rylan

Apparently Marriott IT did minimal testing after all of these months. Kind of like how the 'new and improved' website still has major functionality issues a year after it was rolled out.

I was hoping they were using their limited poorly managed outsourced IT resources to have the transition work properly while they were neglecting their website and customer service, but apparently thats not the case. Just incompetence.

sethMCOflyer

It's also a major system with thousands of physical locations and millions of users. Of course the merge won't be perfect, there's a million one off scenarios that are hard to plan for.

That said, it would be nice to be able to log on this morning.

phltraveler

Was wondering if it was just me.

My SPG account points out that it's been merged into my MR account if I try to log into it (accurate and expected).
Trying to log in the with the MR account gives the "unprocessable condition" message.

RogerD408

... and let's not forget the moving target being created with people rushing in to merge their accounts. We are creating part of this nightmare scenario. If you don't NEED the status bump combining accounts, leave them alone until the system stabilizes.

OldSchoolConsultant

Now I can't log in to either my Marriott or Starwood account. I get:

Please correct the following and try again. We are unable to process your request at this time due to an unprocessable condition. Please try again later.

seat38a

Just got the same message. Also, while trying to book a room at SPG property, it redirected me the the SPG version of the site. I really hope this CF isn't going to be the norm. What was the point of all this, if they are going to redirect to SPG or Ritz site to book the room.

frenchft

War room is on fire today...

We are currently working to fix the following issues

Guests are unable to access their accounts or make reservations with points on the following:

• Web sites
• Voice reservation systems

Because our voice reservation systems are also impacted, associates at our general reservations phone numbers are unable to access member profiles or make reservations with points.

However, our mobile apps are not impacted by this issue; please download the Marriott app to access your account and book with points.

If you urgently need to make a non-points reservation and you are not able to use a mobile app, please go ahead and do so. Many of our hotels will allow you to enter in your member number with your guest information, so that your reservation can be associated with your member profile. If you’re not able to do this, simply let the hotel know your member number when you check in.

We appreciate your patience as we work to fix this as quickly as possible.

FlyingBeanCounter

I think at this point we can at least declare the process a failure. How hard is this given they had 3 years to figure it out?

rylan

I certainly wasn't expecting perfect... however this is a absolute mess. I'm sorry, but not being able to log in? That is basic functionality.
Then there are all of the reports of the account merge function not working. This is way beyond one-off scenarios. This is standard stuff that Marriott IT has obviously ignored and the result is the system crapped the bed.

VickiSoCal

I was expecting some glitches, but I never expected that 4 days after the rollout they'd be completely down.

iherebyresign

Quick run-down of the last 20 minutes ....

The status page says to use the mobile app.
{opens mobile app}
"Unable to sign in"
{clicks large DISMISS button}
{nothing happens}
{closes app and books with another program}

dw

Yes. Many here have reminded us of the long lasting glitches from the UA-CO merger, but let's also remember the AA-US integration. As far as I recall, on the loyalty side, the US and AA loyalty accounts were merged pretty seamlessly, and I seem to recall that everything was up and functioning either the day of or the day after.

FreeLunch

For some people it might be just fine. However, another issue that does impact me and definitely others is the fact that you can not transfer points to airline miles right now. The whole system is down for a TBD length of time. For people trying to make time sensitive reservations, this is a huge issue with material monetary impacts.

bakablonde

My account has been fixed! Have a new number, all my future reservations are there, status is correct, all points in place. Whew! Hope others have good results as well. One thing I am confused about is if I hit 50 nights again this year in the SPG program, will I be Plat again. I'm on track to do that, need five more nights.... the dashboard is gone that used to tell me how much more I needed.

seat38a

Well on the Marriott room booking, it gives me one rate and when I click to book it, it takes me to SPG and gives me a rate that is substantially higher.