Last edit by: decentmove
Missing stay form; can only be filled out 10 business days after checkout:
https://www.marriott.com/rewards/myAccount/missingStayRequest.mi
The above link/form applies no matter if you logged on using www.marriott.com or www.spg.com => which then translates to https://www.marriott.com/default.mi?program=spg&reset=true
https://www.marriott.com/rewards/myAccount/missingStayRequest.mi
The above link/form applies no matter if you logged on using www.marriott.com or www.spg.com => which then translates to https://www.marriott.com/default.mi?program=spg&reset=true
Marriott Bonvoy : Stays/Points not posting [Master Thread]
#316
Join Date: Aug 2011
Location: Yangon
Programs: LH, PG, BA, SPG, HH
Posts: 319
#317
Join Date: Dec 2007
Location: ORD
Programs: BA, AA, SQ, UA, AC, WS, MR TIT
Posts: 8,659
So many people are complaining about this issue of not posting SPG stays into MR account automatically.
#318
Suspended
Join Date: Aug 2001
Location: Chicago
Programs: AA EXP Lifetime Platinum, Bonvoy Lifetime Titanium
Posts: 9,978
With 160 nights this year and lifetime play preferred I can’t get a response on the quarter million points they have ‘misplaced.’
Im done with these jokers.
Heading to Hyatt
Im done with these jokers.
Heading to Hyatt
#319
Join Date: Jan 2011
Location: usually somewhere between 30000 and 40000 feet...but actually the English countryside
Programs: BA GGL/Lifetime Gold, EK Gold, Lowly M&M, Marriott tit, Hhonors Diamond, numerous others
Posts: 1,156
So my last 2 stays of 2018 didnt post, after I submitted the online claim the points posted but not the nights. I managed 77 nights in total so have qualified for PPE. So given everyone else woes with Marriotts IT, should I just forget them?
FWIW, everything else pre and post merger was fine, its just the December postings.
FWIW, everything else pre and post merger was fine, its just the December postings.
#320
Join Date: Mar 2011
Programs: Hyatt Globalist, Marriott Titanium
Posts: 1,179
First, compared with SPG, Marriott takes more time to credit nights and points. With SPG it was the day after check out almost all the time. With Marriott, the norm for me is the 2nd or 3rd day after check out.
Second, my stays with check outs of 26th December and 1st January haven't posted yet. For the one on 26th December, it was Moxy and the hotel replied saying they already sent everything to Marriott. Other stays around those dates posted in 2 days and were with Sheraton and Tribute, both legacy brands. So it seems odd that my missing stay is the one with a Marriott-legacy brand.
I'll wait a few more days and submit the missing stay. It's annoying because I'm at 48 nights and these 2 stays would put me at 51 nights. I should have already qualified with SPG-legacy 25 stays BUT there seem to be issues with this so I want to be over the 50 night mark.
Second, my stays with check outs of 26th December and 1st January haven't posted yet. For the one on 26th December, it was Moxy and the hotel replied saying they already sent everything to Marriott. Other stays around those dates posted in 2 days and were with Sheraton and Tribute, both legacy brands. So it seems odd that my missing stay is the one with a Marriott-legacy brand.
I'll wait a few more days and submit the missing stay. It's annoying because I'm at 48 nights and these 2 stays would put me at 51 nights. I should have already qualified with SPG-legacy 25 stays BUT there seem to be issues with this so I want to be over the 50 night mark.
#321
FlyerTalk Evangelist
Join Date: Sep 1999
Location: New York, NY, USA
Posts: 12,482
I have had more issues with stays posted with incorrect points instead of missing stays. Most of my stays are international and I suspect exchange rate table is messed up. One of my recent 3 night paid stay at Westin posted with 36 base points. I wish I had paid only $3.60, room rate plus incidentals, for that stay.
#322
Join Date: Jan 2009
Posts: 30
This issue has been recurring for me since September at Sheraton's. I've stayed one each month and either a.) it never posted or b) twice it posted but didn't calculate the base points properly (would post maybe 27 base points, 15 elite points and 1000 bonus). I caught them and started examining every stay like a hawk. Hopefully, this hasn't been happening to me for years because I never really looked closely at the point calculations but if I hadn't the last few months I'd been shorted 20k-ish points.
Sad part is, on the last two emails to Marriott I try to be helpful and stated it's happened every stay of mine at Sheraton's and they don't even acknowledge they're going to look into the problem.
Sad part is, on the last two emails to Marriott I try to be helpful and stated it's happened every stay of mine at Sheraton's and they don't even acknowledge they're going to look into the problem.
#323
Join Date: Nov 2007
Location: UK
Programs: EK Gold, EY Gold, Bonvoy LT Titanium, IHG Spire Ambassador, Hilton Diamond
Posts: 330
I am equally fed up chasing stays since the 11th of Dec. Not one stay has posted in my account or my fathers account since then.
I must have sent 20 emails in the last week, along with the hotel emails trying to get the stays posted.
My ambassador has been cc'd in all emails and up until today has not once responded to myself or the hotel emailing her. today she asked the hotel to send over PDF copies of the stays - which were actually in the email trail. Not one response to me either from my ambassador - just a canned response from someone replying on her behalf.
Its a complete mess and i am wondering if its every stay for all guests at hotels moved over to Marsha on the 11th.. seems to be given the number of emails.
I really dont know if its worth relying on marriott in the next 6 months for any stays as they seem to be in a complete mess unable to post any stays properly unless you wait 10 days then send over PDF copies.
shambles
I must have sent 20 emails in the last week, along with the hotel emails trying to get the stays posted.
My ambassador has been cc'd in all emails and up until today has not once responded to myself or the hotel emailing her. today she asked the hotel to send over PDF copies of the stays - which were actually in the email trail. Not one response to me either from my ambassador - just a canned response from someone replying on her behalf.
Its a complete mess and i am wondering if its every stay for all guests at hotels moved over to Marsha on the 11th.. seems to be given the number of emails.
I really dont know if its worth relying on marriott in the next 6 months for any stays as they seem to be in a complete mess unable to post any stays properly unless you wait 10 days then send over PDF copies.
shambles
#324
Join Date: Mar 2008
Location: PVD
Programs: AA-P, B6, DL, SW, SPG_M-P, AGR-S+
Posts: 289
My aloft stay that checked out on 12/23 posted on 12/25 (points appeared first, then the night and listed activity posted later in the afternoon). I had a Westin checkout on the 24th and I see the points increase, but not the night or listing yet. Sheraton checkout in the 25th not yet appearing.
i also have a stay from mid August that is correctly counted in my totals on app and desktop, but only actually appears listed in my activity on the app, not desktop.
i also have a stay from mid August that is correctly counted in my totals on app and desktop, but only actually appears listed in my activity on the app, not desktop.
#325
In Memoriam, FlyerTalk Evangelist
Join Date: Jul 2002
Location: Durham, NC (RDU/GSO/CLT)
Programs: AA EXP/MM, DL GM, UA Platinum, HH DIA, Hyatt Explorist, IHG Platinum, Marriott Titanium, Hertz PC
Posts: 33,857
My stay at the now closed Westin Taipei from 12/29-31 hasn't posted. It's especially annoying as this will put me to 76 nights for 2018 and Platinum Premier. Plus if I have to ask for retro claim it's not like Marriott can verify my stay with a now closed hotel.
#326
Join Date: Jan 2014
Location: Denver, Colorado
Programs: IHG Spire, Hilton Honors Gold, Marriott Titanium, Mileage Plus Gold
Posts: 1,736
Automatic Point And Stay Credit Sucking Post Merger
Well, I've stayed at 12 separate properties since the merger of the programs and the end of the year and currently, I'm at 50% for points and stays being credited to my account automatically after checking out. Hows it working for others? It does not seem to be brand specific issue.
#327
FlyerTalk Evangelist
Join Date: Oct 2003
Location: Floating around
Programs: UA 1K (1MM), DL Gold (1MM), Marriott LTT
Posts: 10,344
Mine are also not brand specific but I've had 3 not post at all. Sometimes the Make A Green Choice points will post and that's it. I work with one of the lurkers who can help me get the stays posted because the phones and Missing Stay Request are utterly useless now.
However, I've had 25+ stays since the merger so my percentage is running just around 12%. Note: the "view all" activity on my profile only goes back to mid-September. Guess I either have too many records to display or their website just sucks even more than I thought.
-RM
However, I've had 25+ stays since the merger so my percentage is running just around 12%. Note: the "view all" activity on my profile only goes back to mid-September. Guess I either have too many records to display or their website just sucks even more than I thought.
-RM
#328
FlyerTalk Evangelist
Join Date: Jun 2007
Location: Toronto
Programs: UA 1K, AC MM E75, Marriott LT Ti, IHG Dia Amb, Hyatt Glob
Posts: 15,521
Well, I've stayed at 12 separate properties since the merger of the programs and the end of the year and currently, I'm at 50% for points and stays being credited to my account automatically after checking out. Hows it working for others? It does not seem to be brand specific issue.
#329
Join Date: Mar 2010
Location: Europe/SEA
Programs: TK E+, Bonvoy LT Plat, Hilton Diamond, IHG Platinum, Dusit Gold
Posts: 1,714
All except 1 stay posted incorrect or not at all....
that's since mid Dec...
1 out of 10....
After merger i didn't stay because of the troubles. Looks like it didn't get better...
that's since mid Dec...
1 out of 10....
After merger i didn't stay because of the troubles. Looks like it didn't get better...
#330
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,455