Apr 21, 2020, 11:10 am
Last edit by: DELee
Marriott's privacy policy includes the ability to request all personal information.
Privacy Policy: https://www.marriott.com/about/privacy.mi
To obtain a copy of your personal data, click Privacy Rights, then click the link 'this form'.
FWIW: Thread about requesting Hilton data: Hilton personal information request
Privacy Policy: https://www.marriott.com/about/privacy.mi
To obtain a copy of your personal data, click Privacy Rights, then click the link 'this form'.
FWIW: Thread about requesting Hilton data: Hilton personal information request
Be Aware, All Marriotts Have an Internal System Where they can criticize you!!
Dec 23, 2018, 9:24 pm
#91
Join Date: Sep 2014
Location: YEG
Programs: Table scraps from Aeroplan and AmEx Plat
Posts: 901
OP, if you've spent virtually every night over the past few years at a hotel, I can understand why you would need certain things to be just so. I also agree that a one-sided story can be unfair. But then so is your account.
You've made it clear that you don't hesitate to confront people. I appreciate that and, and not to get all Petersonian here, the world does need people high on the trait disagreeableness, in certain circumstances anyway. I do worry that you don't fully appreciate how that comes across sometimes. Certainly hotel staff have other and better things to do than leave negative comments about guests. So what was it that compelled them to take the time and do those write-ups? Is it because they are mean, petty and vindictive? It's possible, and that seems to be your perspective (which, respectfully, smacks of projection a wee bit), but doubtful. I tend to think it's your "east coast" personality, whatever the hell that means. I think it's unfair to the many wonderful Mainers I know, as is the implication that that it's those snowflakes' fault for not being able to handle it. More than anything, it's just a poor excuse for being unnecessarily abrasive.
I doubt that the choking incident and the food spillage in and of themselves had much to do with the "concierge woman" (by the way that has a terrible ring to it, and this is coming from someone who's been accused of sexism on these very pages) posting a comment. I guarantee it was what you did and said in the aftermath, the bit you described as "call[ing] her out on it".
By the way, asking a hotel to get their engineer to monkey around with the motion detection system in order to disable it is something not the norm, and not only "in her mind".
You've made it clear that you don't hesitate to confront people. I appreciate that and, and not to get all Petersonian here, the world does need people high on the trait disagreeableness, in certain circumstances anyway. I do worry that you don't fully appreciate how that comes across sometimes. Certainly hotel staff have other and better things to do than leave negative comments about guests. So what was it that compelled them to take the time and do those write-ups? Is it because they are mean, petty and vindictive? It's possible, and that seems to be your perspective (which, respectfully, smacks of projection a wee bit), but doubtful. I tend to think it's your "east coast" personality, whatever the hell that means. I think it's unfair to the many wonderful Mainers I know, as is the implication that that it's those snowflakes' fault for not being able to handle it. More than anything, it's just a poor excuse for being unnecessarily abrasive.
I doubt that the choking incident and the food spillage in and of themselves had much to do with the "concierge woman" (by the way that has a terrible ring to it, and this is coming from someone who's been accused of sexism on these very pages) posting a comment. I guarantee it was what you did and said in the aftermath, the bit you described as "call[ing] her out on it".
By the way, asking a hotel to get their engineer to monkey around with the motion detection system in order to disable it is something not the norm, and not only "in her mind".
Dec 23, 2018, 9:51 pm
#92
Join Date: Oct 2007
Location: Catania, Sicily/South Jersey (PHL)/Houston, Texas/Red Stick/airborne in-between
Programs: United Global Svs, AA PlatPro, WN RR, AZ/ITA Freccia, Hilton Diam, Bonvoy Gold, Hertz Prez, IHG
Posts: 3,548
Do the Marriotts in China share the 'feedback' with the government for integration into the social credit score?
Dec 23, 2018, 10:03 pm
#93
Join Date: Mar 2018
Location: EDI/GLA
Programs: DL 2 MM Unobtainum | UA 1.1MM Gold | MR Bonvoy Titanium
Posts: 2,272
Dec 23, 2018, 10:30 pm
#94
Join Date: Dec 2003
Programs: AA Plat Pro, United Silver, Marriott LTT, Hyatt Globalist, Hilton Diamond, IHG Platinum
Posts: 1,120
...I doubt that the choking incident and the food spillage in and of themselves had much to do with the "concierge woman" (by the way that has a terrible ring to it, and this is coming from someone who's been accused of sexism on these very pages) posting a comment. I guarantee it was what you did and said in the aftermath, the bit you described as "call[ing] her out on it"...
...And for that GM to use that crap system to ban me from staying because of that? That woman should have spent her time trying to find out how to disable a motion sensor that shuts the air off in the room and gets the room too hot rather than focus on the comments from that stupid internal system.
Dec 24, 2018, 12:10 am
#95
Moderator, El Al and Marriott Bonvoy, FlyerTalk Evangelist
Join Date: Feb 2005
Location: SIN
Programs: SQ*G, Mar LTT, Hyatt Glb, AA LTG, LY, HH, IC, BA, DL, UA SLV
Posts: 12,019
Moderator Note
Folks,
I have deleted several posts where members are getting personal with one another which violates FlerTalk Rule 12. I’ve also deleted several posts which quoted those posts or continued the discussion from those posts. Please remember to discuss the topic at hand without personally attacking or discussing the character of your fellow members.
Thanks,
yosithezet
Co-Moderator, MSR Forum
I have deleted several posts where members are getting personal with one another which violates FlerTalk Rule 12. I’ve also deleted several posts which quoted those posts or continued the discussion from those posts. Please remember to discuss the topic at hand without personally attacking or discussing the character of your fellow members.
Thanks,
yosithezet
Co-Moderator, MSR Forum
Dec 24, 2018, 2:11 am
#96
FlyerTalk Evangelist
Join Date: Apr 2009
Location: India
Programs: Bonvoy Lifetime Titanium, IHG Plat, HH Gold, Trident Plat, DL Diamond, AI Maharajah
Posts: 29,682
curious to know what the outcome was in this situation....
Dec 24, 2018, 2:30 am
#97
FlyerTalk Evangelist
Join Date: Apr 2009
Location: India
Programs: Bonvoy Lifetime Titanium, IHG Plat, HH Gold, Trident Plat, DL Diamond, AI Maharajah
Posts: 29,682
Which is worth noting. Despite the fact that some might describe BHR as very high maintenance, he hasn't been uninvited and continues to be treated as he expects.
As we think about the quadrant with level of maintenance on one part and level of return on another part, seems like some customers might be considered high maintenance/high return.
Frankly, I doubt the typical hotel even looks at this info unless there is an issue. Considering they don't always recognize status or pre-upgrade guests, it seems unlikely they are paying any attention to this in most cases.
As we think about the quadrant with level of maintenance on one part and level of return on another part, seems like some customers might be considered high maintenance/high return.
Frankly, I doubt the typical hotel even looks at this info unless there is an issue. Considering they don't always recognize status or pre-upgrade guests, it seems unlikely they are paying any attention to this in most cases.
i regularly brief a senior counsel who happens to be one of the best & most expensive lawyers in the country....my clients engage him as the arguing counsel in a number of high stake matters & over the years my team & i have made dozens of trips with him within & outside the country....
as good a lawyer as he is, he is an equally horrible person to deal with....very high maintenance, rude, assertive & he steals things from hotel rooms....i've never stayed at a spg/marriott hotel with him because he always likes to stay at the best hotel in the city he travels to & that always turns out to be a non spg/marriott hotel....we always have to book the presidential suite for him, he runs up an insane amount in room service & laundry bills, he empties out the mini bar everyday & has the best hotel car reserved for him all day....the hotels put up with his various tantrums because he brings them a lot of revenue....its as simple as that....
Dec 24, 2018, 5:04 am
#98
Join Date: Jan 2008
Programs: Marriott Titanium, Hilton Diamond
Posts: 405
There was an episode about this on Seinfeld or Friends. I don't remember which one.
Dec 24, 2018, 5:14 am
#100
Join Date: Dec 2009
Location: COS
Programs: UA Gold/1.5MM (several years running now!), Marriott LTTE, Hertz Prez
Posts: 1,899
Sorry, but these nonsense systems are a pure money grab at the expense of guest comfort - plain and simple. Especially in certain climates, they wind up baking guests in their own beds and flat out ruin any hopes of a decent night's sleep for some of us. I recently had a long-term contract in Miami, and these contraptions were installed at some point during my tenure there. It very quickly became a standing requirement that this be disabled in every room I checked into at my normal property. And I'm otherwise normally a church mouse of a guest on nearly all fronts.
Dec 24, 2018, 5:56 am
#101
Join Date: May 2010
Location: AVP & PEK
Programs: UA 1K 1.9MM
Posts: 6,359
If you don't stay at a Marriott, you will have no negative feedback in their internal system.
If you stay a few times at a Marriott, you may have a few comments about you in their internal system.
If you stay at a Marriott a lot, you will have many comments in their internal system.
Sadly though, it's across the board, and if you think about it, you yourself would likely insist that any CRM system you'd deploy for a hotel chain that you'd [hypothetically] own would have such a provision.
It is a natural requirement of such a business, and makes sense [to THEM!].
That the system gets abused and is in favor of the employee/hotel chain seems only logical, despite being unfair. I would suggest that such [unfair] systems are in place in much more than just hotel chains.
Being that you stay so many nights per year at hotels, I'd also suggest what already has been proposed in this thread by others: spread the wealth and stay at other hotel chains also.
Last edited by narvik; Dec 24, 2018 at 6:06 am
Dec 24, 2018, 6:10 am
#102
FlyerTalk Evangelist
Join Date: Jun 2007
Location: Toronto
Programs: UA 1K, AC MM E75, Marriott LT Ti, IHG Dia Amb, Hyatt Glob
Posts: 15,521
I have experience similar issue .... checked in, room is not ready, so I let fda do the paperwork and ask them to call me when room is ready as I have other things to do.
Hotel did call me in the afternoon but I only manage to pick up the key very late (11pm or so). Went to the room and realise the mistake, I return to front desk to inform them the mistake. After checking my confirmation email, they realise the suite I booked was sold out. After long wait ... almost 2 hours, finally they assign higher category suite.
During the process I never create a big fuss or anything.
Dec 24, 2018, 8:25 am
#103
FlyerTalk Evangelist
Join Date: Jun 2001
Programs: DL 1 million, AA 1 mil, HH lapsed Diamond, Marriott Plat
Posts: 28,190
Dec 24, 2018, 8:57 am
#105
Original Poster
Join Date: Aug 2006
Location: Pittsburgh Pennsylvania
Programs: Marriott Platinum, Starwood Platinum
Posts: 373
Among the goals of CRM are to determine and retain profitable customers. Some customers just aren't worth it. A number of U.S. firms have very bright lines for staff treatment that will get a customer punted. If one is profane, for example, expect a phone agent to hang up on you. Staying lots of nights and spending lots of money don't entitle one to treat staff with contempt.
And on a different note I am agreeing with many on here, it's time to start doing status matches with Hilton and Hyatt and spreading my stays around. I think that temp GM at that Residence Inn telling me on the phone she doesn't want me to stay there was the final straw for me. I obviously have no ability to remove those comments in that internal system, they are now clouding hotels to the point where a GM won't even let me check in and I think it's totally wrong and unfair. So if I am not appreciated and being lied about because I have the courage to argue if there is a service breakdown or complain about a staff member if he or she is rude and then they go in this system and make me out to be Charles Manson, well it's time I try other chains while staying primarily at Marriott's that know me, like me and appreciate my business.