Originally Posted by
mikebor
(...[Mariott is terrible])
Also was told(by a sympathetic front desk agent just recently) that there are other comments about me, basically saying not so nice things about me in certain properties. She was the one who told me about this and said all Rewards members that travel frequently are pretty much put in this system, basically to "warn" other hotels about us.
The woman who shared some of these comments with me pretty much came clean and said I have a history of complaining and being rude to staff based on what's in this system. But I told her I travel literally 10-11 months out of the year and the vast majority of the time I have great stays. She acknowledged that and said I am a great guest but this database system she said can give employees a preconceived notion about somebody before they stay. (...) The nice front desk agent told me that she reads these kinds of comments about lots of travelers and they are always negative.
(Blah blah blah)
Well Sir you can absolutely rest assured that the first thing Mariott will do when they find out about your ordeal on this thread is....
Look whoever "squealed" to you so they can fire her. So if you thought she was being nice well.... you just gave her a good reason to complain about you too!
On a less aggressive, but still just as serious note, if you are an EU citizen or have business with EU hotels, I do believe the GDPR allows you to obtain a copy of every data record that's kept about you, which includes this feedback, so anyone should feel free to ask your local hotel chain to comply. They will be in breach of the law if they don't.