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Thread: Be Aware, All Marriotts Have an Internal System Where they can criticize you!!
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Old Dec 23, 2018 | 10:12 am
  #44  
mikebor
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Join Date: Aug 2006
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Originally Posted by Kacee
Or have a run of service failures that warrant complaints and be labeled a "complainer" when it's really the properties' fault.

I made a pretty big fuss two weeks ago when HR Bloomington tried to put me into a regular room when I'd booked a paid suite (didn't even know they'd downgraded me until I walked into the room). Does that make me a difficult guest?
I hate to tell you but probably yeah. With most likely whoever inputted comments about you exaggerating to the point that they will all think you are nasty and mean and the hotel bent over backwards trying to help you. Which makes this whole dumb CRM system a joke.
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