Originally Posted by
mikebor
I hate to tell you but probably yeah. With most likely whoever inputted comments about you exaggerating to the point that they will all think you are nasty and mean and the hotel bent over backwards trying to help you. Which makes this whole dumb CRM system a joke.
Seems to me that your main problem here is quantity of stays.
If you don't stay at a Marriott, you will have no negative feedback in their internal system.
If you stay a few times at a Marriott, you may have a few comments about you in their internal system.
If you stay at a Marriott a lot, you will have many comments in their internal system.
Sadly though, it's across the board, and if you think about it, you yourself would likely insist that any CRM system you'd deploy for a hotel chain that you'd [hypothetically] own would have such a provision.
It is a natural requirement of such a business, and makes sense [to THEM!].
That the system gets abused and is in favor of the employee/hotel chain seems only logical, despite being unfair. I would suggest that such [unfair] systems are in place in much more than just hotel chains.
Being that you stay so many nights per year at hotels, I'd also suggest what already has been proposed in this thread by others: spread the wealth and stay at other hotel chains also.