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Travel Package General Discussion Thread

Travel Package General Discussion Thread

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Old May 27, 19, 6:04 am   -   Wikipost
Please read: This is a community-maintained wiki post containing the most important information from this thread. You may edit the Wiki once you have been on FT for 90 days and have made 90 posts.
 
Last edit by: silverforumsurf
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Legacy to New Travel Package Conversion (effective August 2018)
A Marriott supervisor can currently convert your legacy travel package into the new category mapping. If you hold a Category 6, 8, or Tier 1-3 legacy certificate, it's ideal to downgrade your certificate before converting so that points don't potentially get lost in the process.

When converting your legacy certificate to a new certificate your prior certificate is cancelled and your new certificate will (in most cases) have an expiration date that is 12 months from the date of issuance (today).

The codes for the New Category partial packages are:
5-night packages
  • OC5=530T/P530 is now NC4 QP53
  • OC6=570T/P570 is now NC4 QP53
  • OC7=610T/P610 is now NC5 QP61 (refund value: 45K)
  • OC8=650T/P650 is now NC5 QP?? (Refund value: 75k)
  • OC9=690T/P690 is now NC6 QP69
7-night packages
  • NC4 QP83 = OC5 830T/P830 (refund value: 45K)
  • NC4 QP87 = OC6 870T/P870 (refund value: 75K)
  • NC5 QP91 = OC7 910T/P910 (refund value: 105K)
  • NC5 QP95 = OC8 950T/P950 (refund value: 135K)
  • NC6 QP99 = OC9 990T/P990 (refund value: 165K)
  • NC6 QP99 = OC Tier 1-3 L830 (refund value: 195K)
  • NC7 QL87 = OC Tier 4-5 L870 (refund value: 315K)
Other 7-night packages
  • NC5 QP88 = OC7 P880 (refund value: 135K)
  • NC5 QP92 = OC8 P920 (refund value: 165K)
legend:
NCx = new certificate category
QPxx = post-merger converted partial package
OCx = old certificate category
QLxx = post-merger converted partial package (only QL known so far is QL87 for NC7)
xx0T = initial package;
Pxx0 = partial package;

************************************************** *******

MARRIOT UK: +44 20 7012 7312

For best practices on converting OC to NC, I’ve copied post # 1181 here. Thank you jameswes!


(Also, never use the word UPGRADE. You must say you want to CONVERT your certs.)

New data point for the new year.

I've read/followed the majority of this thread and now that I have a plan for how to use the travel certificates I made it happen

Last July, I purchased two OC1-5 travel packages. I have an upcoming trip that I wanted to use the certificates to book two rooms at an NC5 hotel.

1) Verified that I had an extra 120,000 MR points in my account (2x60,000 to upgrade from NC4 to NC5)
2) Call the UK Marriott # in the wiki (+44 20 7012 7312). In total, the call took about 25 minutes.
3) Explain that I have a booking I wanted to make, and I wanted to Cancel my two 830T certificates and convert them to two QP91 certificates. I did need to be clear with the rep that I was going to be using additional points from my account to upgrade the certificate.
Canceling two 830T (OC1-5) added 90,000 points (2x45000) to my account
Ordering two QP91 (NC5) subtracted 210,000 points (2x105K) from my account
4) The rep said that their "specialist" wasn't in the office, but she would leave detailed notes and have him do it the next day
5) True to form, the next day (today), I got an emails saying that my old certificates were canceled and new certificates were ordered.
Email clearly states that 830T certs were canceled
Second email clearly states that QP91 certs were ordered and 210K points were redeemed
Email (and account) state that the expiration is one year from today
As typical, App is up-to-date, website doesn't show the updated information yet.
IMPORTANT! Possible Points Advance Implications of March 5 category changes: There’s a (potential) issue with the category changes and Points Advance reservations. Marriott included the following information when they emailed some of us about the upcoming changes: “Points Advance — Members who wish to book a points advance redemption under the current Marriott Rewards and SPG award chart are encouraged to order redemption certificates before March 5 to lock in the rate. On March 5, redemption bookings are subject to the new unified program award chart.” We’ve reached out to Marriott to confirm the practical implications of this verbiage, as it sounds like Points Advance reservations will revert to the new pricing if they don’t have certificates attached prior to March 5. To be on the safe side, if your hotel is increasing in category be sure your TP certificate is attached to the reservation before March 5.
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Old Feb 7, 19, 12:40 pm
  #1321  
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Originally Posted by davidsc111 View Post
Without going into the long story I'm wondering if someone can confirm something for me... Is there a way to tell if you have a "standard" award applied to a 7 night res or a TP? Marriott cleaned up a mistake on my account last week and I think that instead of converting my TP to the correct category they just cancelled it and deposited the difference in points and applied a standard award (6 + 1 free) instead... in the activity section of my account it states "Standard Redemption Rate 02/01/2019, Ordered -360,000 Rewards". For obvious reasons just trying to confirm. thx
The line item display in the Activity section is a complete mess - it does not give a good accounting trail that the customers can easily follow.

All you should care is, does your balance change to less or more than before? Or it stays the same?

Also what is the reservation saying? As in This Reservation has the e-Cert or it tells you you still need to order a cert? This tells you whether the reservation is already "paid for" or not paid yet.

What you want to see / make sure, is that your reservation is "paid for" and your pt balance does not come short from previous.

However Marriott handles the mistake correction, that would become irrelevant and you do not want to mess with it.
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Old Feb 7, 19, 1:04 pm
  #1322  
 
Join Date: Apr 2013
Location: PHX
Programs: AA Plat, A List Pref, Marriott Ambassador
Posts: 318
Originally Posted by nabeelj View Post
For a TP cert attached, when looking at the reservation, the sum of the individual night points will *not* add up to the total. For example, for a NC5 7-day cert:

Code:
1 room(s) for 7 nights
Monday, April 22, 2019
Free Night
Tuesday, April 23, 2019
35,000 points
Wednesday, April 24, 2019
35,000 points
Thursday, April 25, 2019
35,000 points
Friday, April 26, 2019
35,000 points
Saturday, April 27, 2019
35,000 points
Sunday, April 28, 2019
35,000 points
Total points rate 105,000
Obviously 35K x 6 does not add up to 105K.

105K is actually the refund value of the NC5 7-day cert.
Thanks, once I hit the room total drop down I could see what you were saying. Miracles do happen : )
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Old Feb 7, 19, 1:06 pm
  #1323  
 
Join Date: Apr 2013
Location: PHX
Programs: AA Plat, A List Pref, Marriott Ambassador
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Originally Posted by Happy View Post
The line item display in the Activity section is a complete mess - it does not give a good accounting trail that the customers can easily follow.

All you should care is, does your balance change to less or more than before? Or it stays the same?

Also what is the reservation saying? As in This Reservation has the e-Cert or it tells you you still need to order a cert? This tells you whether the reservation is already "paid for" or not paid yet.
the e-cert was ordered, for a standard award... so all set : ) thx!
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Old Feb 7, 19, 1:24 pm
  #1324  
 
Join Date: Sep 2016
Posts: 133
Originally Posted by RedSun View Post
No, it shows the original date when the OC was converted to NC. Nov-2019. It has the correct NC6 code.
wow this really sucks. I have 2x certs expiring in October and I'm fully booked for the year... I'm assuming its still possible to get 45k points back for each at least?
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Old Feb 7, 19, 2:48 pm
  #1325  
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Originally Posted by atojbk View Post
wow this really sucks. I have 2x certs expiring in October and I'm fully booked for the year... I'm assuming its still possible to get 45k points back for each at least?
If your certs are still in the form of OC, then most likely when it is converted to NC, it would get a new date.

Read back, someone posted the CS suggested him to hold on his certs and only convert it before expiration date so he would get almost a full year, versus convert it long before the original expiration date.

pretty sure many people on this thread are in similar positions, i.e. holding on OCs.

But if your certs are already in the NC form, then it probably is a tough uphill battle to get an extension.
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Old Feb 7, 19, 3:23 pm
  #1326  
 
Join Date: Sep 2016
Posts: 133
Originally Posted by Happy View Post
If your certs are still in the form of OC, then most likely when it is converted to NC, it would get a new date.

Read back, someone posted the CS suggested him to hold on his certs and only convert it before expiration date so he would get almost a full year, versus convert it long before the original expiration date.

pretty sure many people on this thread are in similar positions, i.e. holding on OCs.

But if your certs are already in the NC form, then it probably is a tough uphill battle to get an extension.
NC unfortunately. The rep I had converted them without my permission and of course there was no way back... Even with a supervisor
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Old Feb 7, 19, 3:43 pm
  #1327  
 
Join Date: Aug 2012
Location: SFO
Posts: 541
I have a cert OC9 attached to hotel, but want to change dates. This will change my OC9 to NC6 when I do this right?
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Old Feb 7, 19, 8:26 pm
  #1328  
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Originally Posted by beagleflyer1977 View Post
I have a cert OC9 attached to hotel, but want to change dates. This will change my OC9 to NC6 when I do this right?
No. It would not auto-change, if you DETACH the cert first.

Insist the rep to DETACH the cert without cancelling the reservation. This is the key.

When the OC is detached, it would still be an OC.

When the reservation is cancelled with the OC still attached, many things can happen. The most frequent happening is, the OC immediately is cashed out and the partial value of pts deposited to your account. At that point, you can still get your cert back although sometimes need to get supervisor involved, but the unfortunate thing is, it would become an NC once it is restored.

So it depends on what you want it to be on how to approach the date change.
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Old Feb 8, 19, 11:12 am
  #1329  
 
Join Date: Feb 2019
Posts: 2
I have been following this thread closely since I converted my certificate from OC5 830T/P830 to NC4 QP83. I was then hoping to see if I could convert from category 1-4 to category 5, to no avail. The chances were slim from what I read on this thread. Now, I had a different thought and question for you all. Could I use the travel package to make a reservation for someone else? Or could I make it under my name, and add others to the reservation, but not personally be there or check-in?
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Old Feb 8, 19, 11:58 am
  #1330  
 
Join Date: Oct 2010
Posts: 214
With the upcoming category changes just announced could someone please refresh my memory: if you do a points advance booking before a hotel goes up from NC4 to NC5 can you then still attach an NC4 certificate to that reservation after the category change on March 5th? In theory the certificate should still cover the 150k points but I have a feeling they'll spin it the other way.
I would appreciate your help as every single property I'm considering for my OC1-5 is going up to NC5.
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Old Feb 8, 19, 3:36 pm
  #1331  
 
Join Date: Jan 2005
Location: Los Angeles, CA
Programs: Marriott Platinum, HH Gold, BW Diamond Select
Posts: 406
Originally Posted by CosmicGirl View Post
With the upcoming category changes just announced could someone please refresh my memory: if you do a points advance booking before a hotel goes up from NC4 to NC5 can you then still attach an NC4 certificate to that reservation after the category change on March 5th? In theory the certificate should still cover the 150k points but I have a feeling they'll spin it the other way.
I would appreciate your help as every single property I'm considering for my OC1-5 is going up to NC5.
I think you can and should do it before the category changes. Just make sure you have your dates set since if you make any changes after the category change, you probably won't be able to use it anymore.

Last edited by lasnowgirl; Feb 8, 19 at 3:43 pm
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Old Feb 9, 19, 12:11 am
  #1332  
 
Join Date: Aug 2012
Location: SFO
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Originally Posted by Happy View Post
No. It would not auto-change, if you DETACH the cert first.

Insist the rep to DETACH the cert without cancelling the reservation. This is the key.

When the OC is detached, it would still be an OC.

When the reservation is cancelled with the OC still attached, many things can happen. The most frequent happening is, the OC immediately is cashed out and the partial value of pts deposited to your account. At that point, you can still get your cert back although sometimes need to get supervisor involved, but the unfortunate thing is, it would become an NC once it is restored.

So it depends on what you want it to be on how to approach the date change.
I guess at this point I want to alter the date on an attached hotel obly. Cert expires June, but still unsure if my trip will happen - want to be be able to extend before June for 12 months.
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Old Feb 9, 19, 12:44 am
  #1333  
 
Join Date: Sep 2012
Posts: 490
Originally Posted by timbolam View Post
I have been following this thread closely since I converted my certificate from OC5 830T/P830 to NC4 QP83. I was then hoping to see if I could convert from category 1-4 to category 5, to no avail. The chances were slim from what I read on this thread. Now, I had a different thought and question for you all. Could I use the travel package to make a reservation for someone else? Or could I make it under my name, and add others to the reservation, but not personally be there or check-in?
Yes, although YMMV depending on the rep you get! You just call in to make the booking for another guest (they may offer to make them the 2nd guest, but just say that they are the primary one.) You can then have them attach the certificate. I've done this for my parents'and anniversary, and put one in my wife's name as she was checking in days before me.
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Old Feb 9, 19, 6:31 am
  #1334  
 
Join Date: Sep 2016
Posts: 133
Originally Posted by CosmicGirl View Post
With the upcoming category changes just announced could someone please refresh my memory: if you do a points advance booking before a hotel goes up from NC4 to NC5 can you then still attach an NC4 certificate to that reservation after the category change on March 5th? In theory the certificate should still cover the 150k points but I have a feeling they'll spin it the other way.
I would appreciate your help as every single property I'm considering for my OC1-5 is going up to NC5.
Attach before March 5th. Looks like they won't honor or and peak pricing may kick in too
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Old Feb 9, 19, 7:07 am
  #1335  
 
Join Date: Feb 2009
Location: HPN
Programs: Marriott LTPPE, Starwood Mourner
Posts: 55
A little late to the game. Sorry if I missed something. Just confirming what I am able to glean: my OC 1-5 reservations need to have certs detached if I want to change reservation or property, is that right? The OC is good until its original expiration date. I can book elsewhere, but wise to do so before March 5, or experience a double devaluation if I hold and convert my OC 1-5 to a NC 1-4, before the original expiration (and in exchange for the double hit, I get a year extension, with the caveat that my MMV), is that about right? Any strategies for better CSR outcomes? Are there better times in the day to call? Just the number on the dashboard we all use? (I'm no ambassador.) My experiences with calling are mixed. Very. Others here similarly?
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