That is exactly why I don’t sweat what is in a guest profile . There is too much room for discretion and interpretation . If I politely ask for suite upgrade , already knowing from website or call center that suites eligible for upgrade are available, and am told “no suite upgrades are available “ but I push back - then , perhaps , I am considered difficult . If I express disappointment that my room is not ready at the posted check-in time or if my bed type is not honored and I ask about elite benefits guarantee compensation- am I difficult ? Well , that’s up to an individual agent’s interpretation. Some agent or manager might feel i am rude for pushing for a published benefit and note my account . I am always polite but there is just too much room for individual discretion and that is why I don’t lose any sleep over any notes that may be in my account - I have no idea if there are any and not looking to find out .

Unfortunately , as this forum is inundated (rightly so ) with folks having to push or challenge to get program benefits , I suspect that many FT patrons are labeled as difficult .
it would be interesting though to hear any reports of folks who can get their profile information. I am curious if any travel or hospitality journalists have ever done a deep probe on this issue .