Originally Posted by
C17PSGR
Which is worth noting. Despite the fact that some might describe BHR as very high maintenance, he hasn't been uninvited and continues to be treated as he expects.
As we think about the quadrant with level of maintenance on one part and level of return on another part, seems like some customers might be considered high maintenance/high return.
Frankly, I doubt the typical hotel even looks at this info unless there is an issue. Considering they don't always recognize status or pre-upgrade guests, it seems unlikely they are paying any attention to this in most cases.
i agree....at the end of the day a hotel will be much more willing to put up with tantrums from someone spending $1,000 a night as opposed to someone spending $100 a night....
i regularly brief a senior counsel who happens to be one of the best & most expensive lawyers in the country....my clients engage him as the arguing counsel in a number of high stake matters & over the years my team & i have made dozens of trips with him within & outside the country....
as good a lawyer as he is, he is an equally horrible person to deal with....very high maintenance, rude, assertive & he steals things from hotel rooms....i've never stayed at a spg/marriott hotel with him because he always likes to stay at the best hotel in the city he travels to & that always turns out to be a non spg/marriott hotel....we always have to book the presidential suite for him, he runs up an insane amount in room service & laundry bills, he empties out the mini bar everyday & has the best hotel car reserved for him all day....the hotels put up with his various tantrums because he brings them a lot of revenue....its as simple as that....