Aug 23, 2018, 9:22 am
Last edit by: jspira
Marriott began the IT integration of its 3 loyalty programs on August 18 with a goal of combining them into one unified program. It told members to expect websites and apps to be inaccessible that day and problems stretched into the middle of the week. By Thursday, the dust seemed to settle although members continued to report specific issues.
How Bad Do You Estimate The IT Rollout Will Be?
Aug 19, 2018, 9:59 am
#76
Join Date: Nov 2002
Location: Boston, MA
Programs: AA PlatPro (LTG), Marriott Titanium (LTG), HH Diamond
Posts: 254
It's pretty bad.
There's that whole Delta earning preference thing that can't be changed, and also for some reason I now have one fewer qualifying night than I did prior to the switchover. Yet points conversion is correct. How can you mess up copying the # of nights.
There's that whole Delta earning preference thing that can't be changed, and also for some reason I now have one fewer qualifying night than I did prior to the switchover. Yet points conversion is correct. How can you mess up copying the # of nights.
Aug 19, 2018, 10:00 am
#77
Join Date: Jun 2005
Location: ORD (formerly SAN)
Programs: Hilton Diamond; IHG Platinum; Bonvoy Gold; AA Platinum Pro and United Premier Silver (DH = AA EXP)
Posts: 1,929
I don’t think I have account issues, but all my upcoming stays are messed up. My stays for a family now showing as 1 person and the rates are showing different class than what I booked.
Aug 19, 2018, 10:09 am
#78
FlyerTalk Evangelist
Join Date: Nov 2003
Location: South Florida
Programs: AA LTG (EXP), Hilton Silver (Dia), Marriott LTP (PP), SPG LTG (P) > MPG LTPP
Posts: 11,329
This doesn't surprise me at all. They typically use rate codes to link with reservations so when there is a change to a rate description, one edit propagates out to all the corresponding bookings. As always a wise idea, KEEP YOUR CONFIRMATIONS and do not rely upon the website to show what you booked. This is really helpful when a property does a pre-arrival upgrade and they don't match your bedding type. They may not be able to revert it, but might get you some extra perks.
Aug 19, 2018, 10:38 am
#80
Join Date: Aug 2018
Programs: SkyPesos -> MVP Gold 100K
Posts: 680
My Marriott Rewards show 1 night, but my SPG app shows 43 nights.
Aug 19, 2018, 10:41 am
#81
Original Member
Join Date: May 1998
Location: NYC
Programs: AA 2MM, Bonvoy LTT, Hilton Diamond
Posts: 14,639
Guest showing up with a cancelled reservation is worst than guest having a room but with incorrect status. You can always compensate with points/cash after the fact for the later.
Aug 19, 2018, 10:41 am
#82
Join Date: Dec 2001
Location: SPG Lifetime Plat, Hyatt Diamond, Hilton Gold:AA Plat, Now retired but previous NWA PLAT 2 Million +, United 1K plus etc etc
Posts: 541
How bad will the IT rollout be? (I thought this was a prediction thread)
So bad that Marriott will lose all SPG stay information pre 2010 meaning most SPG LT Platinums will no longer have 10 years of Plat Elite anymore and losing all those pre 2010 nights will mean not enough nights to qualify for the new Marriott LTPP level that we all fought so hard to get changed and it will end up how they originally planned with no SPG LTP reaching the special Marriott LTPP level.
haha, hopefully I’m just kidding!!! ��
And hopefully you got a printout of your SPG Master Statement!
So bad that Marriott will lose all SPG stay information pre 2010 meaning most SPG LT Platinums will no longer have 10 years of Plat Elite anymore and losing all those pre 2010 nights will mean not enough nights to qualify for the new Marriott LTPP level that we all fought so hard to get changed and it will end up how they originally planned with no SPG LTP reaching the special Marriott LTPP level.
haha, hopefully I’m just kidding!!! ��
And hopefully you got a printout of your SPG Master Statement!
Aug 19, 2018, 12:19 pm
#83
Join Date: Apr 2007
Programs: US Airways CP, SPG Platinum, Marriott Platinum
Posts: 9
My new converted SPG account is showing that I'm earning Delta miles and shows my Delta frequent flier account number (I previously had my Delta account linked with Crossover rewards, but always earned SPG Starpoints, not miles). Now my account is showing I'm earning miles and it will not let me change it to points. The mobile app gives me a general error, and the desktop site asks for for a frequent flier number when I change to points instead of miles. Strange. I assume maybe some field mapping mix-up?
I am checking into an SPG hotel today so will make sure to ask them to check I am earning points.
I also noticed with mobile check-in, you can no longer choose the green option for housekeeping in advance, like you could on the legacy SPG app.
Edited: Apologies - just saw someone else already mentioned the Delta earning issue also.
I am checking into an SPG hotel today so will make sure to ask them to check I am earning points.
I also noticed with mobile check-in, you can no longer choose the green option for housekeeping in advance, like you could on the legacy SPG app.
Edited: Apologies - just saw someone else already mentioned the Delta earning issue also.
Last edited by PCSguyMD; Aug 19, 2018 at 12:49 pm
Aug 19, 2018, 12:25 pm
#84
FlyerTalk Evangelist
Join Date: May 2001
Posts: 10,971
I found that:
1 - my Cat 4 certificates were not credited back
2 - confirmation e-mails somewhat slow
3 - Re-crediting of the cancellations are not all showing up on the Activities
Status showed Platinum maybe 15 minutes ago but now it shows Platinum Premier!...then the website went down again....
1 - my Cat 4 certificates were not credited back
2 - confirmation e-mails somewhat slow
3 - Re-crediting of the cancellations are not all showing up on the Activities
Status showed Platinum maybe 15 minutes ago but now it shows Platinum Premier!...then the website went down again....
I am LTP (LTPP now). Most of my account shows I am Platinum but it does say :You are Lifetime Platinum Premier Life in one place.
Aug 19, 2018, 2:45 pm
#86
A FlyerTalk Posting Legend
Join Date: Aug 2002
Programs: UALifetimePremierGold, Marriott LifetimeTitanium
Posts: 71,114
But in Overview - it says:
"You are Platinum Elite"
then below that - "Platinum Power", then "Next Up: Platinum Premier Elite"
then below that
"You are Lifetime Platinum Premier Elite", led by a little figure 8 (horizontal).
However at the top of the Overview screen - is shows:
"Platinum Elite" with the figure 8 by the circle with the head symbol.
Cheers.
Aug 19, 2018, 3:33 pm
#87
Original Poster
Join Date: Jan 2014
Location: Denver, Colorado
Programs: IHG Spire, Hilton Honors Gold, Marriott Titanium, Mileage Plus Gold
Posts: 1,736
Well, it looks like the SPG and Marriott sites all point to the same domain, but just show different branding. Problem is, when I log in with the SPG branding, I still only see my Marriott info and none of my SPG reservations or points info. This is going to be interesting.
Aug 19, 2018, 4:26 pm
#88
Join Date: Jan 2012
Posts: 96
This is the reason I wonder about why they didn't roll out the changes in phases. Perhaps they could've started allowing us to book SPG hotels from Marriott's app/website, and then weeks or months later continued with more combining of accounts, etc. If they weren't 100% ready for a big bang rollout then I wish they wouldn't have done one.
Last edited by smgainey; Aug 20, 2018 at 5:15 am
Aug 19, 2018, 4:54 pm
#89
FlyerTalk Evangelist
Join Date: Dec 2002
Location: Danville, CA, USA;
Programs: UA 1MM, WN CP, Marriott LT Plat, Hilton Gold, IC Plat
Posts: 15,722
Can't log in to either SPG or Marriott as of Sunday at 16:00 PDT. New Marriott iphone App does not work. New SPG iphone app won't permit login either. Not good.
Guess I was lucky to make an award rez last night, but will be unhappy if this isn't fixed by Monday. I guess this is why they rollout on the weekend...
Guess I was lucky to make an award rez last night, but will be unhappy if this isn't fixed by Monday. I guess this is why they rollout on the weekend...
Aug 19, 2018, 5:05 pm
#90
Join Date: Jan 2009
Location: TUL
Programs: AA EXP 2MM; Marriott Titanium; Hilton Diamond; Hyatt Explorist; Vistana 5* Elite; Nat'l Exec Elite
Posts: 6,177
I have several Amex SPG cards and like clockwork amex transfers my points monthly and SPG accepts them the same day.
Until merger time.
I have confirmed with 3 separate calls to Amex they transferred as normal points from my personal card on 8/9 to partner SPG and on 8/12 for my business card.
This represents over 120k points for this month work 360,000 post conversion.
However these points did not show up in my SPG account, after several calls, and email exchanges I was told to contact a manager at SPG. The manger carol after an extended delay confirmed that on instruction from Marriott SPG would not accept the points from Amex.
It would seem this is an attempt to defer acceptance until post combination purely to avoid paying the property 3 to 1 conversion.
Anyone else have this occur. Seems like it would be systemic for anyone whose cycle closed after 8/1
Until merger time.
I have confirmed with 3 separate calls to Amex they transferred as normal points from my personal card on 8/9 to partner SPG and on 8/12 for my business card.
This represents over 120k points for this month work 360,000 post conversion.
However these points did not show up in my SPG account, after several calls, and email exchanges I was told to contact a manager at SPG. The manger carol after an extended delay confirmed that on instruction from Marriott SPG would not accept the points from Amex.
It would seem this is an attempt to defer acceptance until post combination purely to avoid paying the property 3 to 1 conversion.
Anyone else have this occur. Seems like it would be systemic for anyone whose cycle closed after 8/1