That is exactly why I don’t sweat what is in a guest profile . There is too much room for discretion and interpretation . If I politely ask for suite upgrade , already knowing from website or call center that suites eligible for upgrade are available, and am told “no suite upgrades are available “ but I push back - then , perhaps , I am considered difficult . If I express disappointment that my room is not ready at the posted check-in time or if my bed type is not honored and I ask about elite benefits guarantee compensation- am I difficult ? Well , that’s up to an individual agent’s interpretation. Some agent or manager might feel i am rude for pushing for a published benefit and note my account . I am always polite but there is just too much room for individual discretion and that is why I don’t lose any sleep over any notes that may be in my account - I have no idea if there are any and not looking to find out .

Unfortunately , as this forum is inundated (rightly so ) with folks having to push or challenge to get program benefits , I suspect that many FT patrons are labeled as difficult .
it would be interesting though to hear any reports of folks who can get their profile information. I am curious if any travel or hospitality journalists have ever done a deep probe on this issue .

It’s interesting how I’m an Ambassador guest who also requires excellent and constant air con for any hotel at which I stay—so much so that I get a guarantee in writing or identifiable manager on the phone confirming the hotel room/suite can maintain 67 F or cooler. And yet I’ve had many hotels that didn’t satisfy that requirement over the years, and I’ve always held the hotels to their guarantee.

I’ve always been firm but polite, insistent but courteous. And I’ve never had a single hotel refuse me service despite my more challenging requirement. I wonder if the same can be said for the OP.

Many if not most hotel chains/groups and even many finer restaurants have systems in place to keep track of commentary about customers.

It seems to me that only those who are disruptive, rude, or needlessly annoying should worry about any records of previous complaints. When complaints are reasonable, such a record goes to help future hotels plan accordingly to better satisfy their customers. When complaints are unreasonable, such a record goes to help future hotels perhaps avoid such customers.

They do, and some of the information from at least one such hotel group was picked up by a resourceful third country/foreign government that knew which US airline-rate-users and USG-rate-users were repeatedly flagged as trying to bring suspected prostitutes into the hotel rooms. And in at least one case, a US diplomat’s spouse was falsely suspected of being a prostitute for no reason than being part of an “interracial” couple and that too ended up being in there.

As I said earlier, if you have a legal hook to get this kind of information from hotel companies, doing so can lead to some entertaining reading at times. I really don’t mind what hotels or airlines think of my due criticism of travel service providers as long as I get my chance to get in my due criticism in an appropriate way and I get what I paid for. To those travel service providers who aren’t entirely professional in their handling of customers, I may come across as a difficult customer at times. But as someone who has spent many thousands of nights in hotels and on the proverbial road, I also know when something is off with a hotel stay. And then I find myself doing a public service and provide duly critical feedback in an appropriate way.