Old Jul 14, 19, 10:30 am
  #285  
kh2866
 
Join Date: May 2007
Location: Dallas, Texas
Programs: Marriott Lifetime Platinum, HH Gold, AA Gold
Posts: 29
Property: Arts Hotel Barcelona
Date(s): July 2019
Room booked: standard king
Room received: upgraded high floor 2 beds (was asked if I was ok with 2 beds), requested half city half water view but had to move down 10 floors because it smelled of stale smoke; same view given. said it was upgraded. I'm not sure what non-upgrade would have been, perhaps low floor. all views were excellent.
Elite Level:
Platinum
Award stay: one night award, second night paid
Rate Type: standard
LNF stay: n/a- sorry, I don't know what this means
SNAs redeemed: n/a - sorry, I don't know what this means
Comments: No lounge access bc Ritz Carlton property. Very attentive service and without requesting, clerk was looking for an 'upgrade' while I was checking in. They offered access at 150Euros per night. Disappointed to not have a breakfast of any kind incl, but liked that they had nespresso machines in rooms. Really good service. many many interns in this hotel from all over the world, learning & working to get service delivery down pat.
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