Aug 23, 2018, 9:22 am
Last edit by: jspira
Marriott began the IT integration of its 3 loyalty programs on August 18 with a goal of combining them into one unified program. It told members to expect websites and apps to be inaccessible that day and problems stretched into the middle of the week. By Thursday, the dust seemed to settle although members continued to report specific issues.
How Bad Do You Estimate The IT Rollout Will Be?
Aug 23, 2018, 6:07 am
#167
Join Date: Apr 2018
Programs: Marriott Lifetime Titanium, American Airlines Platinum, Hertz President's Circle
Posts: 37
Hyatt just doesn't seem to have the reach (I travel all over the US) and while mainline Hiltons (and obviously Waldorfs and Conrads) are typically very nice I think I see 50 Hilton Garden Inns and Hampton Inns for each one of the nicer hotels in their line.
Aug 23, 2018, 6:10 am
#168
Join Date: Nov 2014
Location: lounge next door
Programs: *A Gold / ST Elite+ / OWS / EK G / HH Diam. / MR Tit / Hyatt GLOB / IHG Diam. / SL Jade / GHA Tit.
Posts: 1,527
In the US, I agree, 90 motels style for 10 good to very good properties.
Aug 23, 2018, 6:24 am
#169
FlyerTalk Evangelist
Join Date: Apr 2008
Location: LGA/JFK/EWR
Programs: UA 1K1.75MM, Hyatt Globalist, abandoned Marriott LTT (RIP SPG), Hertz PC
Posts: 21,170
With a US address you can just get the Aspire card that gives Hilton Diamond for (net of credits) free you know...
Aug 23, 2018, 7:27 am
#170
Join Date: Nov 2014
Location: lounge next door
Programs: *A Gold / ST Elite+ / OWS / EK G / HH Diam. / MR Tit / Hyatt GLOB / IHG Diam. / SL Jade / GHA Tit.
Posts: 1,527
Aug 23, 2018, 7:53 am
#171
Join Date: Sep 2012
Location: NYC
Programs: DL DM; Marriott Ambasador Elite
Posts: 626
Has anyone received credit for nights stayed in August at this point?
I have recieved no credit for 4 stays/10 nights at legacy SPG properties or 1 stay/1 night at a Marriott in August. I do seem to have received proper credit for all my nights through July in both systems (except Marriott shorted me about $2k in qualifying spend).
I have recieved no credit for 4 stays/10 nights at legacy SPG properties or 1 stay/1 night at a Marriott in August. I do seem to have received proper credit for all my nights through July in both systems (except Marriott shorted me about $2k in qualifying spend).
Aug 23, 2018, 8:02 am
#173
Join Date: Nov 2014
Location: lounge next door
Programs: *A Gold / ST Elite+ / OWS / EK G / HH Diam. / MR Tit / Hyatt GLOB / IHG Diam. / SL Jade / GHA Tit.
Posts: 1,527
Has anyone received credit for nights stayed in August at this point?
I have recieved no credit for 4 stays/10 nights at legacy SPG properties or 1 stay/1 night at a Marriott in August. I do seem to have received proper credit for all my nights through July in both systems (except Marriott shorted me about $2k in qualifying spend).
I have recieved no credit for 4 stays/10 nights at legacy SPG properties or 1 stay/1 night at a Marriott in August. I do seem to have received proper credit for all my nights through July in both systems (except Marriott shorted me about $2k in qualifying spend).
Aug 23, 2018, 8:12 am
#174
Suspended
Join Date: Mar 2017
Programs: Delta-pm, Hilton-Diamond, Marriott-PP
Posts: 271
This integration has been a disaster to put it mildly. Website is down constantly, status levels are all over the place both yearly and lifetime. Stays are not posting. I think they would have been better off just “winging” this technology merge since Marriott has supposedly been preparing many months for this.
Aug 23, 2018, 8:36 am
#175
Join Date: Feb 2008
Location: In the air
Programs: Hyatt Globalist, Bonvoy LT Plat, Hilton Gold, GHA Tit, BA Gold, Turkish Elite
Posts: 8,720
This integration has been a disaster to put it mildly. Website is down constantly, status levels are all over the place both yearly and lifetime. Stays are not posting. I think they would have been better off just “winging” this technology merge since Marriott has supposedly been preparing many months for this.
Aug 23, 2018, 8:48 am
#176
Join Date: Jul 2003
Location: AA Plat, HH Diamond, SPG Platinum, ...
Posts: 76
All depends upon the business. With a 365 day business, Marriott/SPG is digging themselves into a bigger hole. As issues pile up it becomes increasingly more difficult to dig yourself out. If it was only minor issues, then sure no problem. However, they have major systems still not working. Data will get screwed up because the system can't handle it and they have all these one off issues.
Aug 23, 2018, 8:49 am
#177
Suspended
Join Date: Mar 2017
Programs: Delta-pm, Hilton-Diamond, Marriott-PP
Posts: 271
Aug 23, 2018, 8:54 am
#178
FlyerTalk Evangelist
Join Date: Nov 2003
Location: South Florida
Programs: AA LTG (EXP), Hilton Silver (Dia), Marriott LTP (PP), SPG LTG (P) > MPG LTPP
Posts: 11,329
This integration has been a disaster to put it mildly. Website is down constantly, status levels are all over the place both yearly and lifetime. Stays are not posting. I think they would have been better off just “winging” this technology merge since Marriott has supposedly been preparing many months for this.
Aug 23, 2018, 9:11 am
#179
Suspended
Join Date: Mar 2017
Programs: Delta-pm, Hilton-Diamond, Marriott-PP
Posts: 271
Just think, it still isn’t over yet and we are 5-6 days into it. Who knows what comes next. Maybe the site will have a critical crash wiping out 40% of their customers accounts.
Aug 23, 2018, 9:32 am
#180
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,461
Because operations are not being materially affected, fixing all these various problems with the loyalty program is, unfortunately, not going to be a real high priority for Marriott.