them as well. While both were very polite and tried hard, neither had a way to to resolve the issue. I have been in other new build SHS properties and don't recall this problem though I am not %100 sure of that. Regardless it is a bad lighting design. All light fixtures in a room should be individually switched. <EndRant> Breakfast offering was weak for SHS (items not refilled promptly) and limited selection. Property does have a small bar, which I didn't partake of it.

--Jon
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Old Jul 12, 19, 3:28 am
  #275  
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Join Date: Feb 2014
Location: N/A
Programs: Go Fish
Posts: 4,369
Property: Renaissance Fira Barcelona Spain
Date(s): 11-12 July 2019
Room booked: Basic twin x2
Room received: Skyline Suite and Junior Suite
Elite Level: TITANIUM
Award stay: NO
Rate Type: Corporate
LNF stay: N
SNAs redeemed: N

Once again excellent stay and upgrade at my usual BCN hotel!
Comments:
nufnuf77 is online now  
Old Jul 13, 19, 5:56 am
  #276  
 
Join Date: Jan 2019
Location: Dallas
Programs: AA Platinum Pro, Marriott Titanium/ Lifetime Platinum, Caesars Diamond, Hilton Gold, United Silver
Posts: 29
Property: St. Regis Maldives Vommuli
Date(s): June 28 - July 4
Room booked: Garden Villa
Room received: Overwater Villa
Elite Level: Titanium
Award stay: Yes
Rate Type: Award Stay
LNF stay: No
SNAs redeemed: No
Comments: Pre-upgraded a day before arrival
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Old Jul 13, 19, 10:19 am
  #277  
 
Join Date: Jan 2018
Location: Milano (Italy)
Programs: Marriott TITANIUM, BWR Dia, IHG, Millemiglia Alitalia
Posts: 286
Property: Sheraton Hacienda del Alamo Hotel&Resort (Spain)
Date(s): 13-16 July
Room booked: Classic room
Room received: 1 bedroom suite with terrace (huge, thank you!)
Elite Level: Titanium
Award stay: No
Rate Type: Member advance purchase
LNF stay: No
SNAs redeemed: No
Comments: Pre-upgraded a day before arrival!
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Old Jul 13, 19, 2:33 pm
  #278  
 
Join Date: Apr 2016
Posts: 3
Property: Mauna Kea Beach Hotel
Date(s):
Room booked: Golf Vista
Room received: 2-Room Beachfront Suite
Elite Level: Ambassador
Award stay: Yes, Bonvoy Points
Rate Type: Standard
LNF stay: No
SNAs redeemed: No
Comments: Upgrade to 2-room Beachfront suite on arrival, recognized as Amb, no SNA’s. Only partial ocean view, but not complaining with a $0.03 value on the redemption!
cfischer and Kacee like this.

Last edited by pbfoot; Jul 13, 19 at 2:54 pm
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Old Jul 13, 19, 3:52 pm
  #279  
 
Join Date: Nov 2001
Location: GEG
Programs: Marriott Titanium, Lifetime SkyClub
Posts: 2,079
Property: Davenport Grand Hotel (Spokane, WA)
Date(s): July 1X, 2019
Room booked: Standard King
Room received: Standard King
Elite Level: Titanium
Award stay: Yes - Marriott CC certificate
Rate Type: N/A
LNF stay: N/A
SNAs redeemed: Tried to, rejected
Comments: Property continues to waive the destination amenity fee for Plats and up (as it includes enhanced wifi). Received a zero balance due folio.
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Old Jul 14, 19, 10:08 am
  #280  
 
Join Date: May 2007
Location: Dallas, Texas
Programs: Marriott Lifetime Platinum, HH Gold, AA Gold
Posts: 29
Property: Sheraton Sydney
Date(s): January/February 2019
Room booked: standard king
Room received: 2 room suite overlooking park and water, lounge access
Elite Level:
Platinum
Award stay:one night points reward, one night paid for regular room
Rate Type: Standard
LNF stay: (yes/no)
SNAs redeemed: (yes/no)
Comments: Fantastic customer service from every employee I encountered. Had booked a different hotel already for other nights or would have stayed longer. Excellent exec lounge too. room was huge and 2 rooms, huge bathroom, 2 views, high floor, on regular points stay and I paid for another night & was able to stay in room.
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Old Jul 14, 19, 10:10 am
  #281  
 
Join Date: May 2007
Location: Dallas, Texas
Programs: Marriott Lifetime Platinum, HH Gold, AA Gold
Posts: 29
Property: Marriott Sydney
Date(s): February 2019
Room booked: regular K room
Room received: upgraded partial harbor view king room
Elite Level:
Platinum
Award stay: yes - points
Rate Type: standard
LNF stay:n/a
SNAs redeemed: n/a
Comments: upgraded on request checking in, to partial harbor view
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Old Jul 14, 19, 10:18 am
  #282  
 
Join Date: May 2007
Location: Dallas, Texas
Programs: Marriott Lifetime Platinum, HH Gold, AA Gold
Posts: 29
Property: Pier One Sydney Harbour Autograph Collection
Date(s): February 2019
Room booked: standard king
Room received: standard king water view first night, then they moved me to a room with street view next night
Elite Level:
Platinum
Award stay: one night award (upgraded night), second night paid, moved to room I woudn't want to stay in again on a weekend.
Rate Type: standard
LNF stay: n/a- sorry, I don't know what this means
SNAs redeemed: n/a - sorry, I don't know what this means
Comments: Excellent excellent customer service at front desk & in bar. amazing room first night on points. woke up looking into water in harbor. upgraded room. extended stay knowing was going to be moved to regular standard room, but there was a party in the hotel outside room and the music vibrated through the rooms until midnight on this side of hotel so while the room would have been fine (though would stay elsewhere staying for views if not on harbor side of hotel. if can stay on harbor side, I would stay here again in a heartbeat), weekend hotel party noise made it difficult & had to go sit in bar until party was over (hotel was full so couldn't move to other side of hotel). Location is excellent, but stayed in several bonvoy properties in Sydney & all are excellent locations for different reasons.
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Old Jul 14, 19, 10:21 am
  #283  
xar
 
Join Date: Jul 2018
Programs: Starriott Plat Premier
Posts: 244
Property: Royal Orchid Sheraton (Bangkok)
Date(s): 2 night, July 2019
Room booked: Base Room
Room received: Executive 1Br Suite
Elite Level: Titanium
Award stay: No
Rate Type: No
BRG stay: YES
SNAs redeemed: No
Comment: Great value. Posted my feedback in the master thread

Property: St Regis (Bangkok)
Date(s): 1 night, July 2019
Room booked: Deluxe Room
Room received: Grand Deluxe Room
Elite Level: Titanium
Award stay: Yes (75 night titanum gift)
Rate Type: -
BRG stay: No
SNAs redeemed: No
Comment: Posted my feedback in the master thread. Was kind of a rollercoaster as it started off with a CA Suite then back to Deluxe the day before only to get bumped up one category to Grand Deluxe.
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Old Jul 14, 19, 10:25 am
  #284  
 
Join Date: May 2007
Location: Dallas, Texas
Programs: Marriott Lifetime Platinum, HH Gold, AA Gold
Posts: 29
Property: Westin Sydney
Date(s): January & February 2019
Room booked: standard king
Room received: upgraded room & on high floor
Elite Level:
Platinum
Award stay:some paid nights and some rewards (points) nights.
Rate Type: standard
LNF stay: n/a- sorry, I don't know what this means
SNAs redeemed: n/a - sorry, I don't know what this means
Comments: originally intended to stay one night & switch to a less expensive hotel (solo vacation). this hotel & service was amazing. Stayed several times (used Sydney as a base; was in & out). This is easily now my favorite Westin anywhere. Exec lounge remembered my allergy on different checkins, & would bring me evening hors d'oeuvres & specify that they were allergy free for me. After one discussion they remembered my preferences, on different stays, days later. And the hotel was big, busy, and full. Excellent lounge breakfast and hors d'oeuvres. a couple 2 night stays when there was no available upgrade the first night, they would move my stuff for me the second night, if an upgraded room was available. Sinh Le in the Exec Lounge was an amazing employee. They all were, but he stood out (welcomed me by name after telling him on my first stay, and remembered me and my allergy, my drink preference; was incredible).
Once came into lobby soaked from sudden rain storm & someone ran at me with a towel.
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Old Jul 14, 19, 10:30 am
  #285  
 
Join Date: May 2007
Location: Dallas, Texas
Programs: Marriott Lifetime Platinum, HH Gold, AA Gold
Posts: 29
Property: Arts Hotel Barcelona
Date(s): July 2019
Room booked: standard king
Room received: upgraded high floor 2 beds (was asked if I was ok with 2 beds), requested half city half water view but had to move down 10 floors because it smelled of stale smoke; same view given. said it was upgraded. I'm not sure what non-upgrade would have been, perhaps low floor. all views were excellent.
Elite Level:
Platinum
Award stay: one night award, second night paid
Rate Type: standard
LNF stay: n/a- sorry, I don't know what this means
SNAs redeemed: n/a - sorry, I don't know what this means
Comments: No lounge access bc Ritz Carlton property. Very attentive service and without requesting, clerk was looking for an 'upgrade' while I was checking in. They offered access at 150Euros per night. Disappointed to not have a breakfast of any kind incl, but liked that they had nespresso machines in rooms. Really good service. many many interns in this hotel from all over the world, learning & working to get service delivery down pat.
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